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User Manual

Pure IP-PBX
KX-NCP500/KX-NCP1000
Model No.
KX-TDE100/KX-TDE200/KX-TDE600
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 4.1000 or later
KX-TDE100/KX-TDE200: PMMPR Software File Version 4.1000 or later
KX-TDE600: PGMPR Software File Version 4.1000 or later

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   Summary of Contents for Panasonic KX-NCP500

  • Page 1: User Manual

    Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-NCP500/KX-NCP1000: PBMPR Software File Version 4.1000 or later KX-TDE100/KX-TDE200: PMMPR Software File Version 4.1000 or later...

  • Page 2: Feature Highlights

    IP Communication Easy Operation This PBX supports IP communication using If you are using a certain Panasonic telephone a variety of IP telephones, such as the KX-NT300 that is equipped with a Navigator Key/Jog Dial series with Self Labelling and/or Bluetooth...

  • Page 3

    PT ® Proprietary Telephone SIP Extension ® Session Initiation Protocol Extension SLT ® Single Line Telephone • The suffix of each model number (e.g., KX-NCP500NE) is omitted. • The illustrations of the PBX are based on the KX-NCP500. User Manual...

  • Page 4

    • Some optional hardware, software, and features are not available in some countries/areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.

  • Page 5

    Feature Highlights A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only available when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded to their latest versions. Refer to "1.15.1 Operation List". For more details, consult your dealer. A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through KX-HGT100 programming.

  • Page 6: Safety Notices

    The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by ® Panasonic Corporation is under licence. • All other trademarks identified herein are the property of their respective owners. User Manual...

  • Page 7: Important Safety Instructions

    Important Safety Instructions Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

  • Page 8: Important Information

    Unplug the unit(s) from the AC outlet if the system emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised Panasonic Factory Service Centre. •...

  • Page 9

    Important Information [For KX-NCP Series PBX Users Only] • Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX. [For KX-TDE Series PBX Users Only] • Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. CAUTION SAFETY REQUIREMENTS For All Telephone Equipment...

  • Page 10

    Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre. Notes...

  • Page 11

    Attention Attention • When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. • For users of PC Phone (Free Licence Version) shipped with KX-DT301/KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation.

  • Page 12

    Attention that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. • APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE"...

  • Page 13: Table Of Contents

    Table of Contents Table of Contents 1 Operation ....................17 Before Operating the Telephones .................18 1.1.1 Before Operating the Telephones ..................18 Making Calls ........................31 1.2.1 Basic Calling ........................31 1.2.2 Easy Dialling ........................36 1.2.3 Redial ..........................40 1.2.4 When the Dialled Line is Busy or There is No Answer ...........41 1.2.5 Accessing the ISDN Service (ISDN Service Access) .............49 1.2.6...

  • Page 14

    Table of Contents 1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) ............138 1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) ...................139 1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) ..........................140 1.8.8 Turning on the Background Music (BGM) ..............141...

  • Page 15: User Manual

    Feature Number Table ....................244 What is This Tone? .......................256 4.3.1 What is This Tone? ......................256 Revision History ......................260 4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx .......260 4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx .......261 4.4.3 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .........262 4.4.4 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx .........263...

  • Page 16

    Table of Contents User Manual...

  • Page 17: Operation

    Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...

  • Page 18: Before Operating The Telephones

    Single Line Telephone (SLT) (e.g., rotary pulse telephone) Which features are available depend on the type of telephone being used. If you are using a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can REDIAL follow the operation with the button or display messages for easy programming.

  • Page 19

    Tone?" (Appendix). Display In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings.

  • Page 20

    1.1.1 Before Operating the Telephones Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used. Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a Seize an outside line (One of single line telephone.

  • Page 21: Flexible Buttons

    When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple.

  • Page 22

    1.1.1 Before Operating the Telephones AUTO DIAL/STORE: PAUSE: PAUSE Used for System/Personal Used to insert a pause when storing a Speed Dialling or storing telephone number. This button also programme changes. functions as the PROGRAM button when there is no PROGRAM button on your telephone.

  • Page 23: Soft Buttons

    1.1.1 Before Operating the Telephones INTERCOM: Soft Buttons: Used to make or receive Used to select the item displayed on intercom calls. the bottom of the display. INTERCOM INT’ MONITOR: AUTO ANS (Auto Answer)/ MONITOR MUTE: Used for hands-free dialling. You can monitor the party’s Used to receive an incoming call in voice in hands-free mode.

  • Page 24

    1.1.1 Before Operating the Telephones TRANSFER: HOLD: Used to transfer a call to Used to place a call on hold. another party. TRANSFER HOLD FLASH/RECALL: CONF (Conference): Used to disconnect the current Used to establish a multiple party call and make another call conversation.

  • Page 25

    1.1.1 Before Operating the Telephones VOICE CALL/MUTE: Call Forwarding (FWD)/Do Not VOICE CALL Disturb (DND): Used to monitor an intercom call MUTE automatically, but it cannot be Used to perform Call Forwarding used for hands-free (FWD) or Do Not Disturb (DND). conversations.

  • Page 26

    1.1.1 Before Operating the Telephones RELEASE: Navigator Key/Jog Dial/Volume RELEASE Key: Used to disconnect the line. Used to adjust the volume and the display contrast or select desired items. Programmable Feature MODE: (PF): MODE Used to shift the display to access (PF) various features.

  • Page 27

    1.1.1 Before Operating the Telephones Customised Buttons If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons". Button Feature Used to access an idle outside line for making outside calls.

  • Page 28

    1.1.1 Before Operating the Telephones Button Feature Call Log for ICD Group Used to have a Call Log button for incoming call distribution group. Log-in/Log-out Used to switch between the log-in and log-out mode. Log-in/Log-out of a specified Used to have a Log-in/Log-out button for another incoming call distribution group group.

  • Page 29

    1.1.1 Before Operating the Telephones Button Feature Used to switch the room status of extensions between Ready and Not Cleaned-up Ready. Primary Directory Number Used to make and receive both outside and intercom calls. (PDN) Secondary Directory Number Used to show the current status of another extension, call the extension, (SDN) and pick up or transfer calls to it.

