Run The Projector Interrogator; Save Tpc Log Files - Christie D4K2560 User Manual

• Check for physical damage to the harness between the external TPC port and the ABP. Try
changing the internal harness.

Run the projector interrogator

The interrogator captures diagnostic information Christie personnel uses to help diagnose and
correct projector issues. If a projector issue cannot be resolved, Christie personnel may request an
interrogator file from the projector.
Log files are compressed into a standard zip file.
1. On the touch panel controller, tap Admin > Interrogator.
2. Tap Create File.
3. Click Continue.
4. In the Choose destination directory dialog, navigate to the location where you want to store the
log file.
5. Tap Save.

Save TPC log files

TPC log files can help you identify and correct issues with the touch panel controller. If a projector
issue cannot be resolved, Christie personnel may request a TPC log file from the projector.
Log files are compressed into a standard zip file.
1. On the touch panel controller, tap Admin > TPC Logs.
2. Tap Create File.
3. In the Choose destination directory dialog, navigate to the location where you want to store the
log file.
4. Tape Save.
D4K2560 User Manual
020-101076-04 Rev. 1 (01-2015)
Troubleshooting
71