Solid Color Or Black Pages - Lexmark C792e 5062-210 Service Manual

Solid color or black pages

•
MAKE SURE THE PRINT CARTRIDGES ARE INSTALLED CORRECTLY, ARE NOT DEFECTIVE AND
NOT LOW ON TONER
Remove and reinstall the print cartridges.
Service tip: A solid color page is generally caused by a problem in the high voltage system or an incorrect high
voltage in the printing process resulting in toner development on the entire photoconductor drum.
Additional checks—solid color or black pages
Step
1 Replace the print cartridge for the color in question.
Does this fix the problem?
Check the high voltage contact from the HVPS to the
2
cartridge. See
removal" on page
Are the spring(s) defective?
3 Turn the printer off, and then check the continuity of the
HVPS cable. See
board removal" on page
Is there continuity?
4 Replace the HVPS. See
(HVPS) board removal" on page
Did this solve the problem?
Questions / actions
"Cartridge contact block assembly
4-41.
"High-voltage power supply (HVPS)
4-67.
"High-voltage power supply
4-67.
Yes
Problem solved. Go to step 2.
Replace the Go to step 3.
cartridge contact
block assembly.
Go to step 4. Replace the
cable assembly.
Problem solved. Replace the
system board.
See "System
board removal"
on page
Diagnostic information
5062
No
4-142.
2-37