  • Page 30: Connection Example

    1.1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Private ITSP IP Network Network Telephone Company Remote PC Router (e.g., ADSL Modem) IP-PT IP Softphone, CA Client PC Fax Machine SIP Extension DSS Console Printer Wireless Phone IP-CS DSS Console...

  • Page 31: Making Calls

    1.2.1 Basic Calling 1.2 Making Calls 1.2.1 Basic Calling – Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT/SLT/PS/SIP Extn.

  • Page 32

    1.2.1 Basic Calling To call an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. Enter 9 or 0. Off-hook. • The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.

  • Page 33

    1.2.1 Basic Calling To select the specified outside line PT and PT/PS outside (S-CO) phone no. Press S-CO. Talk. Off-hook. Dial outside phone number. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle.

  • Page 34

    1.2.1 Basic Calling • * Which type of telephone number must be entered depends on the settings of your PBX. To call with one touch PT and SLT PT/PS (NDSS) Off-hook. Press NDSS. Talk. • To start monitoring another PBX extension after customising an NDSS button, go off-hook, press the NDSS button, and go on-hook.

  • Page 35

    1.2.1 Basic Calling • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9". •...

  • Page 36: Easy Dialling

    1.2.2 Easy Dialling 1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) –...

  • Page 37

    1.2.2 Easy Dialling To dial PT/SLT/SIP Extn. AUTO DIAL personal speed STORE dialling no. Off-hook. Press AUTO DIAL Enter Dial personal speed or enter dialling number (2 digits). • To call using a directory, refer to "1.13.2 Using the Directories". Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using speed dialling numbers stored in the PBX.

  • Page 38

    1.2.2 Easy Dialling To a Preset Number by Going Off-hook (Hot Line) You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialling. To store a phone number PT/SLT/PS desired phone no.

  • Page 39

    1.2.2 Easy Dialling Using a Preprogrammed Number (Quick Dialling) You can make a call simply by pressing the preprogrammed number for quick dialling. PT/SLT/PS/SIP Extn. PT and SLT quick dialling no. Dial quick dialling Off-hook. number (max. 8 digits). • This is a useful feature for hotels.

  • Page 40: Redial

    1.2.3 Redial 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS/SIP Extn. REDIAL Press REDIAL or enter #. Off-hook.

  • Page 41: When The Dialled Line Is Busy Or There Is No Answer

    1.2.4 When the Dialled Line is Busy or There is No Answer 1.2.4 When the Dialled Line is Busy or There is No Answer – Reserving a Busy Line (Automatic Callback Busy) – Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) –...

  • Page 42

    1.2.4 When the Dialled Line is Busy or There is No Answer To answer the callback ringing from an idle outside line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. Dial outside phone Talk. number. • If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS C.Tone...

  • Page 43

    1.2.4 When the Dialled Line is Busy or There is No Answer To answer while hearing a callback ringing PT/SLT/PS Off-hook. To cancel (CCBS Cancel) PT/SLT/PS C.Tone Off-hook. Enter On-hook. • If you do not answer within a specified time period, this feature will be cancelled. •...

  • Page 44

    1.2.4 When the Dialled Line is Busy or There is No Answer Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For an extension leaving a message waiting indication When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.

  • Page 45

    1.2.4 When the Dialled Line is Busy or There is No Answer For an extension receiving a message waiting indication To check the left message and call back PT/PS While on-hook MESSAGE Off-hook. Talk. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS/KX-HGT100 MESSAGE...

  • Page 46

    1.2.4 When the Dialled Line is Busy or There is No Answer Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Message button or Message for Another Extension button. Joining an Existing Call (Executive Busy Override) The preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation.

  • Page 47

    1.2.4 When the Dialled Line is Busy or There is No Answer • To join another conversation, you must have Executive Busy Override enabled at your extension through COS programming. • It is possible for an originating extension to leave a three-party conversation with an outside party and let the two other parties talk by simply going on-hook.

  • Page 48

    1.2.4 When the Dialled Line is Busy or There is No Answer Monitoring Another Extension (Call Monitor) The preprogrammed extension can monitor another extension. To monitor PT/SLT/PS (DSS) (PDN) Monitoring starts B.Tone C.Tone (SDN) Off-hook. Enter 5. extension no. Press red DSS, PDN, or SDN, or dial extension number.

  • Page 49: Accessing The Isdn Service (isdn Service Access)

    1.2.5 Accessing the ISDN Service (ISDN Service Access) 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN. To access PT/PS (If all required digits are stored.) (ISDN Service) outside line (Requires to dial service code (ISDN Service) (ISDN Service)

  • Page 50: Alternating The Calling Method (alternate Calling-ring/voice)

    1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. Ring On the other hand, any extension can set the alerting Hello method, either ring or voice, when receiving an intercom call.

  • Page 51: Calling Without Restrictions

    1.2.7 Calling without Restrictions 1.2.7 Calling without Restrictions – Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set.

  • Page 52: To Access Another Party Directly From Outside (direct Inward System Access [disa])

    1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension.

  • Page 53

    1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA outside phone no. phone no. R.B.Tone & DISA message Off-hook. Dial DISA Dial outside phone phone number.

  • Page 54

    1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) CAUTION There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).

  • Page 55: Setting Your Telephone From Another Extension Or Through Disa (remote Setting)

    1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) •...

  • Page 56: Receiving Calls

    1.3.1 Answering Calls 1.3 Receiving Calls 1.3.1 Answering Calls PT/SLT/PS/SIP Extn. Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly. ·...

  • Page 57: Answering Hands-free (hands-free Answerback)

    1.3.2 Answering Hands-free (Hands-free Answerback) 1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.

  • Page 58: Answering A Call Ringing At Another Telephone (call Pickup)

    1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) – Answering a Call from Another Telephone (Call Pickup) – Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.

  • Page 59: Answering A Call Via An External Speaker (trunk Answer From Any Station [tafas])

    1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension.

