FP Mailing Solutions Postbase Mailing System Operator's Manual
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FP Mailing Solutions Postbase Mailing System Operator's Manual

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Questions and answers

Laurie A. Pomeroy
April 23, 2025

Can you omit the date on this machine for return envelopes?

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1 comments:
Mr. Anderson
May 12, 2025

Yes, the FP Mailing Solutions PostBase Mailing System can omit the date on return envelopes, but only in countries where franking without a date is allowed. This can be done in the CHANGE DATE menu by clearing the displayed date and saving the setting.

This answer is automatically generated

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Summary of Contents for FP Mailing Solutions Postbase Mailing System

  • Page 1 Mailing System Operator Manual Reference Guide...

  • Page 2: About This Manual

    Addendum to the Operator Manual (if available in your country). This manual covers all configurations and equipment options of the PostBase mailing system. Functions that are only available for particular system configurations are marked by an additional note, e.g. (optional).

  • Page 3: Table Of Contents

    Contents About this Manual _____________________________________________2 1 Safety tips ____________________________________________________7 2 A short description of the PostBase _______________________________9 PostBase franking machine – overview _______________________9 Feeder – overview (optional) _______________________________11 Things worth knowing about PostBase ______________________12 3 Installation ___________________________________________________15 Step 1: Unpacking and checking the contents of the package ___15 Step 2: Assembling PostBase ___________________________16 Step 3:...
  • Page 4 PostBase Mailing System 5.1.4 Weighing the mail piece _________________________________ 46 5.1.4.1 Normal weighing _______________________________________ 46 5.1.4.2 Changing the weighing mode (only if ‘Differential weighing’ is available) __ 47 5.1.4.3 Differential weighing (optional) ______________________________ 48 Advertising imprints _____________________________________ 50 Imprint offset (not in all countries) _____________________________ 51...
  • Page 5 Contents User interface language __________________________________74 9.10 Setting up the connection with the data center ________________75 9.11 View / change contact information __________________________76 9.12 Access control / PIN _____________________________________77 9.13 Auto Postage Download _________________________________78 9.14 Remote Services _______________________________________80 Change ZIP (not in all countries) ______________________________80 9.15 10 Maintenance and care _________________________________________81 10.1...
  • Page 6 PostBase Mailing System Appendix Overview of symbols __________________________________________ 125 Technical Data _______________________________________________ 130 License _____________________________________________________ 135 United States Patents _________________________________________ 137 Security Declaration for data usage _______________________________ 137 Index ______________________________________________________ 138 Service / Warranty ____________________________________________ 143...

  • Page 7: Safety Tips

    • Take special care that no foreign objects penetrate the system’s interior. • Be extremely careful when handling liquids. • Unplug the plugs prior to cleaning the PostBase mailing system. Prevention of mechanical hazards • Keep long hair, fingers, loose clothing pieces, neck ties, shawls, jewelry and the like away from moving machine parts.
  • Page 8 PostBase Mailing System General safety tips • Install the PostBase mailing system according to the instructions. • Do not use attached parts like the weighing platform, label compartment, display, drawer, … as ‘handles’ during transport. The best way to handle the components is to hold them at the lower part of the housing at the clearances on both sides.

  • Page 9: Short Description Of The Postbase

    A short description of the PostBase A short description of the PostBase PostBase franking machine – overview Display / touch screen (hinged), stored in a receptacle on the back of the display housing: stylus for touch screen operation To adjust the display Scale with weighing platform inclination: Press the key PostBase button:...
  • Page 10 PostBase Mailing System Franking machine – rear view Flap covering the Revenector security device USB port LAN port PC connection Emergency release for ink cartridges CAN BUS / port automatic feeder Power connection Slider for unlocking the security device Battery compartment...

  • Page 11: Feeder - Overview (Optional)

    A short description of the PostBase Feeder – overview (optional) Cover flap, with sealant Open flap: tank underneath press button (illuminated) Roller transport Safety sign Release key (move roller trans- port upward) Pendulum Slope Seal / non seal switch Brush for moistening envelope flaps (underneath roller transport) Letter receiving tray, Letter guide (adjustable)

  • Page 12: Things Worth Knowing About Postbase

    PostBase franking machine with integrated scale, a hand feed tray and a letter catch tray. This basic version can easily be extended with optional components. The PostBase mailing system comes in variants with processing speeds of 30 letters per minute up to 65 letters per minute.
  • Page 13 – the data center loads current data directly into your franking machine. Additional functions The PostBase mailing system offers a range of convenient additional functions. Among these are: – Scale. The space saving, integrated scale quickly and reliably determines the weight for letters and parcels.
  • Page 14 PostBase Mailing System Options The following features are available for functionality extension: – Label dispenser to print self-adhesive labels, for large or thick mail pieces or for envelopes that are not suited for ink-jet printing. – Feeder. Automatic feeder with sealer for the PostBase.

  • Page 15: Installation

    Installation Installation Step 1: Unpacking and checking the contents of the package Warning! Do not start operating PostBase if parts are damaged or missing. Please contact the service. Caution! Carry out the steps exactly in the given order. Also, consult the installation instructions (fold-out).

