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Ava 500 IT Administrator's Guide
WAN configuration. The Ava 500 connects as a client to the existing wireless network through the WGB. All of the
Ava 500 components, from a network standpoint, are behind this WGB. The Ava 500 uses the following network
ports:
•
Outbound TCP443: Communications with the Ava 500 Cloud Service. The firewall has to be open for
outbound 443.
•
TCP82: Password-protected access to the Ava 500 configuration interface.
Any other port or protocol is reserved for EX60 communications. The following ports are used for communications
to a VCS Expressway:
H.460.18/.19
•
1719 UDP
•
2776 TCP
•
2776 UDP
•
2777 TCP
SIP
•
5060 UDP
•
5061 UDP
•
5061 TCP
•
25000-29999 TCP
•
36002 – 59999 UDP
•
36002 – 59999 TCP
Although the Ava 500 robot and the Cisco EX60 both communicate through the WGB, the video traffic and Ava
500 command and control communications travel two separate paths. The Cisco EX60 and associated video
traffic path is dictated by the customer's video conference infrastructure and policies and the capabilities of the
Cisco EX60. The Ava 500 base CPU communicates only with the Ava 500 Cloud Service, including the customer-
specific instance and, when needed, the Ava 500 update server. This traffic is also protected through SSL-
managed encryption.
The Ava 500 App transmits data in the form of operational commands from the remote user. These commands
are transmitted from the Ava 500 App to the Ava 500 Cloud Service, which in turn communicates with the Ava
500. All communications between the Ava 500 App and the Ava Cloud Service are SSL-encrypted and
asynchronous. The Ava 500 Cloud Service is the termination point for all robot and Ava 500 App communications.
No information or data travels directly between the Ava 500 App and the Ava 500 robot.
All SSL communications between the Ava 500 Cloud Service and both the Ava 500 robot and the Ava 500 App
employs 2048-bit key cipher. DigiCert is the Certificate Authority for the Ava 500 Cloud Solution.
When a session is ready to begin, the Ava 500 Cloud Service requests the Ava 500 to initiate an outbound video
call.
Version 1.2 – 012415
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iRobot Proprietary
Data Communications and Security
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