  • Page 60: Using The Answer/release Button

    1.3.5 Using the ANSWER/RELEASE Button 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.

  • Page 61

    1.3.5 Using the ANSWER/RELEASE Button To transfer an outside call to an extension with a one-touch operation During a conversation The called RELEASE (DSS) party answers. Press DSS. Press RELEASE. The other party is placed on hold and the destination extension is called immediately. To end a conversation During a conversation RELEASE...

  • Page 62: Identifying Malicious Calling Parties (malicious Call Identification [mcid])

    1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on.

  • Page 63: During A Conversation

    1.4.1 Transferring a Call (Call Transfer) 1.4 During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) •...

  • Page 64

    1.4.1 Transferring a Call (Call Transfer) During a conversation extension no. C.Tone Press Recall/ Dial Talk. On-hook. hookswitch. extension number. This step can be omitted. SIP Extn. During a conversation HOLD extension no. Dial Talk. On-hook. extension number. Press HOLD, or TRANSFER This step can be omitted for KX-HGT100.

  • Page 65

    1.4.1 Transferring a Call (Call Transfer) • System programming is required to use the One-touch Transfer feature during a conversation with an extension. Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation outside...

  • Page 66

    1.4.1 Transferring a Call (Call Transfer) • * Instead of going on-hook, if you press the HOLD button or TRANSFER button (KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected. •...

  • Page 67

    1.4.1 Transferring a Call (Call Transfer) During a conversation phone no. C.Tone Press Recall/ Enter Dial phone number. Talk. On-hook. hookswitch. This step can be omitted. • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. • Even if you go on-hook while transferring a call, it is transferred. •...

  • Page 68: Holding A Call

    1.4.2 Holding a Call 1.4.2 Holding a Call – Holding – Holding in a System Parking Zone (Call Park) • For users of SIP Extensions: The holding operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.

  • Page 69

    1.4.2 Holding a Call To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) INTERCOM A confirmation tone is heard. Off-hook. Talk. Press flashing CO or INTERCOM, or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) A confirmation...

  • Page 70

    1.4.2 Holding a Call • The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension’s held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension’s held call •...

  • Page 71

    1.4.2 Holding a Call PT/PS During a conversation parking zone no. Specified TRANSFER C.Tone Auto On-hook. Enter Enter a specified parking Press TRANSFER. zone number (2 digits) or press to park at an idle parking zone automatically. If you hear a busy tone, enter another parking zone number or press again.

  • Page 72

    1.4.2 Holding a Call • If a call is parked automatically, confirm the parking zone number on the display. • If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

  • Page 73: Talking To Two Parties Alternately (call Splitting)

    1.4.3 Talking to Two Parties Alternately (Call Splitting) 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS)

  • Page 74

    1.4.3 Talking to Two Parties Alternately (Call Splitting) During a conversation extension no. C.Tone Talk to the On-hook. Press Recall/ Dial the other party's Press Recall/ hookswitch. extension number. hookswitch. other party. User Manual...

  • Page 75: Answering Call Waiting

    1.4.4 Answering Call Waiting 1.4.4 Answering Call Waiting – Answering Call Waiting in the PBX – Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting.

  • Page 76

    1.4.4 Answering Call Waiting While hearing a tone C.Tone Press Recall/hookswitch. Talk to the Enter new party. After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS (CO) During a conversation...

  • Page 77

    1.4.4 Answering Call Waiting 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO)

  • Page 78

    1.4.4 Answering Call Waiting During a conversation C.Tone Talk to the Press Recall/ Enter hookswitch. original party. C.Tone Talk to the On-hook. Off-hook. Enter new party. • Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.

  • Page 79

    1.4.4 Answering Call Waiting Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone and the caller’s information. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone FLASH/ TRANSFER...

  • Page 80: Multiple Party Conversation

    1.4.5 Multiple Party Conversation 1.4.5 Multiple Party Conversation – Adding Other Parties during a Conversation (Conference) – Leaving a Conference (Unattended Conference) – Leaving a Conference (Leaving Three-party Conference) – Letting a Third Party Join Your Call (Privacy Release) – Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY] —by ISDN) Adding Other Parties during a Conversation (Conference)

  • Page 81

    1.4.5 Multiple Party Conversation During a conversation desired phone no. C.Tone Press Recall/ Dial desired Talk to the Press Recall/ Enter 3. hookswitch. phone number. hookswitch. new party. Seize outside line before dialling outside phone number. Talk with multiple parties. To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS...

  • Page 82

    1.4.5 Multiple Party Conversation To add four or more parties to a conference PT/PS During a conversation To continue desired CONF CONF phone no. C.Tone Press CONF. Dial desired Talk. Press CONF. Talk. phone number. Seize outside line before dialling outside phone number. To add another party on hold to a conference PT/PS During a 3- to 7-party conference...

  • Page 83

    1.4.5 Multiple Party Conversation During a conversation Press Recall/hookswitch. To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) (ICD Group) FLASH/ TRANSFER RECALL (PDN) Press TRANSFER once Press FLASH/RECALL.* Talk. (SDN) or twice to establish a conversation with the...

  • Page 84

    1.4.5 Multiple Party Conversation Leaving a Conference (Unattended Conference) The person who originated a conference can leave the conference, and allow the other parties to continue the conversation. To leave a conference PT/PS During 3- to 7-party conference CONF Press CONF. On-hook.

  • Page 85

    1.4.5 Multiple Party Conversation Leaving a Conference (Leaving Three-party Conference) The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation. To leave a conference involving at least one other extension PT/SLT/PS During a three-party conference On-hook.

  • Page 86

    1.4.5 Multiple Party Conversation Letting a Third Party Join Your Call (Privacy Release) You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk.

  • Page 87

    1.4.5 Multiple Party Conversation PT/PS During a conversation desired TRANSFER TRANSFER phone no. C.Tone Enter Talk to the Press TRANSFER. Dial desired Press TRANSFER. phone number. new party. Seize outside line before dialling outside phone number. C.Tone Enter 3. Talk with multiple parties. During a conversation desired phone no.

  • Page 88

    1.4.5 Multiple Party Conversation To complete a conversation PT/SLT/PS During a conversation On-hook. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button. User Manual...