  • Page 16: Step 2: Assembling Postbase

    PostBase Mailing System Step 2: Assembling PostBase Caution! When you move PostBase from a cold environment (i.e. below 10 °C / 50 °F): Unpack the PostBase and wait at least 2 hours before connecting PostBase. PostBase requires this period to adapt to the ambient conditions.
  • Page 17 Installation Caution! Do not connect and install the feeder until step 6. Prior to this, the PostBase franking machine has to be installed completely. Otherwise, the feeder will not be recognized and the mailing system will not work. PostBase with hand feed tray PostBase with sealer (optional) Details on how to assemble the modules can be found on the following pages.
  • Page 18 PostBase Mailing System Catch tray: attaching the stop • Attach the stop to the catch tray: Slide the stop into the guides on the catch tray bottom. Mounting the weighing platform • Hold the weighing platform such that the long slot in the weighing platform foot points to the front.
  • Page 19 Installation Filling ‘sealit’ sealing liquid • Swing the filler hole lid aside. • Fill the sealer with ‘sealit’ sealing liquid. • Check the liquid level. The liquid level in the sealer should roughly reach to the ‘max’ mark. • Swing the filler hole lid back on. •...

  • Page 20: Step 3: Connecting Postbase

    PostBase Mailing System Step 3: Connecting PostBase Warning! Use the power and connection cables provided with the PostBase or approved by Francotyp-Postalia. Make sure that cables are not damaged. Connect PostBase only to a grounded single-phase power socket. Make sure your office power supply conforms to the power requirements indicated on the serial number plates.

  • Page 21: Step 4: Installing Postbase

    Installation Step 4: Installing PostBase • Turn PostBase on: Press the PostBase PostBase button button. The display lighting and button illumination switch on. PostBase performs a self test and then starts the installation procedure. • Follow the instructions on the display. PostBase will guide you step by step through the installation procedure: –...

  • Page 22: Step 5: Setting Up Postbase

    PostBase Mailing System Step 5: Setting up PostBase You can now configure the system settings. Refer to the Reference Guide, chapter “Advanced settings & system information”. PIN protection Cost account feature Auto Postage Download Tone signals Display settings Language Standby time...

  • Page 23: Step 6: Installing The Feeder (Optional)

    Installation Installing the feeder (optional) Step 6: Caution! Prior to connecting and installing the feeder, the PostBase franking machine has to be installed completely. Otherwise, the PostBase will not recognize the feeder and the mailing system will not work. • Turn the franking machine off: Press the PostBase button for three seconds.
  • Page 24 PostBase Mailing System Connecting the feeder...
  • Page 25 Installation Filling with sealing liquid • Open the flap by pressing the release button. • Remove sealant tank out of the housing and put it at a safe place. • Unscrew sealant tank cover. • Fill the sealant tank with ‘sealit’ sealing liquid.
  • Page 26 PostBase Mailing System • Place sealant tank screw cover and tighten. • Turn sealant tank upside down in a non- dangerous area (e.g. over a sink) to check if the cover is well sealed. • Insert sealant tank into the housing with the cover downward.
  • Page 27 • Press down on the pendulum until it clicks into place. • Turn the franking machine back on: Press PostBase button the PostBase button. After rebooting, the PostBase mailing system with feeder is ready for use. With the L button, feature ABEL EEDER ‘batch processing’...

  • Page 28: The Basics Of Operation

    PostBase Mailing System The basics of operation In this chapter you will learn about the basic functions of the PostBase mailing system and how to handle the touch screen. Turning the PostBase on / off The franking machine can remain connected to mains all the time to ensure it is always ready for use.

  • Page 29: Standby

    The basics of operation Disconnecting the PostBase from mains Caution! Make sure to always turn the PostBase off with the PostBase button before disconnecting the PostBase from mains. Never pull the power plug or separate the power supply in any other way before the printing system has reached its sealed position.

  • Page 30: Setting Up The Label Dispenser (Optional)

    PostBase Mailing System Setting up the label dispenser (optional) Caution! We recommend to use only labels that have been approved by Francotyp-Postalia. The manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not approved by FP, and therefore not vouch for such products We can ensure correct label processing only when you comply with this.

  • Page 31: Setting Up The Catch Tray

    The basics of operation Setting up the catch tray • The catch tray can be adapted to different envelope sizes by displacing the catch bracket. The stop features several catches for the most common sizes.

  • Page 32: Screen Elements And Operation Philosophy

    PostBase Mailing System Screen elements and operation philosophy This chapter covers the user interface of the PostBase franking machine. You will learn how to operate the touch screen, the screen elements and the menus, window types and symbols. 4.6.1 The touch screen The touch screen is active when the display is lit.
  • Page 33 The basics of operation Buttons You distinguish buttons from the screen background by a shadow. They can have various states, depending on the function: Button can be pressed / is active. Button is selected / passive. Confirmation: Button is being pressed. Button is deactivated / cannot be pressed.

  • Page 34: The Home Screen

    PostBase Mailing System 4.6.2 The Home screen Advertising imprints Postage (adverts / SMS texts) Weight Differential weighing Info panel: (optional) – Date in franking imprint Mailing data – Other information Menu Account Current shortcut Product calculation menu Further shortcuts Label printing / automatic feeding...

