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40. Miscellaneous Prompts
Below are explanations for some of the common prompts displayed by the terminal.
PROMPTS
Call Auth centre
Call Helpdesk
NOT AUTHORISED
Referral
Unable to Authorise
Unable to Connect
Date: May 2012
Released for: UT4.13.10
Page 36
CAUSE/REASON
Assistance required.
Assistance required
The card issuer has declined to
authorise the transaction.
Assistance required.
Transaction declined by the
card.
Terminal not connecting to host
via a telephone line
DIV434697A
Copyright © 2012 Ingenico UK Ltd
ALL RIGHTS RESERVED
REMEDY
Call the Authorisation Centre on
the number displayed by the
terminal.
Once you have spoken to the
Authorisation Centre press the
GREEN ENTER button and follow
the prompts displayed by the
terminal.
Please contact your Helpdesk
Ask the customer to pay by
some other means and press
the YELLOW button.
Call the Authorisation Centre
on the number displayed by
the terminal. When the call is
answered quote the referral
message and your Merchant
Number.
Ask the customer to pay by
some other means and press
the YELLOW button.
Check the telephone line is
connected properly. Call the
Helpdesk for guidance.
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