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FP Mailing Solutions ultimail Operator's Manual

Metering system
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Metering System
Operator Manual

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Summary of Contents for FP Mailing Solutions ultimail

  • Page 1 Metering System Operator Manual...
  • Page 2 The control panel – display and keyboard Multifunction keys Display Multifunction keys (Softkeys) (illuminated) (Softkeys) Arrow keys Metering labels SET UP menu: Change system settings Loading postage: TELESET Display postage register Info key: Back to the home menu Display help Start/Stop key: Go back to the higher Start letter transport /...

  • Page 3: Table Of Contents

    Contents 1 Safety tips ___________________________________________________9 2 A short description of the ultimail _______________________________10 3 Switching the ultimail ON / OFF _________________________________12 4 ultimail Operating Basics ______________________________________14 Access control by MASTER card / USER card ________________14 The operating menu _____________________________________15 Trial run ______________________________________________16...
  • Page 4 Postage correction _____________________________________ 45 Redate _______________________________________________ 46 Working with pre-select counter ___________________________ 47 Using the ultimail as incoming mail stamp ___________________ 48 Only seal letters (optional) _________________________________ 50 Differential weighing (optional) ______________________________ 51 Using an external postage scale ___________________________ 54 7.7.1...
  • Page 5 Contents 12 Print image data administration _________________________________81 12.1 Logo display and printing _________________________________81 12.2 Change the logo names __________________________________82 12.3 Loading print image data from card _________________________83 12.4 Enter / change / save SMS-texts ___________________________83 12.5 Delete print image data __________________________________88 13 System settings ______________________________________________89 13.1 Setting the operating mode _______________________________89...
  • Page 6 Error codes (sample) ___________________________________ 156 15.6 Display, print and send diagnostics list _____________________ 161 Appendix Moving the ultimail to another location ________________________________ 163 Access rights ____________________________________________________ 172 SET UP menu (overview) __________________________________________ 174 Country codes ___________________________________________________ 175 Glossary _______________________________________________________ 179...

  • Page 7: About This Operator Manual

    Warning! indicates a potential danger of injury caused by rotating components. Danger areas of the ultimail are marked with such a safety sign. Caution! indicates a potential hazard that may result in damage to the ultimail or impair the metering process.
  • Page 8 Operator Manual...

  • Page 9: Safety Tips

    • Pull out the power plug in the event of danger! Call the after-sales service. • Make sure that no liquids or foreign objects penetrate the interior of the ultimail. If this happens, pull out the power plug immediately. Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again.

  • Page 10: Short Description Of The Ultimail

    On one glance, the home menu will show you the current set- tings for the meter imprint. You simply position the letter – the ultimail will seize the letter, meter it and place it in the catch tray ready for dispatch.
  • Page 11 – Label dispenser to print self-adhesive labels for large / thick mail pieces. – Sealer. Automatic sealer for the ultimail 65 to moisten and seal letters. The letters are positioned manually. – Feeder. Automatic feeder with sealer for the ultimail 95. The letters are separated from the stack, optionally moistened and sealed, and fed to the ultimail 95 postage meter.

  • Page 12: Switching The Ultimail On / Off

    Operator Manual Switching the ultimail ON / OFF Use the power switch on the back of the postage meter to switch the ultimail and installed optional system components ON / OFF. Switching on • Switch the power switch on the back of the postage meter to the position.
  • Page 13 Only in that way can you prevent drying and maintain a constant printing quality. • Make sure the ultimail displays the home menu. If necessary: call the home menu by pressing the key.

  • Page 14: Ultimail Operating Basics

    Operator Manual ultimail Operating Basics In this chapter you will learn about the basic ultimail functions and how to handle the operating menu. Access control by MASTER card / USER card MASTER card and USER card, both designated as access cards, control access rights to use the ultimail.

  • Page 15: The Operating Menu

    Operating Basics The operating menu In this chapter you will get to know the home menu. The total of the ultimail user interface works in a similar way. You will soon get used to the other windows (SET UP menu, input, prompt, error message, help).

  • Page 16: Trial Run

    • Push the envelope in until the letter sensor recognizes the envelope and starts letter transport. The ultimail feeds the envelope, prints, Letter guide face and places the printed envelope in the catch tray. You can also start letter transport with the key.
  • Page 17 Operating Basics Check print quality Make sure your ultimail prints flawless meter imprints without misalignments. United States Postal Service reserves the right to reject illegible meter imprints. • Examine the zero imprint. It must not contain any gaps or misalignments.

  • Page 18: Metering

    Operator Manual Metering Preparations 5.1.1 Setting up catch tray The catch tray can be adjusted to various envelope formats – up to ISO B4 maximum. You work without catch tray when processing larger formats. • Slide the two limit guides until they fit the envelope format you want to process.
  • Page 19 Metering Move the letter guide upwards. • Hold the bar in the grip recess and slide it so that the letter guide outside is directed to the suitable format marking. The letter guide is adjusted correctly if the format marking arrow points to the exterior of the letter guide.

  • Page 20: Adjust Letter Guide Of The Feeder (Only Feeder)

    Operator Manual 5.1.3 Adjust letter guide of the feeder (only feeder) The letter guide ensures that letters are fed in straight run. You adjust the letter guide to the envelope format using the bar. The format marks on the letter receiving tray facilitate the adjustment.

  • Page 21: Switch On / Off Seal Function (Only Sealer / Feeder)

    Metering For large deliveries: • Position the extension bracket. • Position a sample letter. • Hold the bar in the grip recess and slide the letter guide so that it fits the letter format. The sample letter should have enough clearance between letter guide face and adjustable letter guide (about 0.1"...

  • Page 22: Setting The Meter Imprint

    Operator Manual Setting the meter imprint The following settings determine the Postage value Type of mail meter imprint: Logo SMS-text Date – Postage value – Logo (advertising imprint) – SMS-text – Type of mail endorsement – Date for meter imprint (= current date of deposit of the mail piece).
  • Page 23 Metering High postage The ultimail will warn you if you enter an amount that is higher than the preset. The ultimail thus helps to avoid overmetering and loss of postage. You can change the limit for the monitoring function in the SET UP menu (see page 95).