  • Page 35: The Product Calculation Menu

    The basics of operation 4.6.3 The Product calculation menu Calling up the Product calculation menu By pressing the P button the product RODUCT calculation menu is opened. Here, you set the product for the franking imprint. The left area of the display shows the available mailing data.

  • Page 36: The Menu

    PostBase Mailing System Returning to the Home screen With the OK button, you set the current selected mailing data for franking and return to the Home screen. Pressing the B button repeatedly deletes the mailing data step by step. By pressing the...

  • Page 37: Lists

    The basics of operation 4.6.5 Lists Lists (e.g. for adverts, SMS texts) offer all available settings in list form. Use the arrow buttons to scroll forward or backward. Press the respective button to select one of the provided settings and return to the Home screen.
  • Page 38 PostBase Mailing System Input via keypad Use the keypad in the left area of the display Current input to input values. The top right text box indicates your input. The keypad is always matched to the respective situation: The button labels change accordingly, depending on whether you must type figures or figures and letters.

  • Page 39: Pop-Up Windows

    The basics of operation 4.6.7 Pop-up windows For some settings, a window covering parts of the current window opens (pop-up window). The pop-up prompts you for an action. Messages and the batch processing feature also appear as a pop-up. Some pop-up messages feature auto- confirmation, i.e.

  • Page 40: Test Print

    PostBase Mailing System Test print Using a test print, you can assess the settings for the franking imprint as well as the print quality. According to postal regulations, test prints are marked as such. Never post test imprints. Test prints are not logged in the postage registers.
  • Page 41 The basics of operation Printing the test print on an envelope • Insert an empty envelope (or a postcard) in the hand feed tray: Letter guide face – side to be printed face up – the top edge must touch the letter guide face.
  • Page 42 PostBase Mailing System Checking the print quality Make sure the PostBase always provides clean and legible franking imprints. • Check the print quality. There must not be any offsets, blurred or blank spots. Pay special attention to the data matrix symbol (if any).

  • Page 43: Setting The Franking Imprint

    Setting the franking imprint Setting the franking imprint Advertising imprints (Advert / SMS text) Postage Change weighing mode (optional) Date Further Product details information Open Menu Further shortcuts Shortcut buttons Open Product calculation menu (set postal product) This chapter describes the required settings for franking and additional possible advertising imprints.

  • Page 44: Postage / Product

    PostBase Mailing System Postage / product PostBase sets the postage, i.e. the price for the postal product using the chosen mailing data (destination, type, mail piece dimensions and additional services if applicable), in conjunction with the displayed weight. Use the shortcut to fast and easily set up a product. For this purpose, please refer to the next chapter.

  • Page 45: Setting Postage Manually (Not In All Countries)

    Setting the franking imprint Setting postage manually (not in all countries) 5.1.2 In the Home screen: • Press the postage button. PostBase opens the Product calculation menu. • Select appropriate option from the list. PostBase opens the window where you can set the postage.

  • Page 46: Weighing The Mail Piece

    PostBase Mailing System 5.1.4 Weighing the mail piece PostBase offers two weighing modes: Normal weighing – PostBase determines the weight of every mail piece you place on the weighing platform (see chapter 5.1.4.1) Differential weighing (optional) – You can place letter stacks on the scale. PostBase determines the weight when you remove a letter from the weighing platform.

  • Page 47: Changing The Weighing Mode (Only If 'Differential Weighing' Is Available)

    Setting the franking imprint 5.1.4.2 Changing the weighing mode (only if ‘Differential weighing’ is available) • In the Home screen, press the button next to the weight. • Select the weighing mode: C OMMON IFFERENTIAL • S the shown setting to return to the Home screen.

  • Page 48: Differential Weighing (Optional)

    PostBase Mailing System 5.1.4.3 Differential weighing (optional) Caution! Please observe the following notes on handling the scale: – Please heed the designated maximum weight of the scale (depending on PostBase variant / equipment). – The scale only determines a new weight if the letter transport is not running.
  • Page 49 Setting the franking imprint • PostBase determines the change in weight and calculates the postage value. • Frank the letter as usual. • Handle the remaining letters in the same way. When you empty the weighing platform PostBase asks you if the set weight is to be used.

  • Page 50: Advertising Imprints

    PostBase Mailing System Advertising imprints The PostBase can print up to two advertising imprints of your choice on your mail pieces. Advertising imprints may be: – Graphical adverts – Text messages / SMS texts (not in all countries). You can print advertising imprints in any order.

  • Page 51: Imprint Offset (Not In All Countries)

    Setting the franking imprint Imprint offset (not in all countries) PostBase prints the franking imprint at a fixed offset (approx. 1 cm / 0.4") from the right mail piece edge. You can increase this offset and thus shift the franking imprint to the left by adjusting the imprint offset.

  • Page 52: Date (Not In All Countries)

    PostBase Mailing System Date (not in all countries) The date for the franking imprint is set automatically to the current date by the system clock. You can forward the date for the franking imprint. The PostBase rejects invalid input, e.g. a franking date too far in the future or redating.