  • Page 89: Mute

    1.4.6 Mute 1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel During a conversation AUTO ANS MUTE VOICE CALL...

  • Page 90: Letting Other People Listen To The Conversation (off-hook Monitor)

    1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) 1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset. To set/cancel During a conversation using the handset SP-PHONE...

  • Page 91: Using The Headset (headset Operation)

    1.4.8 Using the Headset (Headset Operation) 1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection.

  • Page 92

    1.4.8 Using the Headset (Headset Operation) • For KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone users: • With KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset. • Operating Distance Please keep the telephones with connected Bluetooth Modules, 3 m or more apart from each other.

  • Page 93: Using A Pdn/sdn Button

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 1.5 Using a PDN/SDN Button 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.

  • Page 94

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Flashing red The PDN extension is receiving an incoming The corresponding PDN extension is rapidly call to an incoming call distribution (ICD) receiving an incoming call. group.

  • Page 95

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Call Hold and Call Hold Retrieve You can put calls answered with a PDN or SDN button on hold normally (®1.4.2 Holding a Call). You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type.

  • Page 96

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button. To transfer a call to a PDN extension PT/PS During a conversation (SDN)

  • Page 97: Before Leaving Your Desk

    1.6.1 Forwarding Calls 1.6 Before Leaving Your Desk 1.6.1 Forwarding Calls – Forwarding Your Calls (Call Forwarding [FWD]) – FWD/DND Settings Using Fixed FWD/DND Button – Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination.

  • Page 98

    1.6.1 Forwarding Calls To set/cancel PT/SLT/PS/SIP Extn. Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as Enter required you desire. number. For "Cancel", go on-hook directly after entering 0. destination extension no.

  • Page 99

    1.6.1 Forwarding Calls To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS/SIP Extn. time C.Tone Enter 713. Enter time On-hook. Off-hook. (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn.

  • Page 100

    1.6.1 Forwarding Calls • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Red on: FWD mode Flashing red slowly: DND mode • The Group FWD button light shows the current status as follows: Off: No set Red on: FWD mode •...

  • Page 101

    1.6.1 Forwarding Calls FWD/DND Settings Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) Group, to ring together with other ICD Group members for calls to the group.

  • Page 102

    1.6.1 Forwarding Calls • When you switch the FWD/DND status, any FWD destination that was set previously is not cleared. To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls AUTO DIAL FWD/DND STORE Intercom Calls Press the fixed...

  • Page 103

    1.6.1 Forwarding Calls • * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as "15" or "015". To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD Group While on-hook (when in FWD/DND Setting Mode) Virtual PS 1...

  • Page 104

    1.6.1 Forwarding Calls Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. – Unconditional (Call Forwarding Unconditional [CFU]) –...

  • Page 105: Using Voice Messaging (built-in Simplified Voice Message [svm])

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) 1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Your PBX can provide you with answering machine service. Your extension is assigned a message box, into which callers can leave voice messages for you. After callers reach your message box, they will hear your personal greeting message.

  • Page 106

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Recording a Normal Greeting Message To record PT/SLT/PS/KX-HGT100 C.Tone Off-hook. Enter Enter 1. Record message. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." AUTO DIAL A confirmation Clear...

  • Page 107

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) To clear PT/SLT/PS/KX-HGT100 C.Tone Off-hook. On-hook. Enter Enter 0. Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night).

  • Page 108

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) To play back PT/SLT/PS/KX-HGT100 Night Lunch C.Tone Break Enter 2. Off-hook. Enter Enter 8. Enter the desired time mode. A confirmation Clear tone is heard. The greeting message is played back. Rerecord On-hook.

  • Page 109

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS/KX-HGT100 Both Calls...

  • Page 110

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible to leave a voice message directly in the message box of a desired extension by following the steps below: To leave a voice message directly to another extension’s message box PT/SLT/PS/KX-HGT100...

  • Page 111

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook...

  • Page 112

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Operation No. Operations To play back the voice message from the beginning To go to the next voice message To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.) To call back the caller who left the voice message To go back to the previous voice message To leave a voice message directly in the message box of another extension...

  • Page 113

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number your extension PIN extension no. extension no. C.Tone & D.Tone Off-hook. Enter Dial your Enter extension PIN extension number.

  • Page 114

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through an outside line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting...

  • Page 115

    1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number desired extension no.

  • Page 116: Showing A Message On The Caller's Telephone Display (absent Message)

    1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

  • Page 117

    1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or • The preprogrammed messages can be changed through system programming. •...

  • Page 118: Preventing Other People From Using Your Telephone (extension Dial Lock)

    1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) 1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) You can lock your extension so that other users cannot make unauthorised outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS/SIP Extn.

  • Page 119

    1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) • After you make an outside call, Extension Dial Lock is automatically activated again. User Manual...

  • Page 120: Making/answering An Announcement

    1.7.1 Paging 1.7 Making/Answering an Announcement 1.7.1 Paging – Group Paging – Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS paging group Wait for an...

  • Page 121

    1.7.1 Paging • After you go on-hook, the caller can talk to the person who answers the page. User Manual...

  • Page 122: Answering/denying A Paging Announcement

    1.7.2 Answering/Denying a Paging Announcement 1.7.2 Answering/Denying a Paging Announcement To answer C.Tone Talk. Off-hook. Enter To allow/deny a paging announcement (Paging Deny) Deny C.Tone Allow Off-hook. Enter 721. Enter 1 or 0. On-hook. • The following are extensions that cannot receive a paging announcement: –...

  • Page 123: Making A Conference Group Call

    1.7.3 Making a Conference Group Call 1.7.3 Making a Conference Group Call You can call multiple parties, assigned as members of a group (conference group), and establish a multiple party conversation with the called parties. You can make a conference group call to both extensions and outside lines (including analogue lines).

  • Page 124

    1.7.3 Making a Conference Group Call • * If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code. • Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress.

