Incoming Call Handling On The Bt Versatility; General; Incoming Calls To Individual Extensions; Incoming Calls To A Ring Group - BT Versatility Manual

BT Versatility
Owner's Manual

Incoming Call Handling on the BT Versatility.

General

Calls can be presented to the BT Versatility on Analogue lines and Basic Rate ISDN lines.
Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group, Auto-
Attendant, Courtesy Service or a Voicemail Box / System voicemail box.

Incoming Calls to Individual Extensions

When an Incoming call is programmed to ring an individual Extension all Diverts, Internal or
External, programmed by the Extension are acted on.
The call can be forwarded to the Extension's personal Mailbox.
If 'Do Not Disturb' is activated by the Extension the call is presented to Extension 20. (Extension
20 cannot activate Do Not Disturb).
For calls on Analogue lines if the Extension is Busy the call is queued to the Extension and Call
Waiting is activated.
For calls on ISDN lines if the Extension is Busy there is a programming option which allows the call
to be accepted or rejected. See the 'Accept on Busy' Option in ISDN programming in the Line
Programming section. If the call is accepted the call is queued to the Extension and Call Waiting is
activated.

Incoming Calls to a Ring Group

When an Incoming call is presented to a Ring group all the free Extensions in the Group are
called.
The call can then be forwarded to the Group Voice Box if one has been programmed for the
Group.
All Diversions Internal or External, programmed for the Group are acted on as follow
If 'Do Not Disturb' is activated by an extension the phone is not called.
If all the Extensions in a Group activate 'Do Not Disturb' the call is presented to Extension 20.
Extension 20 cannot activate 'Do Not Disturb'.
If the group is Busy the call is queued to the group and Call Waiting is presented to all the Busy
Extensions in the Group with 'Tone Protection' turned off.
If Divert on Busy is programmed for the group it is activated.
If Divert on no Answer is programmed for the group it is activated after the Time Out period.
Note: A ring group is considered busy if the number of calls being presented to the group
exceeds the number of members in that group.
For calls on ISDN lines: If the group is busy a programmable option is provided so that the call can
either be rejected or Call Waiting presented. See the 'Accept On Busy' Option in ISDN
programming in the Line Programming section.
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