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Caring for the Ava 500
Once a month, use a lens cloth to gently wipe the sensors in the black sensor band, the EX60 screen, and the
camera lens.
The Ava 500 needs room around its charging station in order to recognize it and engage with it. Keep the space
for 18" on either side of the charging station completely clear. Even the leaves of a plant may cause problems.
Do not let anyone decorate the Ava 500. Anything in front of or around its sensors can cause problems.
Ask everyone in meetings with the Ava 500 to let the Ava 500 leave the meeting first. If it gets closed in a
conference room it cannot be used by anyone else and will eventually run out of power.
If you have to move the Ava 500 for anything other than a system problem (indicated by flashing red LEDs), push
the stop button. Then use the Ava 500's handle to push or pull it. Do not ever push the Ava 500 on its black
sensor band or with your foot against its charging plate. The Ava 500 is a little harder to move with the stop button
pushed in, but it prevents a remote user from trying to use the Ava 500 while you are trying to move it. Release
the stop button before engaging the Ava 500 with its charging station.
Solving Problems
For this symptom
A remote user can't see
A remote user can't hear
The Ava 500 is stopped and
displaying an error, or has no power
Rebooting
Do not reboot the Ava 500 unless you are asked to. To reboot the Ava 500:
1. Release the stop button if it is pushed in. Be sure to do this before the robot is on the charging station.
2. Engage the Ava 500 with its charging station – otherwise the Ava 500 will not know where it is when it
reboots.
3. Open the service compartment door on the back of the base and press the power button. You may see lines
of text scrolling down the EX60's screen before it turns off. Wait for the fans and base LEDs to turn off (up to
10 seconds).
4. Flip the rocker switch in the back under the top gap plate to the 'Off' position and wait for 15 seconds.
5. Flip the rocker switch to the 'On' position.
6. Press the power button in the service compartment for approximately two seconds until you see that the white
power light on the lower left front of the EX60 is on.
7. Close the service compartment door.
While the system is booting up, the EX60 will be raised and lowered on its lift, the LEDs will flash green, and the
camera light on the EX60 will flash orange. You may see "Not Localized on Map" and "Not connected to
Management Server" alternately displayed. It may take two minutes or more for the system to turn on fully. Once
the Ava 500 has finished booting, if it is fully connected and is not experiencing any internal problems, the display
is the generic Ava 500 banner, and the LEDs are cycling in their charging configuration.
12/28/14
Ava 500 Caretaker Information
Try doing this
Have someone in the meeting check to see if the camera cover is closed.
Have someone in the meeting check to see if mute is on.
Take it back to its charging station, turn it around, and gently push it up
against the station until you hear a click as the relays engage. Then
contact support.
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