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Ava 500 IT Administrator's Guide
Local Symptoms
If the Ava 500 is smoking or smells bad, immediately power it down with the power button and
then the rocker switch. If it is engaged with the charging station, manually pull it off. Then call
Technical Support.
The Ava 500 display reads "Connection Issues: Not connected to
management server"
The display may alternate with "Assistance Required: Not Localized on Map." This problem can have a variety of
causes that generally fall into one or more of four areas:
•
A problem internal to the robot, for example the WGB has failed in some way
•
A problem with the customer's environment, for example the wireless network is down or one part of the site
has weak access
•
A problem with the handshaking or authentication, for example a certificate or a password expires
•
A problem with the Ava 500 Cloud Service, for example the server is down
When the installation was designed, the charging station was located in an area with strong wireless connectivity.
The charging station can therefore be used as a testing base.
1. Have the Caretaker push the robot back to its charging station and verify that the robot is powered on. Does
the problem clear?
Yes: To verify that the problem is solved, have a remote user drive the robot to a destination, then end the
session. Verify that the robot returns to the charging station. If the fault does not recur, problem solved. If the
fault recurs, contact Technical Support.
No: Contact Technical Support.
Before contacting Technical Support, you may wish to review the following:
1. Verify that the Ava 500's wireless network is up.
2. Verify that nothing in the wireless handshaking/authentication chain has changed. Has a password or a
certificate expired?
3. Verify that the iRobot Ava 500 Cloud Service is available by trying to connect through the IT Administrator
Console.
4. If the robot is connected at its charging station, but loses connectivity elsewhere, determine if the problem
happens reproducibly at the same location.
Version 1.2 – 012415
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iRobot Proprietary
Local Symptoms
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