  • Page 125

    1.7.3 Making a Conference Group Call To make/answer a conference group call (for both extension and outside line) PT/SLT/PS Caller conference entry code group no. Off-hook. Enter Dial conference Enter entry code group number (max. 8 digits). (1 digit). Wait for an answer.

  • Page 126

    1.7.3 Making a Conference Group Call To make a conversation with a party in the group’s preassigned order PT/PS During an announcement CONF Press CONF. To end a conversation with a specific party PT/PS During a conversation To end a conversation with a specific party (DSS) Press DSS.

  • Page 127: Push-to-talk For Ps Users

    1.7.3 Making a Conference Group Call For a called extension To send a notification tone to the caller and join a conversation PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. Wait for reply. Talk. Press Recall/ hookswitch.

  • Page 128

    1.7.3 Making a Conference Group Call For security reasons, you can set a specific entry code for the conference group call. To join the conversation, extensions/outside telephones have to enter the same entry code. Therefore, you have to inform the parties to be added to the conversation of the entry code in advance.

  • Page 129: Starting A Conference Group Call Using Hands-free Answerback

    1.7.3 Making a Conference Group Call For an extension joining the conversation To join a conversation with an entry code PT/SLT/PS/SIP Extn. conference entry code group no. Enter Dial conference Off-hook. Enter entry code Enter #. group number (1 digit). (max.

  • Page 130: Setting The Telephone According To Your Needs

    1.8.1 Setting the Alarm (Timed Reminder) 1.8 Setting the Telephone According to Your Needs 1.8.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time.

  • Page 131

    1.8.1 Setting the Alarm (Timed Reminder) To confirm TRANSFER Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops. •...

  • Page 132: Refusing Incoming Calls (do Not Disturb [dnd])

    1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) 1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) – Do Not Disturb (DND) – Switching FWD/DND Status Using Fixed FWD/DND Button Do Not Disturb (DND) You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy.

  • Page 133

    1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) • If your extension has set this feature, a calling extension will hear DND tone. • If this feature is set, the Call Forwarding (FWD) feature does not work. • Specified extensions can override this feature and call DND extensions (DND Override). •...

  • Page 134

    1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) Switching FWD/DND Status Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/intercom calls without clearing any FWD destination that was set previously. To switch the FWD/DND status for outside calls While on-hook (when in FWD/DND Setting Mode) FWD/DND FWD/DND...

  • Page 135

    1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) • * This step can be omitted. User Manual...

  • Page 136: Receiving Call Waiting (call Waiting/off-hook Call Announcement [ohca]/whisper Ohca)

    1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) 1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT.

  • Page 137: Displaying Your Telephone Number On The Called Party And Caller's Telephone (calling/connected Line Identification Presentation [clip/colp])

    1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) 1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party. COLP: When receiving an outside call, you can present your preprogrammed telephone number to the calling party.

  • Page 138: Preventing Your Telephone Number Being Displayed On The Caller's Telephone (connected Line Identification Restriction [colr])

    1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) 1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn.

  • Page 139: Preventing Your Number Being Displayed On The Called Party's Telephone (calling Line Identification Restriction [clir])

    1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) 1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn.

  • Page 140: Preventing Other People From Joining Your Conversation (executive Busy Override Deny)

    1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) 1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) PT/SLT/PS Prevent C.Tone Allow Off-hook. On-hook. Enter 733. Enter 1 to prevent or 0 to allow. •...

  • Page 141: Turning On The Background Music (bgm)

    1.8.8 Turning on the Background Music (BGM) 1.8.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.

  • Page 142: Protecting Your Line Against Notification Tones (data Line Security)

    1.8.9 Protecting Your Line against Notification Tones (Data Line Security) 1.8.9 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a PC or fax machine connected to ensure secure data transmission.

  • Page 143: Checking The Time Service Status

    1.8.10 Checking the Time Service Status 1.8.10 Checking the Time Service Status You can check the current status of the Time Service on the display. While on-hook TRANSFER (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode...

  • Page 144: Setting The Parallelled Telephone To Ring (parallelled Telephone)

    1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) 1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) In the case where a single line telephone is connected in parallel to your digital proprietary telephone, you can choose whether the parallelled single line telephone will ring to an incoming call or not.

  • Page 145: Using Your Ps In Parallel With A Wired Telephone (wireless Xdp Parallel Mode)

    1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) 1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS.

  • Page 146: Clearing Features Set At Your Extension (extension Feature Clear)

    1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) 1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear. Features Default Setting Hot Line...

  • Page 147: Utilising The Call Centre

    1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) 1.9 Utilising the Call Centre 1.9.1 Leaving an Incoming Call Distribution Group (Log-in/ Log-out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension.

  • Page 148

    1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group Specified extension no. (Log-in/Log-out) Enter ICD Group extension number Press Log-in/Log-out. PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group. To enter/leave Not Ready mode PT/SLT/PS /SIP Extn.

  • Page 149

    1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...

  • Page 150: Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (incoming Call Distribution Group Monitor)

    1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) 1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) – Monitoring the Status of Waiting Calls –...

  • Page 151

    1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To monitor ICD Group: Incoming Call Distribution Group Display PT ICD Group extension no. C.Tone Off-hook. On-hook. Enter 739. Enter ICD Group extension number.

  • Page 152

    1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS. • The DSS button light shows the current status as follows: Off: The extension is not in the group.

  • Page 153: Forwarding A Waiting Call (manual Queue Redirection)

    1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) 1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.

  • Page 154: Using User-supplied Equipment

    1.10.1 If a Doorphone/Door Opener is Connected 1.10 Using User-supplied Equipment 1.10.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. –...

  • Page 155

    1.10.1 If a Doorphone/Door Opener is Connected Opening a Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS doorphone no. C.Tone Enter doorphone Enter On-hook. Off-hook. number (2 digits). From any extension while talking to the doorphone PT/SLT/PS C.Tone Enter 5.

  • Page 156: If An External Relay Is Connected

    1.10.2 If an External Relay is Connected 1.10.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS relay no. C.Tone Off-hook. Enter Enter relay number On-hook.

  • Page 157: If An External Sensor Is Connected

    1.10.3 If an External Sensor is Connected 1.10.3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS D.Tone Off-hook. On-hook.

