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L
W
IMITED
ARRANTY
Limited Warranty Statement: SMC Networks, Inc. ("SMC") warrants its
products to be free from defects in workmanship and materials, under
normal use and service, for the applicable warranty term. All SMC products
carry a standard 90-day limited warranty from the date of purchase from
SMC or its Authorized Reseller. SMC may, at its own discretion, repair or
replace any product not operating as warranted with a similar or
functionally equivalent product, during the applicable warranty term. SMC
will endeavor to repair or replace any product returned under warranty
within 30 days of receipt of the product.
The standard limited warranty can be upgraded to a Limited Lifetime*
warranty by registering new products within 30 days of purchase from SMC
or its Authorized Reseller. Registration can be accomplished via the
enclosed product registration card or online via the SMC Web site. Failure
to register will not affect the standard limited warranty. The Limited
Lifetime warranty covers a product during the Life of that Product, which is
defined as the period of time during which the product is an "Active" SMC
product. A product is considered to be "Active" while it is listed on the
current SMC price list. As new technologies emerge, older technologies
become obsolete and SMC will, at its discretion, replace an older product in
its product line with one that incorporates these newer technologies. At
that point, the obsolete product is discontinued and is no longer an "Active"
SMC product. A list of discontinued products with their respective dates of
discontinuance can be found at:
http://www.smc.com/index.cfm?action=customer_service_warranty.
All products that are replaced become the property of SMC. Replacement
products may be either new or reconditioned. Any replaced or repaired
product carries either a 30-day limited warranty or the remainder of the
initial warranty, whichever is longer. SMC is not responsible for any custom
software or firmware, configuration information, or memory data of
Customer contained in, stored on, or integrated with any products returned
to SMC pursuant to any warranty. Products returned to SMC should have
any customer-installed accessory or add-on components, such as
expansion modules, removed prior to returning the product for
replacement. SMC is not responsible for these items if they are returned
with the product.
Customers must contact SMC for a Return Material Authorization number
prior to returning any product to SMC. Proof of purchase may be required.
Any product returned to SMC without a valid Return Material Authorization
(RMA) number clearly marked on the outside of the package will be
returned to customer at customer's expense. For warranty claims within
North America, please call our toll-free customer support number at (800)
762-4968. Customers are responsible for all shipping charges from their
facility to SMC. SMC is responsible for return shipping charges from SMC to
customer.
WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY SHALL BE REPAIR OR
REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC'S OPTION. THE
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN
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