  • Page 53: Franking

    Franking Franking This chapter covers how to set up accounts to register the postage used, how you place letters on the hand feed tray, how to use the feeder and sealer, and how to frank selfadhesive labels which can be stuck onto the mail piece. Also, the counter function available for franking is described.

  • Page 54: Changing The Account

    PostBase Mailing System Changing the account When you enable the Account function, you must always specify an account to frank. PostBase then prompts you to select an account during startup. The currently set account is displayed left in the info panel of the Home screen.

  • Page 55: Positioning Letters

    Franking Positioning letters 6.3.1 Hand feed tray You can feed mail pieces to frank when the Home screen displays a postage. The PostBase is ready for franking • To position the letter on the hand feed tray: – side to be printed face up (address field Letter guide face is visible) –...

  • Page 56: Sealer (Optional)

    PostBase Mailing System Sealer (optional) 6.3.2 You can feed mail pieces to frank when the Home screen displays a postage. The PostBase is ready for franking Moistening the envelope flap • Hold the letter with the open flap facing down.
  • Page 57 Franking • Guide the letter through the sealer with an arched motion as shown in the illustration. This will pass the gummed flap edge along the moistening felt and moisten it. • Align the letter top edge with the franking machine letter guide and push in the letter in arrow direction.

  • Page 58: Feeder (Optional)

    PostBase Mailing System Large-sized mail pieces You best guide large-sized mail pieces with both hands during moistening. You should support the mail piece only slightly as soon as the franking machine has started feeding 6.3.3 Feeder (optional) 6.3.3.1 Letter thickness For reliable results, make use of the ‘thick letters’...

  • Page 59: 6.3.3.2 Switch On / Off Seal Function

    Franking 6.3.3.2 Switch on / off seal function If the letters are to be sealed: • Set the switch to the rear position (seal). Sealing is switched on, the sealant tank is illuminated. If you do not want to seal letters or if they are already sealed: •...
  • Page 60 PostBase Mailing System • Arrange the letter stack so that all envelope flaps are face down. • Make sure the letters are flush at their upper sides: Loosen letter stack with the upper edge on a level base and shake smooth.
  • Page 61 Franking For large letters to be franked large side first: • Pull out the letter guide until you can fold it down. Adjust the slope inclination: • Unlock the letter receiving tray by pressing the release key on the bottom left. •...

  • Page 62: 6.3.3.4 Positioning Single Letters

    PostBase Mailing System Start stack processing When all settings for stack rocessing are set: • Press the S -button. TART PostBase feeds the envelopes one by one, prints, and places the franked envelopes in the catch tray. 6.3.3.4 Positioning single letters You can feed mail pieces to frank when the Home screen displays a postage.

  • Page 63: Frank A Label (Optional)

    Franking Frank a label (optional) With the optional label dispenser, PostBase can frank self-adhesive labels, which you can order from Francotyp-Postalia. Caution! We recommend to use only labels that have been approved by Francotyp-Postalia. The manufacturer FP has established reliability, safety and applicability.

  • Page 64: Displaying And Clearing Down The Item Counter

    PostBase Mailing System Displaying and clearing down the item counter Apart from the counter for franking imprints in the register and the account counters, the PostBase features an item counter for franking imprints you can use as you like. The item counter counts all franking imprints. Independently of other counter functions you can reset this item counter to zero or use it as a daily or job counter.

  • Page 65: Displaying And Printing Registers

    Displaying and printing registers Displaying and printing registers The PostBase franking machine saves important parameters and information on used postage in registers. You can view and print the register states. • Open the M • Choose R EGISTERS The R displays the current register EGISTER states.

  • Page 66: Download Postage

    PostBase Mailing System Download postage To load postage you connect to the data center with your franking machine and call the desired amount. Billing occurs according to your contract with the postal service. Refer also to the country-specific addendum (if available) in case there is further information on the loading process.

  • Page 67: Advanced Settings & System Information

    Advanced settings & system information Advanced settings & system information System information You can view and print a list of all major system parameters (e.g. software version, rate table etc.). • Open the M • Choose S YSTEM NFORMATION PostBase displays the system information. Display brightness You can adapt the display brightness to fine-tune the gray scales and increase the legibility of the displayed texts.

  • Page 68: Tone Signals

    PostBase Mailing System Tone signals PostBase confirms certain actions with a beep. A series of tone signals indicates an error. You can restrict the scope of audible signals to warnings or turn off the audible signals altogether. • Open the M •...

  • Page 69: Account Administration

    Advanced settings & system information Account administration If user management is enabled via PC software, the account administration features are only available to the administrator. 9.4.1 Switch account administration on / off Switching on • Open the M • Choose M ANAGE CCOUNTS •...

  • Page 70: Display Account Information

    PostBase Mailing System 9.4.2 Display account information • Open the M • Choose M ANAGE CCOUNTS • Select S PostBase displays a list of all accounts containing the respective number and value of franked letters. 9.4.3 Set one account to zero •...

