Using Voicemail And Other Voice Services; Courtesy Service; To Have Callers Automatically Receive A Courtesy Greeting - BT Versatility Manual

BT Versatility
Owner's Manual

Using voicemail and other voice services

A Courtesy Service greeting is available as standard on your BT Versatility.
If your system is equipped with a Voice Module, a number of other voice services are available.
These services are: Voice Mailboxes, (System voicemail box), Information Only Voice boxes, Auto-
attendant and customisation of the Courtesy Service greeting.

Courtesy Service

This service is available, with a standard greeting, on all systems. If the system is equipped with a
Voice Module, you can customise the greeting.
When the Courtesy Service feature is activated on an exchange Line, callers to the system are
answered automatically with a greeting after a programmable period.
If a call rings in during 'Day Service' and is not answered manually within the programmed time
(30 second default) the call is automatically answered with the following message: 'Thank you for
calling your call will be answered shortly Please hold.'
If a call rings in during 'Night Service' and is not answered manually within the programmed time
(30 second default) the call is automatically answered with the following message: 'There is no
one available to take your call at the moment. Please call back again during office hours.'
While the message is being returned the call continues to ring as an incoming call until an
extension answers it. If the call is not answered within three minutes it is either automatically
disconnected or answered by the System Voice Mail Box when fitted.
This service can be used where there can be delays in answering calls and you want to ensure that
callers do not hang up before someone answers their call.

To have callers automatically receive a Courtesy greeting

• From the Programming Extension, press the PROGRAMME Key
• Press the Scroll Down Key ( ) until 'System programming' is displayed.
• Select 'System programming'.
• Enter the System Programming Password and select 'lines'.
• Press the Scroll Down Key ( ) until 'Incoming ringing is displayed.
• Select the Line or Access that is to be programmed.
• Select Day, Night, or Day and Night
• Select Courtesy service
Press the Hands-free Key to finish programming.
The courtesy message can be provided from the Internal source, available on all systems, or the
voice Module source. If no voice module is fitted the Courtesy service, if enabled, is supplied from
the Internal source. If a voice module is fitted then the Courtesy service, if enabled, is supplied
from the Voice module source. If the Voice Module source is enabled you can enter your own
personalised message.
Note: The 'Voice module source' is only available when a Voice Module is installed. (See page
66).
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