iRobot Ava 500 Administrator's Manual page 4

Site Changes After Installation .............................................................................................................................. 29
Name Changes ................................................................................................................................................ 29
Destination or Preset Changes ...................................................................................................................... 29
Layout Changes .............................................................................................................................................. 30
If You Are Moving ............................................................................................................................................ 31
The Administrator Console ................................................................................................................................... 32
Robots .............................................................................................................................................................. 33
Sessions ........................................................................................................................................................... 38
Users ................................................................................................................................................................. 39
Troubleshooting ..................................................................................................................... 43
Rebooting the Ava 500 ......................................................................................................................................... 45
Understanding Ava 500 Availability ...................................................................................................................... 48
Immediate Session (Teleport Now) Behavior ............................................................................................... 48
Active Session Behavior ................................................................................................................................ 48
Remote User Symptoms ....................................................................................................................................... 50
Cannot Log In ............................................................................................................................................ 50
The App does not respond ........................................................................................................................ 50
When a session starts, the video conference call is not established ........................................................ 50
No video at the remote user's video endpoint .......................................................................................... 51
Video quality is poor .................................................................................................................................. 51
No audio .................................................................................................................................................... 51
Ava 500 is not currently accessible ........................................................................................................... 51
Ava 500 is not available ............................................................................................................................ 52
Local Symptoms .................................................................................................................................................... 53
The Ava 500 display reads "Connection Issues: Not connected to management server" ........................ 53
The LEDs are flashing red, and the display says "Assistance Required: Disabled due to
Hardware Fault" ........................................................................................................................................ 54
The Ava 500 display reads "Assistance required: Not localized on map" ................................................ 54
The Ava 500 appears to be without power ............................................................................................... 54
Volume and Mute Behavior ....................................................................................................................... 55
The Ava 500 Configuration Interface .................................................................................................................... 56
Connecting and Configuring Your Laptop ................................................................................................... 57
Accessing the Configuration Interface ......................................................................................................... 60
Reporting on or Changing the WGB Configuration ................................................................................. 61
Changing the EX60 Administrative Password .......................................................................................... 64
Appendix A: Support Materials ............................................................................................. 66
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