  • Page 71: Advert Only

    Advanced settings & system information Advert only You can print the adverts stored in PostBase separately. • Open the M • Choose A DVERT PostBase opens the adverts list. • Chose the desired advertising imprint. • Position an envelope or print on a label as usual.

  • Page 72: Standby Time

    PostBase Mailing System Standby time The PostBase franking machine will go to standby automatically if it is not used for some time. The standby time is the time between your last operation and the time PostBase automatically goes to standby.

  • Page 73: Meter Type (Not In All Countries)

    Advanced settings & system information Meter type (not in all countries) The meter type setting defines whether PostBase displays and prints the postage in the 00.00 or 00.000 format. • Open the M • Select D ECIMAL ETER The current setting is shown on a dark background.

  • Page 74: User Interface Language

    PostBase Mailing System User interface language The PostBase user interface supports multiple languages. • Open the M • Choose L ANGUAGE PostBase opens the language adjustment menu. The current setting is shown on a dark background. • Choose the desired language.

  • Page 75: Setting Up The Connection With The Data Center

    Advanced settings & system information 9.10 Setting up the connection with the data center Set the respective connection parameters during commissioning. You should verify and, if necessary, correct the settings if changes were made to your system configuration. In case of problems, please contact your network administrator. •...

  • Page 76: View / Change Contact Information

    PostBase Mailing System 9.11 View / change contact information Important contact information is stored in your franking machine at the factory. You can view the contact information and edit the phone number that is used to contact the data center.

  • Page 77: Access Control / Pin

    Advanced settings & system information 9.12 Access control / PIN PostBase can be protected against unauthorized use via a PIN. With the PC software, you can set up a user-specific access control for the PostBase. Please refer to the manual of the PC software. In the PostBase menu, the PIN function is then only accesible with the administrator PIN.

  • Page 78: Auto Postage Download

    PostBase Mailing System 9.13 Auto Postage Download The ‘Auto Postage Download’ feature facilitates keeping track of the remaining postage. When enabled, PostBase will warn you once the remaining postage reaches the preset threshold and will give you the opportunity to load postage.
  • Page 79 Advanced settings & system information Change threshold • Open the M • Choose A OSTAGE OWNLOAD • To C the threshold (option is already HANGE selected), choose C ONTINUE • Enter the new threshold. • S the setting. Disable ‘Auto Postage’ function •...

  • Page 80: Remote Services

    PostBase Mailing System 9.14 Remote Services With the ‘Remote Services’ function, PostBase connects to the FP server and checks for updates (e.g. a new rate table, new machine software). Diagnostic data is also exchanged with the FP server. • Open the M •...

  • Page 81: Maintenance And Care

    Maintenance and care Maintenance and care Have your franking system cleaned and serviced regularly by an authorized Service staff. This guarantees long-term, trouble-free operation. Ask about our low-cost care and maintenance agreement. You can do the following work yourself: – Clean housing exterior –...

  • Page 82: Changing The Ink Cartridges

    PostBase Mailing System 10.2 Changing the ink cartridges The PostBase franking machine monitors the filling level in the ink cartridges and issues a message when they must be replaced. We recommend that you always have a new FP cartridge kit in stock.
  • Page 83 Maintenance and care The exchange procedure starts. The PostBase moves the ink cartridges to the exchange position and opens the flap. Caution! Do not lean on the flap or PostBase might lock the flap and move the ink cartridges into idle position again. •...
  • Page 84 PostBase Mailing System Inserting new ink cartridges Caution! Insert ink cartridges only when they have adapted to the ambient temperature of the franking machine (e.g. after storage in the basement or transport in a cold car). Otherwise, correct calibration will be impossible.
  • Page 85 Maintenance and care • Close the flap of the print system by pushing it down on the lower right corner. Calibration After cartridge exchange, the ink cartridges are calibrated. You can monitor the progress in the display. Please be patient until calibration is complete.
  • Page 86 PostBase Mailing System Correctly aligned The ink cartridge are correctly aligned when horizontal and vertical partial lines form one line each at number 5. • Press F to quit the procedure. INISH Not aligned correctly When horizontal and/or vertical partial lines do not form one line each at number 5: •...

  • Page 87: Aligning Ink Cartridges

    Maintenance and care 10.3 Aligning ink cartridges You must align the ink cartridges when there are shifts in the franking imprints. Alignment will ensure your imprints are free of shifts. Starting the alignment procedure • Open the M • Choose P RINT YSTEM •...

  • Page 88: Cleaning The Print System

    PostBase Mailing System 10.4 Cleaning the print system 10.4.1 Starting automatic print system cleaning You should start automatic print system cleaning only if the quality of the imprint is not good enough (e.g. blank spots in the imprint after longer periods out of use).

  • Page 89: 10.4.2 Cleaning Ink Cartridges By Hand

    Maintenance and care 10.4.2 Cleaning ink cartridges by hand Caution! Inexpert cleaning can damage the ink cartridges and render them useless. Heed the following hints to avoid damage to the print system: • In case of print quality issues, always run the cleaning functions of the franking machine accessible from the M first.

