Lenovo ThinkSystem SR860 V3 User Manual page 5

Set front USB port for Lenovo XClarity Controller
connection. . . . . . . . . . . . . . . . . 434
Update the firmware . . . . . . . . . . . . . 435
Configure the firmware . . . . . . . . . . . . 438
Memory module configuration . . . . . . . . . 439
Enable Software Guard Extensions (SGX). . . . . 440
RAID configuration . . . . . . . . . . . . . 440
Deploy the operating system. . . . . . . . . . 441
Back up the server configuration . . . . . . . . 442
Chapter 8. Problem
determination . . . . . . . . . . . . . 443
Event logs . . . . . . . . . . . . . . . . . 443
Troubleshooting by system LEDs and diagnostics
display . . . . . . . . . . . . . . . . . . 445
Drive LEDs . . . . . . . . . . . . . . . 445
Front I/O module LEDs . . . . . . . . . . 445
Rear system LEDs . . . . . . . . . . . . 447
Power supply LEDs . . . . . . . . . . . 448
System-board-assembly LEDs . . . . . . . 450
Firmware and RoT security module LEDs . . . 454
XCC system management port LEDs. . . . . 455
External Diagnostics Handset . . . . . . . 456
General problem determination procedures . . . . 461
Resolving suspected power problems . . . . 462
Resolving suspected Ethernet controller
problems . . . . . . . . . . . . . . . 462
Troubleshooting by symptom . . . . . . . . . 463
Hard disk drive problems . . . . . . . . . 463
Intermittent problems . . . . . . . . . . . 465
Keyboard, mouse, KVM switch or USB-device
problems . . . . . . . . . . . . . . . 467
Memory problems . . . . . . . . . . . . 468
© Copyright Lenovo 2023
Monitor and video problems . . . . . . . . 469
Network problems . . . . . . . . . . . . 471
Observable problems . . . . . . . . . . . 471
Optional-device problems . . . . . . . . . 474
Performance problems . . . . . . . . . . 476
Power on and power off problems . . . . . . 476
Power problems . . . . . . . . . . . . . 477
Serial-device problems . . . . . . . . . . 478
Software problems . . . . . . . . . . . . 478
Appendix A. Hardware
disassembling for recycle . . . . . . . 481
Disassemble the system board assembly for
recycle . . . . . . . . . . . . . . . . . . 481
Appendix B. Getting help and
technical assistance . . . . . . . . . . 485
Before you call . . . . . . . . . . . . . . . 485
Collecting service data . . . . . . . . . . . . 486
Contacting Support . . . . . . . . . . . . . 487
Appendix C. Documents and
supports . . . . . . . . . . . . . . . . 489
Documents download . . . . . . . . . . . . 489
Support websites . . . . . . . . . . . . . . 489
Appendix D. Notices. . . . . . . . . . 491
Trademarks . . . . . . . . . . . . . . . . 492
Important notes . . . . . . . . . . . . . . . 492
Electronic emission notices . . . . . . . . . . 492
Taiwan Region BSMI RoHS declaration . . . . . 493
Taiwan Region import and export contact
information . . . . . . . . . . . . . . . . 493
iii