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D4K and Mirage 4K
Troubleshooting
Te c h n i c a l R e f e r e n c e
020-101452-03

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Summary of Contents for Christie D4K Series

  • Page 1 D4K and Mirage 4K Troubleshooting Te c h n i c a l R e f e r e n c e 020-101452-03...
  • Page 2 The warranty does not apply to any product where the serial number has been removed or obliterated. The warranty also does not apply to any product sold by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office in the country where the end user is located or (ii) the required international warranty fee has been paid.
  • Page 3 CAN ICES-3 (A) / NMB-3 (A) 이 기기는 업무용 (A 급 ) 으로 전자파적합등록을 한 기기이오니 판매자 또는 사용자는 이점을 주의하시기 바라며 , 가정 외의 지역에서 사용하는 것을 목적으로 합니다 . Environmental The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol means that electrical and electronic equipment, at their end-of-life, should be disposed of separately from regular waste.
  • Page 4: Table Of Contents

    Content D4K and Mirage 4K Troubleshooting ......5 Missing image quadrant with TDPIC .
  • Page 5: D4K And Mirage 4K Troubleshooting

    Failure to comply results in death or serious injury. Only Christie accredited service technicians are permitted to open any enclosure on the projector and only if the AC power has been fully disconnected. Failure to comply could result in minor or moderate injury.
  • Page 6: Screen Has Reversed Colors

    D4K and Mirage 4K Troubleshooting Details In a multi-port input configuration, the projector requires all signals to have a stable sync. The projector automatically selects the top-left signal as the master signal to use as reference. If the master is unstable, all of the other signals look unstable. Possible symptoms of the issue include: •...
  • Page 7: Colors Are Correct But The Formatter Mismatch Alarm Occurs

    D4K and Mirage 4K Troubleshooting • D4K3560 Interconnect Drawing (P/N: 020-101087-XX) Solution Check the MINISAS cables between the HIP and the formatters are connected to the correct colors. Colors are correct but the Formatter Mismatch alarm occurs One or more Formatter Mismatch errors appear in the Status tab of the TPC, for example: Formatter - Green HW Version Mismatch Blue Formatter - Green HW Version...
  • Page 8: Environmental Board Hw Version Status Item Displays Bad Power

    D4K and Mirage 4K Troubleshooting Details Graphic cards and/or drivers can malfunction when Twin DisplayPort Input cards are powered down. Solution In the D4K v1.1.0+ software, you can enable the Keep Electronics on in Standby option to ensure the Twin DisplayPort Input cards remain on in standby mode. When this option is enabled, only reset the video source when the projector is AC cycled.
  • Page 9: Green Vertical Bars In Lower-Right Image

    This usually occurs when two independent sources are not locked together. Check the setup of the sources. If the sources are locked together, contact Christie Technical Support for help. • Replace the THIC cards to see if this resolves the problem.
  • Page 10: Lamp Hours Not Cleared

    D4K and Mirage 4K Troubleshooting Details The BNC female connector on the 3G card has been forced outward by a BNC cable with an oversized male connector pin. This can cause intermittent or inoperative video due to the loose connection. Call log reference number: 411411 Solution •...
  • Page 11: Projector Boots Up And Becomes Unresponsive With V1.2.0 Software

    • Serial commands using Ethernet/RS232/RS422 do not work. If the above solutions do not work, contact Christie Technical Support. Shutter out of sync The shutter indicates the wrong status, for example it shows open on the status report but is closed.
  • Page 12: Lamp Shuts Off When Shutter Closed

    The projector may be operating out of specification for tilt angle, which can accelerate the aging process of the lamp. • The projector line drawings were not available on the Christie website; therefore, the installers may not have been aware of the angle limitations of the projector. Call log reference number: 421885 Solution 1.
  • Page 13: Liquid Cooling Flow Meter - Flow Impeded Alarm

    D4K and Mirage 4K Troubleshooting Call log reference number: 421612 Solution 1. Check the communication line to the ballast for loose/damaged pins or connectors. 2. Check AC supply to the ballast. Liquid Cooling Flow Meter – Flow Impeded alarm The Liquid Cooling Flow Meter – Flow impeded alarm occurred. Solution 1.
  • Page 14 D4K and Mirage 4K Troubleshooting Solution Upgrade to the D4K60/Mirage 4K v1.3.0 software. D4K and Mirage 4K Troubleshooting Technical Reference 020-101452-03 Rev. 1 (10-2014)
  • Page 15 Corporate offi ces Worldwide offi ces USA – Cypress Australia Eastern Europe and India Singapore ph: 714-236-8610 ph: +61 (0) 7 3624 4888 Russian Federation ph: +91 (080) 6708 9999 ph: +65 6877-8737 ph: +36 (0) 1 47 48 100 Canada –...

This manual is also suitable for:

Mirage 4k seriesMirage 4k35Mirage 4k25D4k2560D4k3560

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