  • Page 90: Print System: Displaying Filling Level

    PostBase Mailing System For best cleaning results, use FP contact cleaner and cleaning cloths contained in the clean & renew cleaning kit offered by Francotyp-Postalia. • Hold the cartridge as shown in the picture. The nozzles must point downwards! • Slowly and carefully wipe the print head with the cloth in the direction of the arrow.

  • Page 91: Replacing The Transport Brush

    Maintenance and care 10.6 Replacing the transport brush Caution! Make sure not to soil yourself, your clothes or any objects. Use a mat to deposit the drawer. Caution! As long as the print system is in printing position, the drawer is locked.
  • Page 92 PostBase Mailing System Insert new transport brush Spline • Insert the new transport brush into the brush carrier with the spline facing the front. • Push down the brush on the right side until it locks into place beneath the two teeth.

  • Page 93: Feeder (Optional)

    Each feeder comes with a bottle of ‘sealit’ sealing liquid. We recommend using the supplied liquid. This special sealing liquid is available from Francotyp-Postalia. Warning! Switch off the PostBase mailing system and all components connected to it prior to topping up sealing liquid.
  • Page 94 PostBase Mailing System • Remove sealant tank out of housing. • Unscrew sealant tank cover. • Fully empty sealant tank and, if necessary, clean it. • Fill the sealant tank with ‘sealit’ sealing liquid. • Place sealant tank screw cover and tighten.

  • Page 95: 10.7.2 Adjust Moistening Level

    Depending on the position of the spacer ring, moistening of the envelope flaps can be reduced or increased. Warning! Switch off the PostBase mailing system and all components connected to it prior to adjusting the moistening level. • Switch off the mailing system.
  • Page 96 PostBase Mailing System Normal moistening With this setting, you achieve best results in most cases. • Position the spacer ring so that the teeth are facing down and the lug on the tray is placed between the guides. The teeth have to nip into the cut-outs of the tray.

  • Page 97: 10.7.3 Cleaning / Changing The Moistening Sponge

    Check the condition of the sponge and replace it if exhausted. We recommend always keeping a new sponge in reserve. Warning! Switch off the PostBase mailing system and all components connected to it prior removing the sealant tank and changing the sponge.
  • Page 98 PostBase Mailing System • Remove sealant tank out of the housing and put it at a safe place. At the rear of feeder: • Carefully pull out to the back the sealant tray. • Empty sealant tray. • Lift the basket with the sponge out of the tray.
  • Page 99 Maintenance and care Checks: Basket on the Basket flushed on top extreme left • Check if the basket is correctly seated: It must rest on the extreme left in the tray and close on top in a flushed manner. • Insert the complete tray into the housing until it clicks into place.

  • Page 100: 10.7.4 Cleaning / Changing The Moistening Brush

    PostBase Mailing System • Close the flap. 10.7.4 Cleaning / changing the moistening brush PostBase button • Switch off the mailing system. • Open roller transport by pressing on release key. Roller transport moves upward. Now you have access to the moistening...
  • Page 101 Maintenance and care On both sides, the brush is provided with pins that are snapped in clips on the sword. • Slightly lift the brush and pull it off the sword in the direction of the arrow. Brush Sword • Clean brush or replace with a new one. •...

  • Page 102: Sealer (Optional)

    PostBase Mailing System • Push the roller transport powerfully down until it locks into place. 10.8 Sealer (optional) 10.8.1 Cleaning To remove glue residues the sealer should be cleaned once a month. • Separate the sealer from the franking machine: Slightly lift the franking machine on the left side and pull the sealer away to the left.

  • Page 103: Checking The Liquid Level And Filling 'Sealit' Sealing Liquid

    Maintenance and care 10.8.2 Checking the liquid level and filling ‘sealit’ sealing liquid • Check the liquid level in the sealer regu- larly. Make sure the sealer is always filled at least to the ‘min’ mark to prevent the felts from drying up.

  • Page 104: Replacing Felts

    PostBase Mailing System 10.8.3 Replacing felts • Separate the sealer from the franking machine: Slightly lift the franking machine on the left side and pull the sealer away to the left. • Empty the liquid reservoir. Removing the rocker with moistening felt •...
  • Page 105 Maintenance and care Installing the absorption felt • Install a new absorption felt as shown in Positioning contour the illustration. The felt should be halfway in the sealer. • Bend the upper part of the felt to the right Absorption felt and push it beneath the letter receiving tray Letter receiving until it reaches the stop in the contour.
  • Page 106 PostBase Mailing System Installing the rocker with moistening felt Leg spring The rocker features two clips that engage on the two bolts at the sealer. • Fit the new rocker such that one leg of the leg spring is located in the rocker groove and the other leg in the sealer slot.

