HP SureStore Optical Jukebox 160ex Service Manual page 82

Table 4-1
Troubleshooting and Diagnostics
Recovery Procedures for Operation/Installation Errors
Troubleshooting
Problem
No display messages.
Changed the drive ID
but the new ID isn't
recognized.
Customer forgot the
password.
*Ensure that the SCSI bus is inactive before removing power to the
jukebox. Removing power to a device on an active SCSI bus can cause
data loss and/or problems with the SCSI interface.
4-8
What to do
• Ensure that the power cord is connected.
• Ensure that the power switch is on.
• Ensure that the power supply and fans are
operating.
• Power cycle the jukebox.*
• If problem remains, remove the rear
panels (see Chapter 5, Figure 5-1) and
check the connections to the display PCA.
Power cycle the jukebox.*
• If problem remains, consider changing the
display PCA, controller PCA, and cables in
that order.
• Ensure that the new drive ID was saved
(procedure was completed).
• Ensure that the ID is not a duplicate of
another ID on the bus.
• Power cycle the jukebox.* (Some
computers require a restart to recognize
new SCSI IDs.)
Restore the factory default settings:
• Hold down the
ENTER
power cycling the jukebox*
or
• Download the base code of the jukebox.
and key while
NEXT
Chapter 4