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HP N1200 - StorageWorks Network Storage Router Faq

Hp storageworks library and tape tools faq - windows gui version.
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HP StorageWorks Library and Tape Tools FAQ
Other languages:
French, German, Spanish, Italian, Korean, Japanese, Chinese
This document:
www.hp.com/support/lttfaq
Windows GUI version
This document is a brief, screenshot-based guide to help you follow
instructions from HP support. For much more, and detailed information on
L&TT, please see the
Where is the L&TT user guide? ......................................................... 2
How do I install L&TT? ..................................................................... 3
How do I run L&TT? ........................................................................ 4
How do I check my drive is installed correctly? ................................... 6
How do I use L&TT to find my drive serial number? ............................. 7
How do I check the health of my drive? ........................................... 10
How do I generate a support ticket? ................................................ 11
How do I run the Drive Assessment Test? ......................................... 13
Why is the Drive Assessment test recommended? ............................. 15
Was my backup successful? (LTO only) ............................................ 18
How fast will my backups be? ......................................................... 20
How fast will my restores be? ......................................................... 21
How do I run the Device Performance test? ...................................... 22
How much data can I write to the tape? ........................................... 26
How do I send a support ticket by e-mail? ........................................ 27
How do I send an L&TT event log? ................................................... 29
How do I turn on or off Prevent Media Removal or hardware Data
Compression? ............................................................................... 33
user
guide.

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   Summary of Contents for HP N1200 - StorageWorks Network Storage Router

  • Page 1

    HP StorageWorks Library and Tape Tools FAQ Other languages: French, German, Spanish, Italian, Korean, Japanese, Chinese This document: www.hp.com/support/lttfaq Windows GUI version This document is a brief, screenshot-based guide to help you follow instructions from HP support. For much more, and detailed information on L&TT, please see the user guide.

  • Page 2: Where Is The L&tt User Guide

    Where is the L&TT user guide? The user guide is available from the L&TT web page at http://www.hp.com/support/tapetools. Follow the Technical Support & Documentation link. Note The user guide is English only.

  • Page 3: How Do I Install L&tt

    How do I install L&TT? L&TT is available for free download from http://www.hp.com/support/tapetools and on the CD that came with your tape drive. The download version is preferred as it is the latest version. Install L&TT on any server that can “see” your drive. This is most likely to be the backup server, but it could be another server if you are using a SAN.

  • Page 4

    How do I run L&TT? Install L&TT 2. Turn off services that may lock the tape drive such as backup software services and Removable Storage Service (RSM) 3. Double click on the desktop icon 4. Use defaults in pop-ups 5. Wait for L&TT to scan and find your devices 6.

  • Page 6: How Do I Check My Drive Is Installed Correctly

    How do I check my drive is installed correctly? Install and run L&TT 2. See if it finds your device during the scan 3. If it can, select that device and run the device performance test verify the HBA, cabling and drive are not causing any bottlenecks 4.

  • Page 7: How Do I Use L&tt To Find My Drive Serial Number

    How do I use L&TT to find my drive serial number? Install and run L&TT Select the device and click Identity on the toolbar. The serial number is displayed under the Device Information tab. It is also available from the support ticket.

  • Page 8: How Do I Verify That My Drive's Firmware Is Up To Date

    How do I verify that my drive’s firmware is up to date? You will need internet access for this. If not please refer to the user guide. Install and run L&TT 2. Select the device and click Firmware on the toolbar. 3.

  • Page 10: How Do I Check The Health Of My Drive

    How do I check the health of my drive? Quick check Generate a support ticket for the drive 2. Look at the Device Analysis section. This section gives an assessment of their health along with appropriate recommendations. 3. If you are still uncertain about the drive’s health, run the Drive Assessment test.

  • Page 11: How Do I Generate A Support Ticket

    How do I generate a support ticket? Install and run L&TT 2. Select the device and click Support on the toolbar. 3. In the Support ticket tab, click Extract or Refresh Device Data. 4. Click View Support Ticket. 5. The ticket viewer will appear. Use this to examine the ticket. The support ticket contains a section called Device Analysis, which examines the logs within the drive and gives an assessment of their health along with appropriate recommendations.

  • Page 13: How Do I Run The Drive Assessment Test

    How do I run the Drive Assessment Test? Install and run L&TT 2. Select the device and click Test on the toolbar. 3. In the Test Execution tab, select the drive 4. Select the Drive Assessment test from Test Group. Leave the options as default.

