Troubleshooting; Problems And Remedies - FP Mailing Solutions ultimail Operator's Manual

15

Troubleshooting

15.1

Problems and remedies

Problem
...
in general
Blank display.
Display light on, but
display blank.
The ultimail does not
respond to pushbutton
operation.
Functions are missing in
the display.
The ultimail does not
switch off, does not shut
down.
The ultimail does not
execute the desired action
and "beeps" several times.
Possible cause and remedy
Check whether the power cable is plugged in correctly
and if the power switch is switched on.
Software problem.
Switch off power switch and pull power plug.
Caution! The print system possibly is not in
sealed position! Let the ultimail finish running before
powering off.
Wait one minute. Start the ultimail up again.
These functions are not available with the currently
plugged access card. You will find an overview of
access rights on page 172 .
The ultimail was not in home menu when the power
switch was actuated.
Change to the home menu with the home key. Switch
off the ultimail by power switch.
Beeps are a sign that the ultimail cannot execute a
function (for instance, if keys are without functions in
the current menu, or if the previous action is not yet
finished).
Carefully read all information in the display.
Troubleshooting 145