Diagnosing The Printer - Intermec EasyCoder 601 XP Service Manual

Chapter 17
17. Troubleshooting
17.1 Diagnosing the
Printer
140
To diagnose the printer for faults, take steps in the following order:
1. Use Intermec Shell to check printer's setup and functions.
Intermec Shell can be accessed regardless of any running
autoexec.bat files as described below.
2. Browse through the remainder of this chapter to find the
symptoms that apply to the faulty printer.
3. Refer to the Printer Technical Bulletins for updated information.
If a custom-made program is running in the printer, the keyboard,
display messages, sounds and other functions will be custom-
configured. Normally, such a program is started at power-on by
means of an autoexec.bat file.
The procedure of starting up Intermec Shell, regardless what
autoexec.bat files the printer's memory contains, will be called the
Test Mode. In fact, it is just a convenient way of accessing Intermec
Shell and – via Intermec Shell – also the Setup Mode.
Important! Any changes done in the Test Mode will remain after
leaving the Test Mode.
Entering Intermec Shell in the Test Mode
• Turn off the power.
• Lift the printhead.
• Press down any key on the printer's built-in keyboard, with the
exception of the <Shift> key, and keep pressing it.
• Turn on the power.
• The printer will start the initialization procedure.
• Release the key.
• The printer will start up Intermec Shell.
• Press <Enter> before the 5 sec. countdown is completed.
Inside Intermec Shell you have a variety of options, regardless of
any autoexec program, for example:
• Enter the Setup Mode to check or change the setup.
Before changing the setup, you should print out or write down
the values so you can restore them before returning the printer.
• Make a printout of the present setup values.
• Perform testfeed operations.
• Print test labels to check the printout quality.
• Reset all setup values to default.
Before resetting the setup, you should print out or write down the
values so you can restore them before returning the printer.
• Enter Intermec Fingerprint, e.g. to check what files the printer's
memory contains or to list files.
• Restart the printer and leave the Test Mode.
Refer to the Intermec Shell Overview in Appendix 1 or to the
Installation & Operation manual.
If the printer works normally in the Test Mode, it is likely that the
malfunction is either due to communication problems, abnormal
conditions at the site of operation, or a custom-made program.
Intermec EasyCoder 601 XP – Service Manual Ed. 3