HP SureStore Optical Jukebox 160ex Service Manual page 94

Table 4-2
Troubleshooting and Diagnostics
Recovery Procedures for Specific Hardware Errors
Hardware Errors Verification/Recovery
Error Code (hex)
42
Put cartridge in a
drive
43
Get cartridge from a
drive
44
Test drive
4-20
Verification/Recovery Procedures
Failed inserting a cartridge into a drive.
1. Look at the micro-move error of the
failure in the error log (under INFO *
and Hardware Error in the control panel
display).
2. Remove rear panel and run the Wellness
Test, Drive I/O test, and Exercise
Mechanics test. Note where the problem
occurs. If indicates the drive, change the
drive. If it indicates a picker error,
change the picker.
Failed extracting a cartridge from a drive.
1. Look at the micro-move error of the
failure in the error log (under INFO *
and Hardware Error in the control panel
display).
2. Remove rear panel and run the Wellness
Test, Drive I/O test, and Excercise
Mechanics test. Note where the problem
occurs. If indicates the drive, change the
drive. If it indicates a picker error,
change the picker.
1. Look at the micro-move error of the
failure in the error log (under INFO *
and Hardware Error in the control panel
display).
2. Remove rear panel and run the Wellness
Test, Drive I/O test, and Excercise
Mechanics test. Note where the problem
occurs. If indicates the drive, change the
drive. If it indicates a picker error,
change the picker.
Chapter 4