  • Page 24: Logo Imprint

    When metering mail pieces you can also print a logo of your choice on the envelope. ultimail offers you the following configurations of equipping with advertising imprints: – ultimail can save up to 9 different logos. All saved advertising imprints are available to all users. For logo administration, read Chapter 12.
  • Page 25 SELECTING LOGO menu. • Press the key next to the last logo in the list (ADVERT-01). The ultimail returns to the home menu. Logo on USER card The logo stored on the USER card is set for metering.

  • Page 26: Sms-Text

    • Press the key next to the desired SMS- text. In the example, this is “SPECIAL OFFER”. The ultimail returns to the home menu. The SMS-text is set. You can also directly set the SMS-text in the home menu: The procedure is described on page 25 by the example of the advertising imprint.

  • Page 27: Type Of Mail Endorsement

    • Press the key next to the desired type of mail endorsement. In the example, this is “First class”. The ultimail goes back to home menu. The type of mail endorsement is set. You can also directly set the type of mail endorsement in the home menu.

  • Page 28: Date Of Meter Imprint

    Date of meter imprint The date for the meter imprint is set automatically to the current date by the system clock. You can set the date forward by up to 30 days. The ultimail does not allow to set the date backward.

  • Page 29: Using The Memory

    Metering 5.2.6 Using the memory The ultimail has 6 short code memories. You can call the saved settings for postage value and endorsement in the home menu. • In the home menu, press the key next to MEMORY. The SELECTING THE MEMORY menu offers the selection of all occupied short code memories.

  • Page 30: Change Account

    • Press the key next to the desired account. In the example, this is account 10789 “Service”. The ultimail goes back to home menu. The selected account is set up. You can also directly set the account in the home menu.

  • Page 31: Positioning And Metering A Letter

    How to position letters at the manual positioner and work with sealer or feeder, read in Chapters 5.4.1 to 5.4.3. You can select total pieces prior to metering. This ultimail function will help you to have the metered deliveries readily stacked by numbers for the dispatch.

  • Page 32: Ultimail With Sealer

    Operator Manual 5.4.2 ultimail with sealer When the display shows the home menu and the ultimail is in METERING mode (indication in the status line) you can position and meter letters. Positioning single mail pieces • Place the letter on the letter receiving...
  • Page 33 Metering Positioning similar mail pieces Especially when metering large quantities of similar mail pieces, you can save time by optimized letter feed. • Arrange letters so that address areas are face up. • Loosen letter stack with the upper edge on a level base and shake smooth.

  • Page 34: Ultimail With Feeder

    – Position letters of the same format only (max. 14" x 10" / 353 x 250 mm). – Only position letters of nearly the same thickness ( 0.04"/1 mm). – The ultimail processes letters of a thickness up to ¼" (6.35 mm). – Observe the limits of stack heights. Prepare letter stack •...
  • Page 35 Positioning and metering a letter stack When the display shows the home menu and the ultimail is in METERING mode (indication in the status line) you can position the letter stack into the feeder. • The letter stack should have a clear- Letter guide face ance of about 0.1"...
  • Page 36 Operator Manual Letter transport starts automatically. The feeder separates the letters individually from the stack, moistens the flap (if seal function is switched on) and transfers the letter to the postage meter. The metered letter is placed in the catch tray.

  • Page 37: Metering Labels (Optional)

    Metering Metering labels (optional) The ultimail uses the ‘Label dispenser’ option to print self-adhesive FP labels. Caution! Only use original FP labels. We can ensure correct label processing only when you comply with this. Do not put in more than the pre-packaged 40 labels.

  • Page 38: Rate Calculation (Optional)

    Calling the scale menu • In the home menu, press the key to the left of SCALES. The ultimail opens the scale menu. What you should know about the scale menu … – You will see, in the left part of the dis-...
  • Page 39 Rate calculation Default setting The default setting for rate calculation is: 1ST CLASS/PRIORITY. To set the scale menu back to default setting: • Press the key in the scale menu. Exiting the scale menu • With the key you go back to home menu.

  • Page 40: Setting Postal Rates For Rate Calculation

    Operator Manual Setting postal rates for rate calculation You set the postal rates in a dialogue with the ultimail, i.e. the ultimail requests all the data required for calculating postage one after the other. You select from the postal rates offered each using the multifunction keys.
  • Page 41 Class mail with a weight exceeding 1 lb., Package service Inter BMP), it is neces- sary to enter the destination ZIP code. The ultimail opens an input window for the ZIP code. • Enter the first three digits of the destination ZIP code.
  • Page 42 Once the mail piece sits on the weighing platform (indicated weight > 0 oz.), the ultimail opens a window for the value. • Enter the value in $. • Confirm with key.

  • Page 43: Weighing, Determining Postage, Metering

    In the status line, the ultimail displays readiness for metering. If you have switched on automatic endor- sement, the ultimail will also set an appro- priate type of mail endorsement. • Remove the mail piece from the weigh- ing platform and position as usual.

  • Page 44: Saving Postal Rates And Calling Them From Memory

    • Press, for at least 3 seconds, the numeric key to which you wish to save the postal rate ( • The ultimail shortly overlays the mes- sage “Entry saved”. The displayed rate setting is saved on the selected numeric key.

  • Page 45: Special Functions

    SET UP • Select MODE SETTING CORRECTION. MODE SETTING The ultimail sets the correction imprint and goes back to home menu. CORRECTION The CORRECTION mode is set. • Enter the amount to be imprinted on the mail piece in addition to the postage value already metered.

  • Page 46: Redate

    Print redate • Call SET UP menu with key. • Select MODE SETTING REDATE. SET UP The ultimail sets the correction imprint and goes back to home menu. The MODE SETTING REDATE mode is set. REDATE • Enter new date.

  • Page 47: Working With Pre-Select Counter

    You can use the pre-select counter function to meter a preset number of letters. This function is especially useful for stack processing with feeder. – The ultimail will stop once the total number of letters is finished. – You can start again with key and meter the next stack.

  • Page 48: Using The Ultimail As Incoming Mail Stamp

    For registering your incoming mail (up to a thickness of ¼"/6.35mm), you can use the ultimail as incoming mail stamping machine. For this function, use the INCOMING STAMP mode. The ultimail will print ‘Received on: …’ together with the date displayed. All users can use this function, even without access card.
  • Page 49 Print “Received on: …” • Feed incoming mail in single pieces and manually. Place the side to be printed face upwards! The ultimail prints the incoming mail stamp and ejects the mail to the right- hand side. End “Incoming stamp” mode •...

