HP SureStore Optical Jukebox 160ex Service Manual page 80

Table 4-1
Troubleshooting and Diagnostics
Recovery Procedures for Operation/Installation Errors
Troubleshooting
Problem
Host computer power
fails or is interrupted,
but the jukebox power
remains on.
Both host computer
system and jukebox
power fails or is
interrupted.
Host does not
recognize the jukebox
Poweron selftest failed
and DEVICE FAILED
displays
4-6
What to do
Usually you will not have to intervene unless
the customer's jukebox application specifies
some action.
Ensure that a the customer's application or
you do a file system check (fsck or equivalent)
on any write-mounted surfaces after the host
reboots.
Do not eject any disks until the surfaces are
unmounted/unreserved
Same as "Host computer power fails" on
previous page.
• Ensure that the jukebox is supported on
the host operating system.
• Ensure that the jukebox is installed and
configured as described in the user's guide
and the appropriate host system manuals.
• Check the SCSI connections.
• Check the SCSI interface address as it
relates to the device files.
• Power cycle the jukebox, let it come READY
and then reboot the host.
• Power cycle the jukebox.*
• If the poweron test continues to fail, press
, record the displayed error code.
ENTER
Refer to Table 4-2, "The following table
shows the hardware error codes possible
and recovery procedures for specific
hardware errors." for corrective action.
Chapter 4