  • Page 15: Why Is The Drive Assessment Test Recommended

    Why is the Drive Assessment test recommended? The Drive Assessment test automates HP engineering expertise to accurately determine the health of your drive. The test evaluates whether or not a specific drive/tape combination will perform backups and restores as expected. HP recommends that you use a known good (preferably new) tape to ensure that the test is measuring the health of the drive rather than the quality of the tape.

  • Page 16: How Do I Check The Health Of My Data Cartridge? (lto Only)

    How do I check the health of my data cartridge? (LTO only) 1. Load the data cartridge into an LTO drive of known good health. Generate a support ticket for that drive. 3. Go to Detailed Device information > Tape at address > (loaded tape) >...

  • Page 17: How Do I Check The Health Of My Data Cartridge? (non-lto)

    How do I check the health of my data cartridge? (Non-LTO) 1. Load the data cartridge into a drive of known good health. Install and run L&TT 3. Select the device and click Test on the toolbar. 4. In the Test Execution tab, select the drive 5.

  • Page 18: Was My Backup Successful? (lto Only)

    Was my backup successful? (LTO only) 1. After the backup, generate a support ticket for the drive on which the backup was performed. 2. Go to Detailed Device information > Tape at address > (loaded tape) > Cartridge Health in the support ticket and examine the margins.

  • Page 19: How Many More Uses Are Left With This Cleaning Cartridge? (lto Only)

    How many more uses are left with this cleaning cartridge? (LTO only) 1. Perform a clean as you normally would. 2. After the clean is finished, generate a support ticket for the drive that was just cleaned. 3. Go to Detailed Device information > Tape at address > Ejected Tape >...

  • Page 20: How Fast Will My Backups Be

    How fast will my backups be? To determine backup performance, you must measure how fast the disks can deliver data and how fast data can be written to the tape. Backup performance will be the slower of these two measurements. Use the Device Performance test to measure the speed of the tape...

  • Page 21: How Fast Will My Restores Be

    How fast will my restores be? To determine restore performance, you must measure how fast data can be read reads from tape and how fast data can be written to disk. Restore performance will be the slower of these two measurements. Use the Device Performance test to measure the speed of the tape...

  • Page 22: How Do I Run The Device Performance Test

    How do I run the Device Performance test? Install and run L&TT 2. Select the device and click Dev Perf on the toolbar. 3. Set parameters as shown – or as preferred – and start 4. See Drive Performance Results tab for results...

  • Page 24: How Do I Run The System Performance Backup Pre-test

    How do I run the System Performance Backup Pre-test? Install and run L&TT 2. Select the device and click Sys Perf on the toolbar. 3. Select the Backup Pre-test tab 4. Set parameters as shown – or as preferred – and start 5.

  • Page 25: How Do I Run The System Performance Restore Pre-test

    How do I run the System Performance Restore Pre-test? Install and run L&TT Select the device and click Sys Perf on the toolbar. Select the Restore Pre-test tab Set parameters as shown – or as preferred – and start See System Performance Results tab for results...

  • Page 26: How Much Data Can I Write To The Tape

    How much data can I write to the tape? The amount of data written that can be written to a tape is impacted by the compression ratio of the data and the error rate performance of the tape/drive combination. It may not be the same as the capacity marked on the cartridge which assumes 2:1 compression ratio and reasonably good error rate.

  • Page 27: How Do I Send A Support Ticket By E-mail

    How do I send a support ticket by e-mail? If you have e-mail set up on your server then 1. Click on Send Support Ticket by Email 2. Fill out the pop-up form with your details 3. Click on Send If not then 1.

  • Page 29: How Do I Send An L&tt Event Log?

    How do I send an L&TT event log? You may be asked for the L&TT event log by the L&TT support team. This log records L&TT activity and is useful for troubleshooting L&TT issues. The most useful event logs have I/O history enabled. 1.

  • Page 31: How Do I Send The Results Of The Assessment Test To Support

    How do I send the results of the assessment test to Support? The results of all L&TT tests are automatically saved to the ResultLog.ltt file in the <L&TT install dir>/logs directory. Archive and e-mail this file to Support. The file can be viewed using L&TT. Just double-click on it. Scroll to the end to see the results summary.

  • Page 33: Compression

    How do I turn on or off Prevent Media Removal or hardware Data Compression? Install and run L&TT 2. Select the device and click Test on the toolbar. 3. Select Drive Configuration Utility from Test Group. 4. Click Options… to configure Prevent Media Removal and Data Compression.

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