  • Page 50: Only Seal Letters (Optional)

    SET UP • Select MODE SETTING ONLY TRANSPORT, NO PRINTING. MODE SETTING The ultimail goes back to home menu. The home menu does not show any ONLY TRANSPORT, NO PRINTING meter imprint settings now. In the status line, you will see MODE: ONLY TRANSPORTING.

  • Page 51: Differential Weighing (Optional)

    The differential weighing function enables you to conveniently meter large amounts of similar mailpieces. You simply place a stack of mailpieces on the weighing platform, then remove them one by one for metering. The ultimail constantly checks for changes in weight and sets the postage value for each letter accordingly.
  • Page 52 No weight and postage value are displayed. • Remove one letter from the stack or from the box. The ultimail determines the change in weight and calculates the postage value. • Position the letter as usual. • Handle the remaining mailpieces in the...
  • Page 53 Special functions When you empty the weighing platform the ultimail asks you if the set weight is to be used. • Acknowledge with YES to meter the last letter of the stack • Press NO to discard the displayed weight (e. g. because you removed the empty box last).

  • Page 54: Using An External Postage Scale

    Operator Manual Using an external postage scale The ultimail is equipped as a standard feature with a 9-pin interface. You can connect to this interface an existing postage scale made by Francotyp-Postalia (e. g. a flexi- scale). The FP postage scale determines the weight and calculates the postage value.

  • Page 55: Determining Postage And Metering

    Caution! Also read the Operator’s Manual of your FP postage scale. Obtain information particularly, on the safe handling of the FP postage scale. • Switch on the ultimail and wait for the start routine to finish. ultimail has to be ready for metering: –...
  • Page 56 Operator Manual...

  • Page 57: Postage Register

    Postage register Postage register The ultimail saves important parameters and postage used information in registers. You can have the register states displayed and printed on an empty envelope or a label. • Press key. You will see the current register states: R1 –...

  • Page 58: Loading Postage - Teleset

    TELESET is the loading of the desired postage credit via modem. The modem is built into the ultimail. To load postage a connection is made to the TELESET data center with the ultimail and the desired amount is loaded. Accounting is as per your contract with the United States Postal Service.
  • Page 59 • Open the TELESET menu with the key. SELECT TELESET • Select BOOKING REPORT… BOOKING REPORT… The ultimail will display information to the last load procedure. Print report • Position an empty envelope. • With the key print the last booking report on the empty envelope.
  • Page 60 Operator Manual...

  • Page 61: Account Administration

    (set a budget), and define authorizations connected with the MASTER card / USER card function. The ultimail 65 is rated for 50 accounts in serial equipment. You can at any time extend the account function to 100 accounts without problems, even at a later time.
  • Page 62 Operator Manual Possible settings and their meaning: Account number from 2 to 99999 Account 1 is permanently assigned to MASTER card (MASTER account). Account name letters, special Please find more information to text characters and digits input on pages 84 to 87.
  • Page 63 Account administration Possible settings and their meaning: Budget UNLIMITED The total postage of the ultimail is available. RESTRICTED Account is supplied with a certain credit (= current limit). When the credit is used up, the ulti- mail blocks the account until a new credit is assigned (see Chapter 10.2.3 on page 67).

  • Page 64: Change Settings For Existing Accounts

    The SPECIFY STANDARD SMS-TEXT menu appears. Setting standard SMS-text • Select the desired SMS-text with the associated key. Setting standard logo From now on, this SMS-text is the new default setting for this account. The ultimail goes back to the EDIT ACCOUNT menu.
  • Page 65 • Select the desired logo with the associated key. From now on, this logo is the new default setting for this account. The ultimail goes back to EDIT ACCOUNTS menu. You will find information on the meaning of possible settings for the logo and the SMS-text on page 62.

  • Page 66: Release / Block Teleset Access

    • Open the menu for selecting accounts with SELECT ANOTHER ACCOUNT. • Select the account the settings of which you want to change. The ultimail goes back to EDIT ACCOUNT… menu. Now you can change the standard logo and the standard SMS-text for this account.

  • Page 67: Changing Budgets And Assigning Credits

    Account administration Release / block TELESET Account number In the EDIT ACCOUNTS… menu: • Press the key next to TELESET ACCESS until the desired setting is displayed. ON = release OFF = block. From that moment, the displayed setting for TELESET access is activated. Block / release TELESET access 10.2.3 Changing budgets and assigning credits...
  • Page 68 Operator Manual Setting budget type Account number In the FURTHER FUNCTIONS ACCOUNT… menu: • Press the key next to BUDGET TYPE until the desired setting UNLIMITED, RESTRICTED or MONTHLY is displayed. The budget type set will determine which additional functions for credit setting (limits) appear.

  • Page 69: Change Name

    SET UP ACCT EDIT FURTHER FUNCTIONS EDIT NAME. ACCOUNT ADMINISTRATION The ultimail opens the menu for changing the account name. ACCT EDIT If you wish to change the name of another account select the desired account with FURTHER FUNCTIONS the SELECT ANOTHER ACCOUNT function.

  • Page 70: Generate / Block User Card(S) For An Account

    Each user has, with his USER card, only access to his account, including all authori- zations and budget specifications set to it. To protect the ultimail, in case of USER card loss, for instance, from unauthorized metering, you can disable the assignment between account and USER card(s).
  • Page 71 Account administration • Remove USER card. The USER card is valid for the assigned account. • To generate further USER cards or for any other settings in the account administration, plug the MASTER card in again. You can rewrite USER cards which are no longer needed or invalid by another account assignment.

  • Page 72: Switch On / Off "Access Card Required

    Switch on / off “access card required?” Caution! Mode ACCESS CARD REQUIRED: OFF. This setting cancels access restrictions to accounts. Every ultimail user can meter on all accounts and call all account data. • Call SET UP menu with the key.

  • Page 73: Display And Print Account Information

    Account administration 10.5 Display and print account information The ultimail displays the current settings for individual accounts and ascending information in various overviews. For more information to the overview contents, read page 74. • Call SET UP menu with the key.
  • Page 74 – Number of meter imprints with endorsement, specified as per types of mail – Total postage used and total pieces of all imprints The ultimail can print all account information: – Position empty envelope or card and start the print with the key.

