Maintenance Mode - Avaya D100 Installing And Administering

upgrade jig and the headset jack by disconnecting and reconnecting the upgrade jig several times
and rotating the plug back and forth when it is inserted into the headset jack.

Maintenance Mode

Administrators can use Maintenance Mode to maintain the base station using the following
software applications found in the Base Station Web Management Interface:
• Real Time OS
• Network Stack (TCP/IP)
• Web Server
During Maintenance Mode, the RF software component does not launch, and the base station
does not connect to the handsets. Also, the power and status LEDs are turned on. During
Maintenance Mode, the base station uses the last IP address used.
You can use one of the following methods to enter Maintenance Mode. Use the method that works
best for your installation:
1. While the base station is running, press and hold the Reset button on the front of the base
station for five seconds. After a short while, the base station automatically begins to reboot.
2. Plug the Ethernet cable into the base station while pressing the Reset button.
3. Use the Base Station Web Management Interface to reboot the D100 to factory default.
See Rebooting the base station
In Maintenance Mode, you can access most of the areas available in the Base Station Web
Management Interface, including configuration parameters, log information, base station reboot,
firmware update, and diagnostics. For more information, see
Interface on page 65.
The following scenarios illustrate typical uses for Maintenance Mode.
Scenario 1: Corrupted firmware
If the base station firmware is corrupt, the base station starts in Maintenance Mode and then
automatically requests a firmware update, which is stored in IP Office. After updating, the base
station reboots.
If the firmware cannot update, for example there is no firmware in IP Office, the base station starts
in Maintenance Mode, and only an administrator can upload the correct firmware onto IP Office
and perform an update manually using the Base Station Web Management Interface. For more
information, see
Scenario 2: Bad firmware, but not corrupted
If the base station firmware is not corrupt, for example the CRC check passes successfully, but the
device still does not work correctly, the base station will not detect the problem by itself. In this
case, only an administrator can update the firmware in one of the following ways:
• If a handset can connect with the base station and the handset menu is operable, update the
base station using the handset. See
April 2020
Updating base station firmware
Installing and Administering D100 SIP Wireless Phones
on page 68.
Base Station Web Management
on page 69.
Check firmware update
Maintenance Mode
on page 57.
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