  • Page 107: Tips For Troubleshooting

    Tips for troubleshooting Tips for troubleshooting 11.1 Error messages and help An error message appears on the display in case of an error or handling error. An additional beep may also indicate an error. Make sure to carefully read the error message.
  • Page 108 PostBase Mailing System Issue Possible cause and remedy Replace the transport brush (see chapter 10.6). Imprints are compressed (thin letters / labels) Label franking: The labels used were not well suited. – separation error We recommend to use only labels that have been –...
  • Page 109 Tips for troubleshooting Issue Possible cause and remedy (Continued) The scale operates in the ‘Differential weighing’ mode. Weighing: The weight is determined upon removing the mail piece from the weighing platform (see chapter 5.1.4.3). no weight is determined for the letter on the scale Either PostBase does not recognize the scale, or the scale is defective.
  • Page 110 PostBase Mailing System Issue Possible cause and remedy Adjust tone signals (see chapter 9.3 on page 68). Scale: no confirmation beep User PIN is not accepted Did you select the correct user? Press B . Select the correct user. Contact the system administrator.
  • Page 111 Tips for troubleshooting Issue Possible cause and remedy (Continued) Ink cartridges are defective. Call the service. Ink cartridges are not detected Print system cleaning fails Ink cartridges heavily soiled or dried up. Repeat to improve the print quality cleaning: Function ‘Intensive Cleaning’. If you cannot solve the problem: Clean ink cartridges by hand (see chapter 10.4.2).
  • Page 112 PostBase Mailing System Issue Possible cause and remedy On how to clear a letter jam, please read chapters 11.2 and 11.3. Letters are not correctly When processing thick letters (>6 mm / 0.24"), use the ‘thick letters’ function (see page 58).
  • Page 113 Tips for troubleshooting Issue Possible cause and remedy Envelope flaps are not Felts are soiled / dried out. Clean sealer (see chapter 10.8.1). moistened properly Fill ‘sealit’ sealing liquid (see chapter 10.8.2). Moistening felt is worn. Replace rocker with moistening felt (see chapter 10.8.3). Absorption felt is worn.

  • Page 114: Removing Letter Jams In The Franking Machine

    PostBase Mailing System 11.2 Removing letter jams in the franking machine Caution! Make sure not to soil yourself, your clothes or any objects. Use a mat to deposit the drawer. Caution! As long as the print system is in printing position, the drawer is locked.

  • Page 115: Removing Letter Jams In The Feeder

    Tips for troubleshooting 11.3 Removing letter jams in the feeder Warning! Keep long hair, fingers, loose clothing pieces, neck ties, shawls, jewelry and the like away from moving machine parts. • Release roller transport by pressing on release key. Roller transport moves upward. •...

  • Page 116: Correcting The Moistening Felt Position On The Rocker (Sealer)

    PostBase Mailing System 11.4 Correcting the moistening felt position on the rocker (sealer) Rocker with moistening felt • Slightly tilt the rocker and pull it off in an obliquely upward direction. Caution! Make sure to always hold the leg spring on the pin with one hand while posi- tioning the moistening felt.

  • Page 117: Cleaning The Sensors Of The Postbase

    Tips for troubleshooting 11.5 Cleaning the sensors of the PostBase Over time, paper dust may settle on the franking machine’s sensors and cause problems with recognizing positioned letters. We recommend cleaning the sensors in the PostBase once a month to ensure optimal results. You can order a special cleaning kit from Francotyp-Postalia.
  • Page 118 PostBase Mailing System • Push the drawer back in all the way. Make sure it engages properly on both sides. The PostBase is ready for operation again.

  • Page 119: Cleaning The Sensors Of The Feeder

    Tips for troubleshooting 11.6 Cleaning the sensors of the feeder Over time, paper dust may settle on the feeder’s sensors and cause problems with recognizing positioned letters. We recommend cleaning the sensors in the feeder once a month to ensure optimal results. You can order a special cleaning kit from Francotyp-Postalia.

  • Page 120: Removing / Inserting The Security Device

    PostBase Mailing System 11.7 Removing / inserting the security device Caution! Remove the security device in exceptional cases only, e.g. if you need to send in the franking machine to service. The connector of the security device is designed for a maximum of 30 connection cycles (removal / insertion).
  • Page 121 Tips for troubleshooting • Push the white slider next to the power socket on the PostBase in the direction of the arrow and hold it. The catch retracts and allows access to the security device. • Remove the security device out of its mounting.

  • Page 122: Manually Ejecting The Ink Cartridges

    PostBase Mailing System 11.8 Manually ejecting the ink cartridges If need be, the ink cartridges can be removed without the franking machine running (e.g. in case the franking machine is defective and is to be send to the service). • Take the stylus from its carrier behind the display.

  • Page 123: Calibrating The Touch Screen

    Tips for troubleshooting 11.9 Calibrating the touch screen • Turn on the PostBase. As soon as the screen displays PostBase logo: • Touch the display and keep your finger on it until the calibration procedure starts. • Follow the instructions on the display: Touch the points where the red circle symbol appears.

  • Page 124: Decommissioning And Disposing Of The Franking Machine

    PostBase Mailing System Decommissioning and disposing of the franking machine To ultimately decommission the PostBase franking machine, you must correctly unsubscribe all postal services. PostBase will guide you through all required decommissioning steps in a dialog. We are pleased to assist if required. Please contact the service.

