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Ava 500 IT Administrator's Guide
The LEDs are flashing red, and the display says "Assistance Required:
Disabled due to Hardware Fault"
The Administrator Console has more information on health faults:
If the fault is in PanControl, have the Caretaker check to see if the sensor band has been immobilized in some
way.
If the fault is in Sonar, determine if any sonar-emitting device, such as a motion sensor, is operating in the area. If
yes, inform Technical Support. The robot's map can be annotated to address this.
Otherwise, reboot the robot. That may fix the problem. Whether or not the problem is fixed, contact Technical
Support, and provide them with the module reporting the fault from the IT Administrator's Console. You may be
asked to reboot the robot before Technical Support goes into a more detailed analysis of the problem.
The Ava 500 display reads "Assistance required: Not localized on map"
This message may alternate with "Connection issues: Not connected to management server" when the Ava 500 is
not connected to the Ava 500 Cloud Service. Use this diagnostic tree if this is the only display:
1. Have the Caretaker report where the robot was located when the problem occurred. The Caretaker should
engage the stop button on the robot, push it back to the charging station, release the stop button, and then
engage the robot with the charging station. Wait a minute or two. Does the message clear?
Order is important. If the stop button is released while the robot is engaged with the charging
station, the robot must be rebooted.
Yes: The immediate problem is solved. If the problem recurs, contact Technical Support.
No: Contact Technical Support.
The Ava 500 appears to be without power
Diagnosing this problem requires determining if the Ava 500's batteries are failing to charge, and if so, if that
problem is internal to the Ava 500, with the charging station, or with the facility.
In order to follow the full diagnostic tree, a power cord is required to connect the Ava 500 directly
to a socket. The Caretaker should have the modular power cord that came with the Cisco EX60. It
can be used for this purpose.
1. Is the Ava 500 connected to its charging station and powered on?
Yes: Contact Technical Support.
No: Have the Caretaker engage it with its charging station and make sure that the rocker switch is on. Does it
then appear to have power (LEDs flash)?
If the LEDs flash but the EX60 is not on, have the caretaker press the power button in the service
compartment for approximately 2 seconds or until the white power light on the EX60 is on.
Version 1.2 – 012415
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iRobot Proprietary
Local Symptoms
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