To Divert Calls When Your Extension Is Busy; To Cancel A Divert On Busy Diversion; To Divert Calls When Your Extension Does Not Answer - BT Versatility Manual

BT Versatility
Owner's Manual

To divert calls when your Extension is busy

The 'Divert On Busy' feature allows you to divert all your calls to ring at another Extension if your
Extension is busy (engaged). Alternatively, you can divert all external calls to an external number
if your extension is busy. In this case, internal calls will not be diverted but will be given the busy
tone.
• From the Idle Menu, press the Scroll Down Key ( ) until 'Divert' is displayed.
• Select 'Divert'.
• Select 'Divert when busy'.
• Enter an internal number or select the required extension from the list if you want to
divert all your calls to another extension.
• Enter 9 followed by an external number if you want to divert calls to an external number.
A programming option is available to allow both internal and external calls (or external
calls only) to be diverted externally.
• Select 'Confirm' to accept the number.
To set a 'Divert on Busy' from a standard phone the code is '733' followed by the destination
number.
Security Warning: It is possible that an extension may misuse the External Divert facility. The
default setting is that no extension is allowed to set the facility.
Note: When 'Divert On Busy' is enabled on an extension to divert to an external number, external
incoming calls will divert but internal calls will not.
Note: Diverting an external call to an external number ties up two exchange lines. Such calls are
called trunk-to-trunk calls.
Note: If you have ISDN lines on the switch and subscribe to 'Call Deflection' (a Network Service)
the divert will take effect on the BT Network. No line is busy on the switch when the Divert is
activated.

To cancel a Divert on Busy diversion

• From the Idle Menu, select 'Divert'.
• A solid diamond indicates a 'Divert' is Set.
• Select 'Divert when busy'. The diversion is automatically cancelled and the Display returns
to the Idle Menu.
From a standard telephone, the code is 733.

To divert calls when your Extension does not answer

The 'Divert On No Answer' allows you to divert all your calls to ring at another Extension if there
is no answer at your Extension after four rings. Alternatively, you can divert all external calls to an
external number if your Extension has not answered after four rings. In this case, internal calls will
not be diverted but will continue to ring your Extension.
Note: Where the extension is busy on a call and divert on no answer is set then the divert will take
place when the timer expires.
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