  • Page 125: Appendix

    Appendix – Overview of symbols Appendix Overview of symbols Menu functions Postage download Display register report Set franking date (not in all countries) Print system Print system information (display filling level) Test print (alignment) Clean print system Align cartridges Replace cartridges Calibrate cartridges Change account Remote Services / synchronize with data server...
  • Page 126 PostBase Mailing System Imprint offset (not in all countries) Auto postage download / set threshold Display / clear down piece counter Adjust display brightness Brighter Default Darker Display system info Change ZIP code / place of posting (not in all countries)
  • Page 127 Appendix – Overview of symbols Display contact information / change data center phone number Set meter type (not in all countries)
  • Page 128 PostBase Mailing System Standard buttons Open product calculation menu Open Menu Start franking / automatic feeder Frank labels / print register on labels OK / Finished / Confirm / Save Cancel Continue Back Edit ‘Differential weighing’ mode on ‘Differential weighing’ mode off / normal weighing mode Feeder: ‘thick letters’...
  • Page 129 Appendix – Overview of symbols Error categories General error Printing plate error Account error Automatic feeder error Print system error Scale error Label dispenser error Security device error Communication error with the PC Postage calculation error Communication error with FP infrastructure.

  • Page 130: Technical Data

    PostBase Mailing System Technical Data Dimensions 310 mm (12.2") – housing – Length 146 mm (5.7") – hand feed tray / sealer 385 mm (15.2") – feeder 280 mm (11") – slope 320 mm / 445 mm (12.6" / 17.5") – catch tray min / max –...
  • Page 131 Appendix – Technical Data Performance Up to 65 letters/min (depending on machine configuration, envelope size / content, imprint length, machine state and operating mode) < 60 dB(A) franking machine (stand alone) Noise emission < 70 dB(A) franking machine with feeder Operating conditions +15 °C to +35 °C (59 °F to 95 °F) Only use in closed rooms...
  • Page 132 PostBase Mailing System Mail piece specifications Format PostBase (stand-alone): (length x width) 127 mm x 89 mm up to 253 mm x 353 mm (5" x 3.5" up to 9.96" x 13.89") PostBase with feeder: 152 mm x 101 mm up to 253 mm x 353 mm (6"...
  • Page 133 Appendix – Technical Data Envelope specifications for automatic sealing (feeder) Material Envelopes must be suitable for sealing by machine. The flap must be at the envelope’s long side. Sealing area Sufficient closure can only achieved with continuous sealing area. Subject to short-term modification.
  • Page 134 PostBase Mailing System...

  • Page 135: License

    Appendix – License License This is a copy of the current LICENSE file inside the CVS repository. LICENSE ISSUES ============== The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts.
  • Page 136 PostBase Mailing System * This product includes cryptographic software written by Eric Young * (eay@cryptsoft.com). This product includes software written by Tim * Hudson (tjh@cryptsoft.com). Original SSLeay License ----------------------- /* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) * All rights reserved.

  • Page 137: United States Patents

    Appendix – United States Patents United States Patents Following patents and applications for patents, designs and trademarks are reserved for the franking machine PostBase ™. US 5671146, US 5699415, US 5790768, US 6247774, US 6594648, US 6625741, US 6629084, US 6698953, US 6733194, US 6739245, US 6771179, US 6853986 US 6953234, US 6954149, US 7043631, US 7343359, US 7437756, US 7606264, US 7610501, US 7694010, US 7724905, US 7996884, US 8091979, US11/099364, US11/229466, US11/642122, US12/034768, US12/036558, US12/201100,...

  • Page 138: Index

    PostBase Mailing System Index adapting to envelope format 31 Change ink cartridges 82 Absorption felt 102, 104, 105, 106 Clean installing 105 contacts (print system) 82 removing 104 housing 81 Access control 13, 77 moistening brush (feeder) 100 switch on / off 77...
  • Page 139 Appendix – Index Franking imprint 43 example 43 Envelopes 132, 133 setting 43 for automatic sealing 133 for franking 132 Error messages 107 Hand feed tray 9 Errors install 17 during installation 113 Home screen 34 general 109 functions 34 in basic settings 110 operation philosophy 34 maintenance and care 110...
  • Page 140 PostBase Mailing System Label dispenser 14 Moistening felt 102, 104, 116 LAN port 10, 20 correct seat 116 Language, change 74 installing 106 Latch lever (drawer) 9 removing 104 Letter guide 11, 60 Letter guide face 41, 55 Letter receiving tray 9, 11, 60...
  • Page 141 Notes Postage download 66 RemoteOne 14 Auto Postage Download 78 Remove letter jam general notes 66 in the feeder 115 Postage used 65 in the franking machine 114 Postal product 34 Report (postage download) 66 set via shortcut 44 ReportOne 14 Rocker with moistening felt 102, 104, 116 PostBase clean sensors 117...

  • Page 142: System Information

    Technical data 130 ZIP code, change 80 envelope specifications for sealing 133 ink cartridges 131 mail piece specifications 132 PostBase mailing system 130 scale 131 Test print 40, 85 Text message. See SMS text Thick letters 58 Tone signals 68...

  • Page 143: Service / Warranty

    Service Every PostBase mailing system is thoroughly checked before leaving the factory. Should any faults occur with your PostBase mailing system in spite of our extensive quality control, please contact Francotyp-Postalia help line. Our main office will be pleased to tell you the address of your local servicing dealer.

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