  • Page 75: Set Account Counter To Zero

    Account administration 10.6 Set account counter to zero zero 10.6.1 Set one account to • Call SET UP menu with the key. • Select ACCOUNT ADMINISTRATION SET UP ACCT EDIT. The EDIT ACCOUNTS… menu appears. ACCOUNT ADMINISTRATION You can see the account number in the head line.

  • Page 76: Delete Accounts

    DELETE / ZERO ALL ACCT DELETE ACCOUNTS. ACCOUNT ADMINISTRATION • Follow the instructions in the display. Use this function to delete all accounts DELETE / ZERO ALL ACCT set in the ultimail, except the Master account (account 1). DELETE ACCOUNTS...

  • Page 77: Short Code Memories

    Short code memories Short code memories The ultimail has 6 short code memories. In each of the memories, you can store a postage value with a suitable type of mail endorsement. You can directly call the saved settings from the home menu.
  • Page 78 Operator Manual The ultimail opens the menu for setting the memory values. • Set the postage and type of mail to be saved as usual. • Continue with SAVE to save the displayed settings. The ultimail eventually displays the saved settings.

  • Page 79: Display And Print Saved Settings

    • Print the memory list on a label using Memory 2 = not occupied key (only for ultimail with label dispenser) . The ultimail needs some time for print image creation. Letter transport is not started before that. The ultimail prints the memory list.

  • Page 80: Delete Memories

    • Confirm the security prompt with YES. The memory concerned is deleted. For deleting selected memory You cannot delete memory 1 since the ultimail must have access to the postage and type of mail saved here as default settings.

  • Page 81: Print Image Data Administration

    You can load logos and type of mail endorsements from card. The following chapters present the functions in detail. 12.1 Logo display and printing You can see the logos saved in the ultimail in the display and print these. • Call SET UP menu with the key. SET UP •...

  • Page 82: Change The Logo Names

    Operator Manual 12.2 Change the logo names Each logo has a name under which the motif is saved in the ultimail. You can change these names according to your requests. • Call SET UP menu with the key. SET UP •...

  • Page 83: Loading Print Image Data From Card

    12.4 Enter / change / save SMS-texts ultimail can save up to six text messages (SMS-texts). You may set the saved SMS- texts for the meter imprint in the home menu. • Go to the SET UP using the key.
  • Page 84 Abort text input – • Save the text with CONTINUE. stored text remains unchanged The ultimail updates the data and shows Save new text a prompt. • Confirm the prompt with CONTINUE. Key assignment for text input...
  • Page 85 Print image data administration Change / correct texts • Use the functions CURSOR LEFT and CURSOR RIGHT to place the cursor to the corresponding place in the text. • Overwrite the marked character with the desired new character. Deleting characters •...
  • Page 86 Operator Manual Example You wish to save the following SMS-text: VACATION 1.-28.10. Text field While entering a new SMS-text, the text field is empty and the cursor stands at the first position of the first line. How to enter the text: Press 3 times (=V).
  • Page 87 Print image data administration The cursor will now stand at the beginning of the second line. Press twice (1). Press once (.). Press 6 times (-). Press 4 times (2). Press 4 times (8). Press once (.). Press twice (1). Press twice (0).

  • Page 88: Delete Print Image Data

    If you wish to delete the data now selected: • Confirm the security prompt with CONTINUE. The ultimail deletes the data. A message will inform you about the end of the deleting process. • Confirm the message with CONTINUE. A USER card allows you to delete SMS- texts only.

  • Page 89: System Settings

    System settings 13.1 Setting the operating mode You can operate the ultimail in different operating modes. You will find information on the meaning of possible settings for the operating mode on page 90. • Call SET UP menu with the key.
  • Page 90 (default setting after every switching on). PRINT LOGO ONLY The ultimail prints only the logo. INCOMING STAMP The ultimail prints only the current date (ultimail as incoming mail stamping ma- chine). Read Chapter 7.4 on page 48. ONLY TRANSPORT, NO PRINTING The postage meter transports letters without printing.

  • Page 91: Display, Print And Send System Information

    Print system information • Print the information on labels using key. (only for ultimail with label dispenser) . Have some empty envelopes or cards ready. The ultimail will print system information in several parts. • Position an empty envelope or a card.

  • Page 92: Meter Type

    Operator Manual 13.3 Meter type The ‘Meter type’ setting determines whether the ultimail will print postage as $0.00 or $0.000. • Call SET UP menu with the key. SET UP • Select SYSTEM SETTINGS MORE MORE. SYSTEM SETTINGS MORE MORE •...

  • Page 93: Setting The Print Offset For The Meter Imprint

    • Assign the value with the key next to PRINT OFFSET. The print offset is set. Caution! The meter imprint offset is maintained until the next change, even if you switch the ultimail off.

  • Page 94: Setting Low Postage Warning - Limit

    Operator Manual 13.5 Setting low postage warning – limit The ultimail signals when the remaining postage falls below a certain limit. You can set the limit for low postage warning. ultimail warns you, if – the descending register (R1) falls below the set limit –...

  • Page 95: Setting High Postage - Limit

    System settings 13.6 Setting high postage – limit This function gives an alarm if the set postage exceeds a certain limit. You can set the limit for ‘High postage’. • Call SET UP menu with the key. SET UP • Select SYSTEM SETTINGS MORE.

  • Page 96: Tone Signal

    13.7 Tone signal The ultimail acknowledges every press of a key with a beep. A sequence of tone signals is an alarm due to errors. You can adapt this function to your requests. • Call SET UP menu with the key.

  • Page 97: Display Contrast

    The display contrast is set and main- tained until the next change, even if you switch the ultimail off. If you do not confirm the changes within 5 seconds, the ultimail jumps back to the last display contrast setting used.

  • Page 98: Display And Reset Item Counter

    Operator Manual 13.9 Display and reset item counter The item counter will count all meter imprints (including zero imprints) in the METERING mode. In all other modes PRINTING LOGO, INCOMING STAMP and ONLY TRANSPORTING the item counter is not activated.

  • Page 99: Display And Reset Advert Counter

    System settings 13.10 Display and reset advert counter The advert counter counts all imprints in PRINTING LOGO mode. • Call SET UP menu with the key. SET UP • Select SYSTEM SETTINGS MORE. SYSTEM SETTINGS MORE You can see the current value of the advert counter under DEL.