  • Page 158: If A Host Pbx Is Connected

    1.10.4 If a Host PBX is Connected 1.10.4 If a Host PBX is Connected – Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.

  • Page 159: If A Voice Processing System Is Connected

    You or an outside party can access the Voice Processing System from a telephone. – Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVP/KX-TVS series) using digital integration, the following features are also available: –...

  • Page 160

    1.10.5 If a Voice Processing System is Connected To forward your calls to your mailbox PT/SLT/PS Both Calls Cancel All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as you desire. Enter required number. For "Cancel", For "Cancel", go on-hook go on-hook directly.

  • Page 161

    1.10.5 If a Voice Processing System is Connected To transfer your own call to the called extension’s mailbox PT and SLT PT/PS extension no. R.B.Tone (Voice Mail Transfer) B.Tone (DSS) DND Tone Off-hook. Dial extension number Press Voice Mail or press DSS. Transfer.

  • Page 162: Before Operating

    1.10.5 If a Voice Processing System is Connected Screening Calls (Live Call Screening [LCS]) While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode).

  • Page 163

    1.10.5 If a Voice Processing System is Connected Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR SP-PHONE (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook.

  • Page 164

    1.10.5 If a Voice Processing System is Connected Recording a Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording,...

  • Page 165

    1.10.5 If a Voice Processing System is Connected • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.

  • Page 166: Administrative Features

    1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 1.11 Administrative Features 1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension.

  • Page 167

    1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.1 Extension Control".) • After check-in, all billing data previously charged to the extension will be cleared automatically.

  • Page 168

    1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To record/edit room charges and check out a room with/without printing an invoice Display PT While on-hook ENTER extension no. minibar charge (Check-out) (DSS) Press Check-out. Dial extension number and then press Enter minibar charge.

  • Page 169

    1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) • After check-out, Remote Extension Dial Lock is activated, and outside calls from the room extension are restricted. (Refer to "2.1.1 Extension Control".) • After check-out, wake-up call and Call Log information for the room extension are cleared automatically.

  • Page 170

    1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves.

  • Page 171

    1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To confirm Display PT extension no. (DSS) Off-hook. Enter Enter 2. Dial extension number or press desired DSS. The display shows Timed Reminder information. C.Tone On-hook. • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.8.1 Setting the Alarm (Timed Reminder)".) The most recent setting will be valid no matter which extension made the setting.

  • Page 172

    1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Cleaned-up button. User Manual...

  • Page 173: Recording Information Using Preprogrammed Messages (printing Message)

    1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) 1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a time card by selecting preprogrammed "sign in"...

  • Page 174: Exchanging The Settings Between Extensions

    1.12.1 Walking Extension 1.12 Exchanging the Settings between Extensions 1.12.1 Walking Extension You can exchange the settings set at another extension with your own settings. This allows you to use your own settings, including your extension number, on another person’s extension. Settings such as extension number and One-touch Dialling memory are available at the new extension.

  • Page 175: Enhanced Walking Extension

    1.12.2 Enhanced Walking Extension 1.12.2 Enhanced Walking Extension In addition to exchanging the settings between extensions (Walking Extension), you can change the status of your extension to "Service-in" or "Service-out" (Enhanced Walking Extension). Service-in: An extension is in use (normal status). Service-out: Extension Dial Lock (®...

  • Page 176

    1.12.2 Enhanced Walking Extension <Example (b)> When two users share one telephone User A Extn. No. 101 Extn. No. 101 Extn. No. 101 Service-out Service-in Service-out Service-out Extension Service-in Service-out Service-in Status User B Extn. No. 102 Extn. No. 102 Extn.

  • Page 177: Using A Display Proprietary Telephone

    1.13.1 Using the Call Log 1.13 Using a Display Proprietary Telephone 1.13.1 Using the Call Log This is available for display proprietary telephones and portable stations. – Calling with the Incoming Call Log – Calling with the Outgoing Call Log Calling with the Incoming Call Log When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log.

  • Page 178

    1.13.1 Using the Call Log To clear the log information Display PT While confirming the log information (Call Log) TRANSFER Press TRANSFER. Press Call Log, or Up or Down until desired party appears. To call Display PT While confirming the log information (Call Log) Off-hook.

  • Page 179

    1.13.1 Using the Call Log Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Call Log button or Call Log for ICD Group button. Calling with the Outgoing Call Log You can redial using the outgoing call log. To call KX-NT300/KX-DT300/KX-T7600 While on-hook...

  • Page 180: Using The Directories

    1.13.2 Using the Directories 1.13.2 Using the Directories You can call using the directories (Personal Speed Dialling Directory, System Speed Dialling Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replaced with the caller’s information. –...

  • Page 181: Storing Names And Numbers

    1.13.2 Using the Directories Storing Names and Numbers To store a Personal Speed Dialling Directory item Display PT While on-hook PROGRAM name phone no. AUTO DIAL AUTO DIAL PAUSE STORE STORE Press PROGRAM Enter phone number Press ENTER Enter name Press ENTER or PAUSE.

  • Page 182: Entering Characters

    1.13.2 Using the Directories Entering Characters You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed. Table 1 (Standard mode) User Manual...

  • Page 183

    1.13.2 Using the Directories Table 1 (Standard mode for RU model) User Manual...

  • Page 184

    1.13.2 Using the Directories Table 2 (Option mode) User Manual...

  • Page 185

    1.13.2 Using the Directories Table 2 (Option mode for CE model) User Manual...

  • Page 186

    1.13.2 Using the Directories Table 2 (Option mode for GR model) User Manual...

  • Page 187

    1.13.2 Using the Directories Table 2 (Option mode for RU model) User Manual...

  • Page 188: Accessing System Features (system Feature Access)

    1.13.3 Accessing System Features (System Feature Access) 1.13.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature KX-NT300/KX-DT300/KX-T7600 While on-hook Press Right Press ENTER. Press Up or Down four times.

