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Ava 500 IT Administrator's Guide
Understanding Ava 500 Availability
Understanding Ava 500
Availability
The Ava 500's availability for a new session and behavior as a session is about to end depends on other sessions
that may be scheduled and the number of robots in the pool, as well as the remaining battery power. In all cases,
if the Ava 500 Cloud Service battery monitoring software indicates that insufficient battery power remains to either
extend or schedule an adjacent session, that Ava 500 is removed from the available robot pool.
In an installation with more than one Ava 500 installed and available, the one with the most battery power is the
one dispatched for a session.
When a remote user schedules a session, a resource must be available for the full duration of the schedule
request (one hour by default). Otherwise the calendar indicates no robot is available.
If the remote user has scheduled a session, and has not checked in to the session 15 minutes after the session
was scheduled to begin, that Ava 500 is released for use. It will return to the charging station, but a new session
can be initiated with it at any time, even while it is travelling. If the remote user attempts to check in after the 15
minutes has expired, the App displays, "Attempting to satisfy late check-in for reservation .." while availability is
assessed.
If a session is terminated through the Administrator Console, that robot is once again available for use.
Immediate Session (Teleport Now) Behavior
If a remote user begins an immediate session, the default duration is one hour. However, if a robot is not available
for the full hour but one is available for more than 10 minutes, the immediate session will begin but with a shorter
Active Session Behavior
duration. The end of session warning behavior then proceeds as indicated under
below.
An Ava 500 is committed to a scheduled session 10 minutes before the session is due to begin. At that time it is
removed from the resource pool and cannot be used for an immediate session. In this 10 minute period the Ava
500 leaves for the session destination and the remote user can check in to the session.
Active Session Behavior
Once in a session, the remote user can get an end of session warning. Whether or not the warning is
displayed/sounded and the amount of advanced notice to provide are configured in the Ava 500 Settings >
Teleport Preferences. The default is five minutes before the end of session. The audible warning sounds even if
the device's display is off, as long as the App is in an active session and the display was turned off while the user
was on a session interface. The warning does not sound/display unless the user is in a session interface. The
audible warning does not sound if the device has been muted.
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