Consultation Hold; Cos (Class Of Service) - Panasonic KX-NCP500 Feature Manual

→ Confirmation Tone—Tone 5 : Hold

3.1.22 Consultation Hold

Description
Consultation Hold is a condition that a party is in, when an extension is calling other parties in order to perform
Call Transfer, Conference, or Call Splitting. When the operation is completed or canceled, the consultation
hold is released.
In Consultation Hold, the original call is treated as if it is on hold, allowing the extension to call a third party all
on one line. In Call Hold, the party on hold and the third party are connected to the extension using separate
lines.
Feature Manual References
3.1.10 Call Splitting
3.1.11 Call Transfer
3.1.19 Conference

3.1.23 COS (Class of Service)

Description
Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is
possible to control the behavior and privileges of extension users (allowing or denying certain extensions
access to various features, extensions, and CO lines) depending on the duties appointed to them.
Many extensions can belong to the same COS by assigning each extension the same COS number, allowing
the same restrictions and privileges to apply to a group of extensions.
The following features are controlled on a COS basis:
a. ® 9.1.14 Internal Call Block
b. ® 6.1.6 FWD (Call Forwarding)
c. ® 4.1.10 DND (Do Not Disturb)—DND Override
d. ® 3.1.9 Call Pickup
e. ® 1.1.2 Account Code Entry
® 3.1.17 CO Line Access
f.
g. ® 5.1.3 Executive Busy Override
® 3.1.7 Call Monitor
h.
i. ® 12.1.3 OHCA (Off-hook Call Announcement)
® 20.1.4 Whisper OHCA
j.
k. ® 17.1.6 TRS (Toll Restriction)
l. ® 5.1.4 Extension Dial Lock
m. ® 20.1.1 Walking COS
n. ® 3.1.18 CO Line Call Limitation
o. ® 3.1.11 Call Transfer
p. ® 4.1.11 Door Open
q. ® 4.1.8 DISA (Direct Inward System Access)
r. ® 20.1.5 Wireless XDP Parallel Mode
s. ® 16.1.4 SMDR (Station Message Detail Recording)—SMDR for Outgoing CO Line Calls
t. ® 17.1.5 Time Service—Time Service Switching
® 11.1.1 Manager Features
u.
v. ® 13.1.32 PT Programming
Document Version 2013-05
3.1.23 COS (Class of Service)
Feature Manual 71