Incoming Calls To A Hunt Group; Group Programming - BT Versatility Manual

BT Versatility
Owner's Manual

Incoming Calls to a Hunt Group

When an Incoming call is presented to a Hunt group the call rings a single Extension in the Group.
The Extension is selected depending on the Hunt option selected i.e. 'Linear Hunt', 'Circular
Hunt' or 'Longest Idle'. If the call is not answered then it is passed on to the next extension in the
group according to the order of priority. This continues until the call is answered or the call has
attempted to ring all extensions in the hunt group. If the call remains unanswered it will continue
to ring the last extension in the group or if diversion on no answer is set for the group the
diversion will be activated.
The call can be forwarded to the Group Voice Box if one has been programmed for the Group.
All Diversions Internal or External, programmed for the Group are acted on as follows:
If 'Do Not Disturb 'is activated by an extension the phone is not called and the call is presented to
another free Extension in the group.
If all the Extensions in a Group activate 'Do Not Disturb' the call is presented to Extension 20.
Extension 20 cannot activate Do Not Disturb.
If the group is Busy, the call is queued to the group and Call Waiting is presented to all the Busy
Extensions in the Group with 'Tone protection' turned off.
If no extensions are logged in, the call is presented to extension 20.
If the group is busy a programmable option is provided so that the call can either be rejected or
Call Waiting presented. See the 'Accept on Busy' Option in ISDN programming in the Line
Programming section.
Note: Linear Hunting is when calls are always presented to the first available Extension in the
Group. Circular Hunting is when calls are always presented to the next available Extension in the
Hunt Group. Longest Idle is when calls are presented so that they are evenly distributed to all
Extensions in the group. Calls are presented to the free Extension with the longest time interval
after handling an incoming call.

Group Programming

This option is used to allocate Extensions and the Central Bell to groups and to designate the type
of group: a Ring Group or Hunt Group. When a Group is programmed it can be associated with
Lines, Accesses, MSN, DDI or CLI numbers and the Door Intercom. If a Group is programmed and
no Lines, Accesses, MSN, DDI or CLI numbers or Door Intercom are associated with it, it is an
Internal Group. A total of 20 Groups can be programmed. The first Group is programmed with
Extensions 20-27 at Power Up. A maximum of 16 Extensions or 15 Extensions and the Central
Bell can be programmed for a Group.
All groups can be called from other Extensions.
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