  • Page 100: Time

    Operator Manual 13.11 Time 13.11.1 Day light saving time The ultimail automatically changes the time at the beginning and end of day light saving time. You can disable this function. Deactivate / activate automatic change-over • Call SET UP menu with the key.
  • Page 101 System settings Setting the beginning and end of day light saving time To set the beginning and end of the day light saving time, automatic change-over must be activated. • Press the associated keys until month, week in the month and day of the week show the desired setting for BEGIN and END.

  • Page 102: Adjusting The Current Time

    Operator Manual 13.11.2 Adjusting the current time The built-in battery-operated system clock safely provides the current date and hour of the day. So it is only in rare cases required to correct the system clock for adjusting a minor difference.

  • Page 103: Setting Time Zone

    System settings 13.11.3 Setting time zone If you move the ultimail from one time zone to another you need to adjust the time zone. • Call SET UP menu with the key. SET UP • Select SYSTEM SETTINGS TIME ZONE.

  • Page 104: Internal Scale (Optional)

    Operator Manual 13.12 Internal scale (optional) 13.12.1 Tare The internal scale calibrates automatically. If the scale does not find any zero point, or if you wish to weigh with a preload, you will have to tare the scale. • Call SET UP menu with the key.

  • Page 105: Setting Weighing Mode

    13.12.2 Setting weighing mode In the ADJUSTING THE INTERNAL SCALES menu you can change the weighing mode to NORMAL and use the ultimail simply as scale. For this purpose, differential weighing has to be switched off (refer to page 51).

  • Page 106: Switching On And Off Automatic Type Of Mail Endorsement

    If no suitable type of mail endorsement is present, the ultimail meters without type of mail endorse- ment. The ultimail does not set type of mail en- dorsements automatically. The ultimail prints during metering the type of mail endorsement set in the home menu.

  • Page 107: Rate Table Update

    If postage regulations and rates are changed, you can load new rate table data. The ultimail supports the loading from cards which you can order from Francotyp-Postalia. In future rate tables will be loaded automatically from the data center during TELESET.

  • Page 108: Delete All Rate Tables

    You have to load a new rate table before you can use the rate calculation function again. 13.12.6 Change local ZIP code for rate calculation This setting determines which place of deposit the ultimail uses for rate calculation. • Call SET UP menu with the key. SET UP •...

  • Page 109: Setting Print Head Standby Time

    • Assign the new time with the key next to STANDBY TIME PRINTHEAD. The standby time is set and maintained until the next change, even if you switch the ultimail off. You can reset the default setting for the standby time (30 seconds) with the C/CE key.

  • Page 110: Setting Letter Transport Run-On Time

    3 and 29 seconds in steps of 1 second each. • Register the displayed run-on time with SAVE. The letter transport run-on time is set and maintained until the next change, even if you switch the ultimail off. Selected run-on time...

  • Page 111: Modem Configuration - Adjusting Dialing Parameters

    System settings 13.15 Modem configuration – adjusting dialing parameters Francotyp-Postalia customer service sets, during ultimail commissioning, correct dialing parameters for the built-in modem. After moving to new premises or any change of your phone equipment, you should check the settings and adjust them if necessary.
  • Page 112 Operator Manual Possible settings and their meaning: Line Setting Explanation TYPE OF PHONE LINE MAIN STATION The ultimail is operated on a main line. EXTENSION The ultimail is operated on an extension of the phone equipment. ACCESS METHOD EXCHANGE DIGIT...

  • Page 113: Generate Master Card

    CREATE NEW MASTERCARD 13.17 Changing the origin ZIP code If you wish to use the ultimail elsewhere (e.g. after moving to new premises), you must register the new location of your ultimail with Francotyp-Postalia. At the new location you must load the new origin ZIP code by modem from the TELESET data center.

  • Page 114: Selecting The User Interface Language

    Operator Manual 13.18 Selecting the user interface language The ultimail user interface supports the languages English and German. Language change-over will have immediate effect. Account names, logos… remain unchanged. • Call SET UP menu with the key. SET UP •...

  • Page 115: Account Administration Extension

    As a standard, the ultimail 65 is provided with 50 account memories. You can increase the number of possible accounts to 100. With an ultimail 95, a total of 100 accounts are supported. The number can extended to 150 accounts.

  • Page 116: Enable / Disable Differential Weighing Feature

    Operator Manual 13.20 Enable / disable differential weighing feature Users of an ultimail with integrated scale can enable the differential weighing feature. For this purpose you need an authorization code which you can order from Francotyp Postalia. • Press the key to open the SET UP menu.

  • Page 117: Enable / Disable Infoprint

    System settings 13.21 Enable / disable InfoPrint InfoPrint is a software tool for administrating and archiving account, dispatch and system information on your PC. Among other things it provides you with the following functions: – display and print account information –...

  • Page 118: Changing Phone Numbers

    Operator Manual 13.22 Changing phone numbers The ultimail saves important phone numbers. In this menu you can see and change all saved phone numbers. Caution! Any incorrect setting of the phone number for the TDC (TELESET data center) results in non loading of postage.
  • Page 119 FOR YOUR ORDER Use this phone number to order accessories and consumables. SERVICE Hotline phone number. For your questions and issues regarding ultimail operation. REMOTE DIAGNOSTICS The ultimail dials this number to send data to the FP service (e. g. diagnosis list).

  • Page 120: Maintenance And Care

    Cleaning the ultimail metering system Warning! Make sure that no liquids or foreign objects penetrate the interior of the ultimail. If this happens, pull out the power plug immediately. Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again.

  • Page 121: Changing The Ink Cartridges

    14.2 Changing the ink cartridges The ultimail will remind you that the cartridge should be exchanged. If the ink car- tridges are empty, the ultimail automatically starts the software-guided exchange pro- cedure. The ultimail is no longer ready for operation. First replace the two cartridges before you can start printing again.
  • Page 122 Operator Manual Remove ink cartridges… • Open cartridge flap with a powerful sudden motion and fold up as far as it goes. Note: The cartridge flap is provided, at its front edge, about in the centerline, a clip lock engaging into the housing. Do not be shy if the flap slightly jams at this locking point when being opened.
  • Page 123 Maintenance and care Insert new ink cartridges… Caution! Insert the cartridges only after the cartridges have adapted to the ambi- ent temperature of the postage meter (e.g. after storage in cellar or after con- veyance in a cold vehicle). Else, no cor- rect calibration can be performed.
  • Page 124 Adjusting the ink cartridges… The ultimail proceeds with the adjusting procedure and prompts you to feed an empty letter. • Position an empty envelope for ultimail test print. The ultimail prints the test print. Horizontal line • Determine the number on the test im- print where the horizontal line is the straightest.
  • Page 125 Maintenance and care • Confirm with CONTINUE. Vertical line • Determine the number on the test imprint where the vertical line is the straightest. • Enter the determined number with numeric keys. The entered number appears in the display behind “Your input: __”.