  • Page 189: Using An Ip Proprietary Telephone

    1.14.1 Self Labelling (KX-NT366 only) 1.14 Using an IP Proprietary Telephone 1.14.1 Self Labelling (KX-NT366 only) The KX-NT366 IP-PT has 12 flexible buttons, and a display Page 4 for each button to show what feature, telephone number or Page 3 extension number is assigned to it.

  • Page 190: Using A Kx-hgt100 Sip Extension

    1.15.1 Operation List 1.15 Using a KX-HGT100 SIP Extension 1.15.1 Operation List To access PBX features, the access numbers (extension numbers or feature numbers) are required. KX-HGT100 (firmware version 2.00 or later) users can use the following features: Note • To execute an operation, you must press the OK button after pressing all the buttons of the operation.

  • Page 191

    1.15.1 Operation List Features Refer to Preventing the telephone number from 1.15.3 Displaying Your Telephone Number on the Called showing when making outside calls Party’s Telephone Showing the telephone number when 1.15.3 Displaying Your Telephone Number on the Called making outside calls Party’s Telephone Connected Line Identification 1.8.5 Preventing Your Telephone Number Being Displayed on...

  • Page 192

    1.15.1 Operation List Features Refer to Message Waiting 1.2.4 When the Dialled Line is Busy or There is No Answer Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) DND Override 1.2.4 When the Dialled Line is Busy or There is No Answer To an Extension Refusing the Call (DND Override) KX-HGT100 users cannot originate a conference call, but can be added as members.

  • Page 193: Speed Dialling

    1.15.2 Speed Dialling 1.15.2 Speed Dialling Using a KX-HGT100 SIP Extension, you can store and dial phone numbers in your telephone for your personal use. Refer to the Quick Reference Guide of the KX-HGT100 for instructions. User Manual...

  • Page 194: Displaying Your Telephone Number On The Called Party's Telephone

    1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone 1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone When making an outside call, you can present your telephone number to the called party. The number assigned to your extension will be displayed on the display of the other party’s telephone.

  • Page 195: Cellular Phone Features

    1.16.1 Cellular Phone Features 1.16 Cellular Phone Features 1.16.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming. –...

  • Page 196

    1.16.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation extension no. D.Tone C.Tone Enter #. Dial extension number. Talk to the Enter #. Enter 3. new party. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation...

  • Page 197

    1.16.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation paging group C.Tone D.Tone Announce. Enter #. Enter Dial paging group number (2 digits). The party is placed on hold. Wait for an answer. On-hook. Talk.

  • Page 198

    1.16.1 Cellular Phone Features User Manual...

  • Page 199: Manager Operation

    Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. User Manual...

  • Page 200: Control Features

    2.1.1 Extension Control 2.1 Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control.

  • Page 201: Time Service Mode Control

    2.1.2 Time Service Mode Control 2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually.

  • Page 202

    2.1.2 Time Service Mode Control Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Time Service (Day/Night/Lunch/Break) button or a Time Service Switching Mode (Automatic/Manual) button. User Manual...

  • Page 203: Restriction Level Control (dial Tone Transfer)

    2.1.3 Restriction Level Control (Dial Tone Transfer) 2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ C.Tone Call Barring) On-hook.

  • Page 204: Turning On The External Background Music (bgm)

    2.1.4 Turning on the External Background Music (BGM) 2.1.4 Turning on the External Background Music (BGM) The manager extension can select and broadcast background music in the office through external speakers. To select and start/stop the background music [For KX-NCP series PBX users] PT/SLT/PS/SIP Extn.

  • Page 205: Recording Outgoing Messages (ogm)

    2.1.5 Recording Outgoing Messages (OGM) 2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.

  • Page 206

    2.1.5 Recording Outgoing Messages (OGM) To record from an external BGM (MOH) port [For KX-NCP series PBX users] OGM floating extension no. Progress Tone & Off-hook. Enter Enter 31. Enter OGM floating C.Tone extension number. AUTO DIAL You hear The message CONF the message.

  • Page 207

    2.1.5 Recording Outgoing Messages (OGM) To clear the message OGM floating extension no. Progress Tone & C.Tone Enter OGM floating On-hook. Enter Enter 0. Off-hook. extension number. • The default of OGM floating extension numbers is 5xx (xx: two-digit number of message). User Manual...

  • Page 208: Allowing Users To Seize An Unavailable Outside Line (trunk Busy Out)

    2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) When a problem is found on a certain outside line, the PBX automatically makes it unavailable for use temporarily.

  • Page 209: Releasing Network Direct Station Selection (ndss) Monitor

    2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor 2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor NDSS buttons can be customised on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network.

  • Page 210

    2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor User Manual...

  • Page 211: Customising Your Phone & System

    Section 3 Customising Your Phone & System This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual...

  • Page 212: Customising Your Phone (personal Programming)

    3.1.1 Customising Your Phone (Personal Programming) 3.1 Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) •...

  • Page 213

    3.1.1 Customising Your Phone (Personal Programming) To cancel PIN: Personal Identification Number PT/SLT/PS/SIP Extn. stored extension PIN C.Tone Enter 0. Enter stored Off-hook. Enter 799. extension PIN. On-hook. CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).

  • Page 214: Settings On The Programming Mode

    Programming Item Selection & Parameter Input PT: The display shows the PBX or shelf number, slot number and port number. <example for users of KX-NCP500/KX-NCP1000/ KX-TDE100/KX-TDE200> EXT1050:10308 PBX no. Port no. Slot no. <example for users of KX-TDE600> Your extension information EXT2100:20101 Shelf no.

  • Page 215

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Light Display Contrast Selection Little Light Preferred display contrast level from the 4 levels Little Dark available Dark English 2nd Language Display Language Selection 3rd Language Which display language do you prefer? 4th Language 5th Language...

  • Page 216

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Calling Line Identification No—Allows your number Restriction (CLIR) to be displayed Should you prevent your Yes—Prevent your number number being displayed on the called party’s telephone? being displayed Calling/Connected Line Caller ID assigned to your Identification Presentation...

