Miscellaneous Prompts - Ingenico iCT200 Series User Manual

42. Miscellaneous Prompts

Below are explanations for some of the common prompts displayed by the terminal.
PROMPTS
Call Auth centre
Call Helpdesk
Not Authorised
Referral
Unable to Authorise
Unable to Connect
Date: April 2015
Released for: UT4.13.17
Page 36
CAUSE/REASON
Assistance
required.
Assistance
required.
The card issuer
has declined to
authorise the
transaction.
Assistance
required.
Transaction
declined by the
card.
Terminal not
connecting to host
via a telephone
line.
DIV434738A_MAIN INSERT
COPYRIGHT © 2015 Ingenico UK Ltd
ALL RIGHTS RESERVED
REMEDY
Call the Authorisation Centre on the number
displayed by the terminal.
Once you have spoken to the Authorisation Centre
press the GREEN button and follow the prompts
displayed by the terminal.
Please contact your Helpdesk.
Ask the customer to pay by some other means and
press the YELLOW button.
Call the Authorisation Centre on the number displayed
by the terminal. When the call is answered quote the
referral message and your Merchant Number.
Ask the customer to pay by some other means and
press the YELLOW button.
Check the telephone line is connected properly. Call
the Helpdesk for guidance.