  • Page 126: Adjust The Ink Cartridges

    Operator Manual Start the exchange procedure… If you wish to change the ink cartridges before being prompted by the ultimail, call the change procedure in the SET UP menu. • Call SET UP menu with key. • Select SYSTEM SETTINGS...

  • Page 127: Cleaning The Print System

    A message will inform you about the INTENSIVELY CLEAN PRINT HEAD progress of the cleaning procedure. • Test the imprint quality by an ultimail test print with postage value “0.00” (see Chapter 4.3 on page 16). When the cartridges are heavily stained it...

  • Page 128: Manually Cleaning The Print Heads

    Caution! Inexpert cleaning can damage the print heads and render them useless. To avoid damage to the print heads observe the following hints: • Always start the cleaning function from the ultimail’s menu first when you experience print quality issues. Please see Chapter 14.4 on page 127.
  • Page 129 Maintenance and care Cleaning the print head • Moisten a soft, fiberless cloth with desalted water. If you do not have desalted water at hand, you can also use distilled or tap water. Tap water contains minerals that can leave deposits on the print heads though. •...

  • Page 130: Replacing The Ink Pad Insert

    Operator Manual 14.6 Replacing the Ink Pad Insert The purpose of the Ink Pad Insert is to absorb spilled ink. It is located beneath the printing position of the print heads. The Ink Pad Insert should be replaced every 100.000 imprints, at least once a year.
  • Page 131 Maintenance and care • Check the new Ink Pad Insert against a light source: The layering of the ink pad must be without gaps. • Fan out the ink pad with a pointed Without gaps (visual check) object if necessary. Fanned •...
  • Page 132 • Evenly push down the Ink Pad Insert until it audibly locks into place on both sides. Its sides will be flush with the letter transport. • Insert letter transport. The locking bar clicks into place. The ultimail is ready for operation again.

  • Page 133: Filling The Water Tank (Optional)

    • Be extremely careful when using water. Immediately pull out the power plug if water has penetrated the interior of the ultimail. Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again.
  • Page 134 Operator Manual • Unscrew water tank cover. • Fully empty water tank and, if neces- sary, clean it. • Fill tap water into water tank. • Place water tank screw cover and tighten. • Turn water tank upside down in non- dangerous area (e.

  • Page 135: Adjust Moistening Level (Optional)

    Maintenance and care 14.8 Adjust moistening level (optional) There are two hoses of different length included in the scope of supply, to be mounted on the cover of the water tank. The moistening level can thus be adapted to the letters accordingly.

  • Page 136: Cleaning / Changing The Moistening Sponge (Only Feeder / Sealer)

    • Be extremely careful when using water. Immediately pull out the power plug if water has penetrated the interior of the ultimail. Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again.
  • Page 137 Maintenance and care • Remove water tank out of housing and put it at a safe place. • Release roller transport by pressing on release key. Roller transport moves upward. Now you have access to the moistening brush beneath the roller support. •...
  • Page 138 Operator Manual • Lift out of the water tray the basket with the sponge. Remove sponge from basket. • Clean sponge or replace with a new one. • Put a new sponge into water before inserting it, and let soak completely.
  • Page 139 Maintenance and care • Check if moistening felt and brush are well moistened. If necessary, apply some water and stroke with your finger several times over the brush. • Bring the brush into its normal position (flip to the right). •...

  • Page 140: Cleaning / Changing The Moistening Brush (Only Feeder/ Sealer)

    Operator Manual 14.10 Cleaning / changing the moistening brush (only feeder/ sealer) Feeder and sealer are supplied with the same moistening unit. Cleaning / changing the brush is done the same way. • Switching off the metering system: Switch the power switch on the back of the postage meter to the position.
  • Page 141 Maintenance and care • Release roller transport by pressing on release key. Roller transport moves upward. Now you have access to the moistening brush beneath the roller support. On both sides, the brush is provided with pins that are snapped in clips on the sword.
  • Page 142 Operator Manual • Hold the brush as shown in the figure. The bristles must face down. • Put the rear pin into the clip of the sword as indicated by the arrow. • Then carefully snap the front pin into the clip of the sword.

  • Page 143: Changing The Battery

    Caution! Only use a battery 90.4701.8004.00 as provided by Francotyp- Postalia. Warning! Observe the instructions enclosed with the battery for correct use and disposal. • Switch off the ultimail metering system and all connected external equipment (PC, external postage scale). • Remove the power cable from the postage meter and feeder (if any).
  • Page 144 Operator Manual Opening battery compartment: • Press the clip lock at the battery compartment cover and take off battery compartment cover. • Take out the used battery. Clip lock Battery compartment cover • Insert new battery (90.4701.8004.00). Make sure that the polarity is correct.

  • Page 145: Troubleshooting

    You will find an overview of access rights on page 172 . The ultimail does not The ultimail was not in home menu when the power switch off, does not shut switch was actuated. down.
  • Page 146 Position the letter again, or start letter transport with start. Start/Stop key. The ultimail does not display the home menu. Change to the home menu with the home key, and try again. Problems with label Before loading the label dispenser: Loosen labels.
  • Page 147 Troubleshooting Problem Possible cause and remedy Meter imprint is incom- The ultimail is not in “Metering” mode. plete, value stamp is Status line shows current mode. missing. Press the C/CE key for 3 seconds. For setting the mode, read Chapter 13.1 .
  • Page 148 Desired amount cannot be Impermissible amount. called. Enter a permissible amount and try again (see Chapter 9) . The ultimail cannot connect to the TELESET data center. Check modem configuration (see Chapter 13.15) . Check TDC phone number (see page 118) . …...
  • Page 149 Exchange the sponge (see Chapter 14.9) . You have used unsuited envelopes. Observe specifications (see page 184) . The ultimail does not start Entry sensor does not recognize the letters. when you have positioned Start letter transport with Start/Stop key.
  • Page 150 Slightly lift the stack at the rear part. not correctly fed. Mail pieces are mistrack- Letter guide is not correctly adjusted. ing through the ultimail. Last mail piece of stack is Push letter manually in until the feeder seizes the not fed.

