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D4K and Mirage 4K Troubleshooting Te c h n i c a l R e f e r e n c e 020-101452-03...
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The warranty does not apply to any product where the serial number has been removed or obliterated. The warranty also does not apply to any product sold by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office in the country where the end user is located or (ii) the required international warranty fee has been paid.
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CAN ICES-3 (A) / NMB-3 (A) 이 기기는 업무용 (A 급 ) 으로 전자파적합등록을 한 기기이오니 판매자 또는 사용자는 이점을 주의하시기 바라며 , 가정 외의 지역에서 사용하는 것을 목적으로 합니다 . Environmental The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol means that electrical and electronic equipment, at their end-of-life, should be disposed of separately from regular waste.
Failure to comply results in death or serious injury. Only Christie accredited service technicians are permitted to open any enclosure on the projector and only if the AC power has been fully disconnected. Failure to comply could result in minor or moderate injury.
D4K and Mirage 4K Troubleshooting Details In a multi-port input configuration, the projector requires all signals to have a stable sync. The projector automatically selects the top-left signal as the master signal to use as reference. If the master is unstable, all of the other signals look unstable. Possible symptoms of the issue include: •...
D4K and Mirage 4K Troubleshooting • D4K3560 Interconnect Drawing (P/N: 020-101087-XX) Solution Check the MINISAS cables between the HIP and the formatters are connected to the correct colors. Colors are correct but the Formatter Mismatch alarm occurs One or more Formatter Mismatch errors appear in the Status tab of the TPC, for example: Formatter - Green HW Version Mismatch Blue Formatter - Green HW Version...
D4K and Mirage 4K Troubleshooting Details Graphic cards and/or drivers can malfunction when Twin DisplayPort Input cards are powered down. Solution In the D4K v1.1.0+ software, you can enable the Keep Electronics on in Standby option to ensure the Twin DisplayPort Input cards remain on in standby mode. When this option is enabled, only reset the video source when the projector is AC cycled.
This usually occurs when two independent sources are not locked together. Check the setup of the sources. If the sources are locked together, contact Christie Technical Support for help. • Replace the THIC cards to see if this resolves the problem.
D4K and Mirage 4K Troubleshooting Details The BNC female connector on the 3G card has been forced outward by a BNC cable with an oversized male connector pin. This can cause intermittent or inoperative video due to the loose connection. Call log reference number: 411411 Solution •...
• Serial commands using Ethernet/RS232/RS422 do not work. If the above solutions do not work, contact Christie Technical Support. Shutter out of sync The shutter indicates the wrong status, for example it shows open on the status report but is closed.
The projector may be operating out of specification for tilt angle, which can accelerate the aging process of the lamp. • The projector line drawings were not available on the Christie website; therefore, the installers may not have been aware of the angle limitations of the projector. Call log reference number: 421885 Solution 1.
D4K and Mirage 4K Troubleshooting Call log reference number: 421612 Solution 1. Check the communication line to the ballast for loose/damaged pins or connectors. 2. Check AC supply to the ballast. Liquid Cooling Flow Meter – Flow Impeded alarm The Liquid Cooling Flow Meter – Flow impeded alarm occurred. Solution 1.
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D4K and Mirage 4K Troubleshooting Solution Upgrade to the D4K60/Mirage 4K v1.3.0 software. D4K and Mirage 4K Troubleshooting Technical Reference 020-101452-03 Rev. 1 (10-2014)
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