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| Troubleshooting
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PPENDIX
Before Contacting Technical Support
If MAC address filtering is enabled, be sure the client's address is
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included in the local filtering database or on the RADIUS server
database.
If the wireless clients are roaming between access points, make
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sure that all the access points and wireless devices in the Extended
Service Set (ESS) are configured to the same SSID, and
authentication method.
If the access point cannot be configured using the Telnet, a web
2.
browser, or SNMP software:
Be sure to have configured the access point with a valid IP address,
■
subnet mask and default gateway.
If VLANs are enabled on the access point, the management station
■
should be configured to send tagged frames with a VLAN ID that
matches the access point's management VLAN (default VLAN 1,
page
17). However, to manage the access point from a wireless
client, the AP Management Filter should be disabled
Check that you have a valid network connection to the access point
■
and that the Ethernet port or the wireless interface that you are
using has not been disabled.
If you are connecting to the access point through the wired Ethernet
■
interface, check the network cabling between the management
station and the access point. If you are connecting to access point
from a wireless client, ensure that you have a valid connection to
the access point.
If you cannot connect using Telnet, you may have exceeded the
■
maximum number of concurrent Telnet sessions permitted (i.e, four
sessions). Try connecting again at a later time.
If you cannot access the on-board configuration program via a serial
3.
port connection:
Be sure you have set the terminal emulator program to VT100
■
compatible, 8 data bits, 1 stop bit, no parity and 9600 bps.
Check that the null-modem serial cable conforms to the pin-out
■
connections provided on page B-3.
If you forgot or lost the password:
4.
Set the access point to its default configuration by pressing the
■
reset button on the back panel for 5 seconds or more. Then use the
default user name "admin" and password "smcadmin" to access the
management interface.
If all other recovery measure fail, and the access point is still not
5.
functioning properly, take any of these steps:
– 242 –
(page
17).
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