  • Page 151: Removing Letter Jams

    Reach into the opening and press locking device upward. • Pull letter transport to the right out of the ultimail. • Take out jammed letters. • Insert letter transport. The locking bar clicks into place. The ultimail is ready for operation again.
  • Page 152 • Release roller transport by pressing on release key. Roller transport moves upward. • Take out jammed letters. • Press roller transport powerfully down until it clicks into place. The ultimail is ready for operation again.

  • Page 153: How To Prevent Jamming And Double-Feeding During Batch Mailing

    Troubleshooting 15.3 How to prevent jamming and double-feeding during batch mailing By simple preventive measures and special care when positioning the stacks, you can reduce feeding incidents and increase processing speed. Selecting and preparing the mail pieces Material and form of the mail pieces are of essential influence on the behavior during feeding and separating from the stack.
  • Page 154 Operator Manual When positioning the letter stack in the feeder The figure shows how the letter stack Letter guide face should sit in the feeder. – The letter stack should be flush with the letter guide face. – The letter stack should be scaled out so that the front edges form a slope in the shape of the adjustable letter guide.

  • Page 155: Attach Adjustable Letter Guide To Feeder / Sealer

    Troubleshooting 15.4 Attach adjustable letter guide to feeder / sealer On both sides, the adjustable letter guide Clips is provided with clips for locking the bar. The two slots in the front edge of the lug will hold the wire spring on the bar. Slots How to insert the letter guide: •...

  • Page 156: Error Codes (Sample)

    Switch the ultimail off and on again. If necessary: pull the power cord. Caution! The print system might not be in sealed position! Let the ultimail shut down correctly before you interrupt the power supply. Wait one minute. Switch the ultimail on again.
  • Page 157 Close cartridge flap. Terminate exchange procedure with CANCEL. E115 The letter transport is not inserted correctly in the ultimail. E129 Pull the letter transport to the right out of the ultimail and reinsert it (see page 151) .
  • Page 158 Close cartridge flap. Terminate exchange procedure with CANCEL. E126 There is a letter in the ultimail letter guide. Remove the letter. E132 Roller transport on the sealer / on the automatic feeder is not correctly E133 closed.
  • Page 159 E141 Jam during label metering. Remove jammed labels. If necessary: Pull the label dispenser to the top left out of the ultimail. Pull the letter transport to the right out of the ultimail. Reinsert label dispenser and letter transport. Insert the labels correctly (see page 37) .
  • Page 160 Operator Manual Error code Possible cause and remedy X004 Water tank is empty. Fill the water tank (see page 133) . Moistening sponge and brush are dried. Remove sponge and let it soak completely (see Chapter 14.9 on page 136) .

  • Page 161: Display, Print And Send Diagnostics List

    Troubleshooting 15.6 Display, print and send diagnostics list The diagnostics list of the ultimail lists the last 30 faults (date, time of day, error code, error description). • Call SET UP menu with key. SET UP • Select DISPLAY SYSTEM...
  • Page 162 Operator Manual...

  • Page 163: Moving The Ultimail To Another Location

    Make sure that no liquids or foreign objects penetrate the interior of the ultimail. If this happens, pull out the power plug immediately. Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again.
  • Page 164 Operator Manual Dismantling the ultimail metering system Preparations • Remove MASTER / USER card. • Switching off the metering system: Switch the power switch on the back of the postage meter to the position • Switch off all connected external equip- ment (PC, external rate calculation scale).
  • Page 165 Appendix – Moving the ultimail to another location On the postage meter: • Unplug the power cable. • Removing the phone cable from the postage meter: Press the spring on the plug and pull the plug out of the phone socket.
  • Page 166 Operator Manual Emptying water tank and water tray • Take water tank and water tray out of the feeder / sealer and empty. Proceed as shown on pages 136 and 137. Separate catch tray from postage meter • Pull off catch tray toward the right-hand side of the postage meter.
  • Page 167 Appendix – Moving the ultimail to another location • Taking off feeder: Remove the extension bracket. Slightly lift feeder to release it from the two locking clips on the postage meter. • Slide the bar for adjustable letter guide so that it is flush with the housing edge.
  • Page 168 Operator Manual Reinstalling the ultimail metering system • Install the ultimail metering system on a plane, stable surface. Attaching the feeder • Place manual positioner on the two locking clips on the postage meter housing. • Place feeder on the two locking clips on the postage meter housing.
  • Page 169 Appendix – Moving the ultimail to another location Attaching the catch tray • Push catch tray from the right-hand side against the postage meter. • Align catch tray in such a way to postage meter that catch tray and letter eject slot on postage meter are well contacting.
  • Page 170 On the postage meter: • Connect the power cable to the postage meter. The socket for the power connection is on the back of the ultimail postage meter. • Connect the phone cable to the postage meter phone socket. Make sure that spring is in correct position.
  • Page 171 Appendix – Moving the ultimail to another location Commissioning and function test • Fill water tank. Read Chapter 14.7 on page 133. • Switching on the ultimail metering sys- tem: Switch the power switch on the back of the postage meter to the posi- tion.

  • Page 172: Access Rights

    Operator Manual Access rights Status Without With With Mode: access card USER card MASTER Access card Functions card Assign budget for account Change logo name Change SMS-texts Create / block USER cards Create / delete accounts Display / print...
  • Page 173 Appendix – Access rights Status Without With With Mode: access card USER card MASTER Access card Functions card Reload print image data (type of mail en- dorsements/logos …) Reset account counter Seal envelopes without metering System settings not all not all View account data Zero imprint (Postage value “0.00”)

  • Page 174: Set Up Menu (Overview)

    Operator Manual SET UP menu (overview)

  • Page 175: Country Codes

    Appendix – Country codes Country codes Country Code Country Code Afghanistan Cambodia Albania Cameroon Algeria Canada Andorra Cape Verde Angola Cayman Islands Anguila Central African Republic Antihua Chad Argentina Chile Armenia China Aruba Colombia Ascension Comoros Australia Congo Republic Austria Congo, Democratic Republic Azerbaijan Corsica...
  • Page 176 Operator Manual Country Code Country Code Iraq Ireland Falkland Islands Israel Faroe Islands Italy Fiji Finland France Jamaica French Guiana Japan French Polinesia Jordan Gabon Kazakhstan Gambia Kenya Georgia Kiribati Germany Korea, Democratic People’s Ghana Republic (North) Gibraltar Korea, Republic of (South)
  • Page 177 Appendix – Country codes Country Code Country Code Maldives Poland Mali Portugal Malta Marocco Qatar Martinique Mauritania Mauritius Reunion Mexico Romania Moldova Russia Montenegio Rwanda Montserrat Mozambique Saint Christopher Saint Helena Namibia Saint Lucia Nauru Saint Pierre & Miquelon Nepal Saint Vincent &...
  • Page 178 Operator Manual Country Code Country Code Sweden Switzerland Yemen Syria Zambia Taiwan Zimbabwe Tajikistan Tanzania Thailand Togo Tonga Trinidad Tristan da Cunha Tunisia Turkey Turkmenistan Turks & Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates Uruguay Uzbekistan Vanuatu Vatican City...

  • Page 179: Glossary

    RRC – Remote Rate Change Online update of rate table for rate calculation. Data for new rate table are directly loaded to the ultimail via modem from the Remote rate table center. This service is currently not yet available in USA.
  • Page 180 Operator Manual TELESET remote value setting Postage meter accounting system of Francotyp- Postalia. The ultimail and the Teleset data center exchange value specifications via modem when loading postage which release the desired postage amount. Test print Imprint consisting of a series of different patterns.

  • Page 181: Technical Data

    (1028 x 400 x 273 mm) … and scale* 40.5 x 15.8 x 11.8 " (1028 x 400 x 299 mm) postage meter ultimail 65 / ultimail 95 Weight 19.6 lb. (8.9 kg) … with scale* and label dispenser* 21.2 lb. (9.6 kg) catch tray 0.9 lb.
  • Page 182 Print system ink jet print system (with 2 ink cartridges) printing range max. 6.1 x 0.95 " (155 x 24.6 mm) printing resolution 300 dpi x 300 dpi metering system ultimail 95 Noise emission < 65 dB(A) ≤ 62 dB(A) metering system ultimail 65 ≤...
  • Page 183 Appendix – Technical Data Mail piece specifications for metering Format min. 5.5" x 3.5" (140 mm x 90 mm) max. 14" x 10" (353 mm x 250 mm) Thickness postcards: max. 1/25 " (1 mm) letters: max. 1/4 " (6.35 mm) Material bleached, colored or recycling paper rough through glossy...
  • Page 184 Operator Manual Envelope specifications for sealing Flap position on the longitudinal side Flap height 1" to 3" (25 mm to 75 mm) Flap shape and size You cannot process rectangular, pointed or high flaps. The side cuts of the flap should be parallel and very close to the side fold edge.
  • Page 185 Appendix – Technical Data Operating and storage conditions ultimail metering system and ink cartridges Temperature 59°F to 95°F (+15°C to +35°C) only use in closed rooms do not expose to direct sunlight Rel. humidity 15% to 80% non-condensing Integrated postage scale...
  • Page 186 Operator Manual...

  • Page 187: Index

    Appendix – Index Index Access card 14 Back to higher menu level 2 MASTER 14 Batch mailing. See Stack processing plugging 14 Battery removing 14 change 143 USER 14 permissible type 181 Access card required Battery compartment 144, 196 OFF 30 Belt conveyor 195 switch ON/OFF 72 Booking report...
  • Page 188 Operator Manual Counter Error advert counter 99 general 145 item counter 98 in basic settings 148 pre-select 47 rate calculation 147 Country codes 175 scale 104 signal tones 96 Cover flap ink cartridges 196 when loading postage 148 water tank 194, 195...
  • Page 189 Appendix – Index Letter stack place 154 Imprint offset. See Print offset position 34 Incoming mail prepare 34 position 49 selecting material 153 stamp 48 Letter transport, run-on time 110 Incoming mail stamp function Letters end 45, 46, 49 large 19, 21 using 48 metering 31 InfoPrint 117...
  • Page 190 Operator Manual Memory 77 call 29 Not seal / non seal 21 delete 44, 80 display data contained 79 for postal rates (rate calculation) 44 memory ‘no. 1’ 78, 80 Offset of meter imprint 93 postage value with type of mail 77...
  • Page 191 Appendix – Index Sealer 11, 194 connect 196 Quick reference 7 connecting with postage meter 168 Quick select. See Memory separating from postage meter 167 Service 119, 197 SET UP menu 2, 174 Short code memory. See Memory Rate calculation 38 Signal tone 96 call 38 SMMC 119...
  • Page 192 Troubleshooting 145 See also Error Type of mail endorsement 22 automatic setting 106 delete 88 set 27 ultimail 65 / 95 10 USER card 14, 30, 180 block 70, 71 create 70 generate 70 Ventilation slots 195, 196 Water tank 194, 195...
  • Page 193 For your notes...
  • Page 194 Sealer * To open: Cover flap, with the water tank underneath press here Roller transport Safety sign Release key Letter guide face Seal / non seal Letter receiving switch tray Letter guide (adjustable) Bar with recessed grip (setting the lateral letter guide) Cover flap, with the water tank underneath Water tray...
  • Page 195 Feeder (automatic feeding with sealer)* Cover flap, with the To open: water tank underneath press here Roller transport Safety sign Letter guide face Markings for maximum stack height Release key Extension bracket Seal / non seal switch’ Bar with recessed grip Belt conveyor (setting the lateral letter guide) Letter guide (adjustable)
  • Page 196 Postage meter ultimail 65 / ultimail 95 Cartridge flap, with 2 ink cartridges underneath Weighing Display platform* Keyboard Label dispenser* Catch tray Safety sign Manual positioner Letter guide face Battery compartment (on the bottom) Card reader Letter receiving tray Ventilation slots...

  • Page 197: Service

    Service Every ultimail metering system is thoroughly checked before leaving the factory. Should any faults occur with your ultimail in spite of our extensive quality control, please contact Francotyp- Postalia help line. Our main office will be pleased to tell you the address of your local servicing dealer.

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