  • Page 217

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Ringing (Tone Call) Alternate Receiving—Ring/ Directly—The party’s voice Voice is heard without ringing. How do you prefer to receive Ring only—Prohibiting the an intercom call? caller switching to the voice mode.

  • Page 218

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Call Waiting Tone Type Tone 1 Selection Which type of call waiting tone Tone 2 do you prefer? No—Off Absent Message message no. (1– Yes—Shows the selected Would you like to show a message.

  • Page 219

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Executive Busy Override No—Allow Deny Do you prohibit other people from joining your Yes—Deny conversation? No—Allow Paging Deny Would you like to prohibit paging announcements? Yes—Deny No—Off Key Pad Tone Set Do you prefer to hear the key pad tone? Yes—On...

  • Page 220

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input extension PIN Display Lock (max. 10 digits) + To prevent other people from To unlock seeing your personal speed dialling directory, call log, extension PIN SVM log, and from playing (max.

  • Page 221

    3.1.2 Settings on the Programming Mode To store the names and numbers in personal speed dialling PROGRAM personal speed dialling no. AUTO DIAL PAUSE STORE Enter personal speed Enter 10 and then press ENTER. Press PROGRAM dialling number (2 digits). Or press STORE.

  • Page 222: Clearing Features

    3.1.2 Settings on the Programming Mode To edit the names and numbers of personal speed dialling PROGRAM personal speed dialling no. AUTO DIAL PAUSE STORE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed or PAUSE. Or press STORE. dialling number (2 digits).

  • Page 223

    3.1.2 Settings on the Programming Mode Features Default Setting LCS Mode Set (After Answering) Stop recording Automatic Call Waiting Manual Call Waiting—Intercom Calls Off (No call/No tone) Call Waiting Tone Type Selection Tone 1 Absent Message Personal Absent Message Cleared Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom/Outside Calls FWD N/A Timer...

  • Page 224: Customising The Buttons

    3.1.3 Customising the Buttons 3.1.3 Customising the Buttons You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. •...

  • Page 225

    3.1.3 Customising the Buttons Button Programming Input Group FWD—Outside calls + Incoming call distribution group extension no. Group FWD—Intercom + Incoming call distribution group extension no. calls Account Conference Terminate External Feature Access (EFA) Call Charge Reference Call Park + Parking zone no. (2 digits) Call Park (Automatic Park Zone) Call Log...

  • Page 226

    3.1.3 Customising the Buttons Button Programming Input ISDN-Hold Headset *4*7 Time Service Switching (+ Tenant no.) Mode (Automatic/Manual) Network Direct Station + Another PBX extension no. Selection (NDSS) Primary Directory Number (PDN) Secondary Directory + Extension no. + + delayed ringing time (0–7) Number (SDN) Check-in Check-out...

  • Page 227

    3.1.3 Customising the Buttons • *1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number.

  • Page 228

    3.1.3 Customising the Buttons To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only) To continue (CO) (CO) (ICD Group) (ICD Group) PROGRAM PROGRAM tone type no. (PDN) (PDN) R.Tone AUTO DIAL (SDN) (SDN) STORE...

  • Page 229: Manager Programming

    Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-DT346, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) CAUTION •...

  • Page 230: Manager Programming

    3.2.2 Manager Programming 3.2.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode To programme To exit PROGRAM To continue PROGRAM manager password programming HOLD PAUSE PAUSE input Press PROGRAM Enter Enter manager Follow Press Press PROGRAM or PAUSE.

  • Page 231

    3.2.2 Manager Programming Item Programming Input + Verification code + PIN (max. 10 digits) Setting the verification code PIN. CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password (verification code PIN). The cost of such calls will be billed to the owner/renter of the PBX.

  • Page 232: Customising Your System (system Programming)

    Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-DT346, KX-T7636) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) CAUTION •...

  • Page 233: Fixed Buttons

    3.3.1 Programming Information Icon Descriptions Fixed Buttons KX-T7200/ Function KX-NT300/ KX-NT136/ KX-T7400/ KX-DT300 KX-T7600 KX-T7500 REDIAL PREVIOUS (PREV) NEXT SP-PHONE FWD/DND CONF AUTO DIAL STORE (ENTER) STORE Back to Previous Menu — (CANCEL) SHIFT SHIFT SHIFT SHIFT PROGRAM PAUSE PAUSE PROGRAM PAUSE HOLD...

  • Page 234

    3.3.1 Programming Information Procedure The basic steps are shown below. Entering the programming mode PROGRAM system password PAUSE Enter Enter system password. Press PROGRAM or PAUSE. Programming You can enter each programme number (3 digits). • To exit the programming mode at any time, lift the handset. Exiting the mode PROGRAM PAUSE...

  • Page 235: System Programming

    3.3.2 System Programming 3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. [In 12-hour Format] date year SELECT Enter 000. (AUTO ANS/MUTE, MESSAGE) Press ENTER. Enter year Press SELECT Press Right. Enter date (00 –...

  • Page 236

    3.3.2 System Programming • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. • The clock starts immediately after the ENTER button is pressed. • You cannot leave a value empty. •...

  • Page 237

    3.3.2 System Programming System Speed Dialling Name [002] You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to " Entering Characters". To end system speed name dialling no.

  • Page 238

    3.3.2 System Programming Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to " Entering Characters".

  • Page 239: Appendix

    Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...

  • Page 240: Troubleshooting

    4.1.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when buttons •...

  • Page 241

    4.1.1 Troubleshooting Problem Remedy My proprietary telephone does not have a feature • Some models do not have the feature button. button. Change a flexible button to the desired button. ( 3.1.3 Customising the Buttons) Enter the specified feature number instead of the feature button.

  • Page 242

    4.1.1 Troubleshooting Problem Remedy The PC and fax machine communication failed. • An indication tone may have interrupted communication. ( 1.8.9 Protecting Your Line against Notification Tones (Data Line Security)) I do not want to show my telephone number to the •...

  • Page 243

    4.1.1 Troubleshooting Problem Remedy I want to distinguish the tones. • To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only), 3.1.3 Customising the Buttons) The MESSAGE button light lit. • Another extension left you a message waiting indication while you were on the phone or away from your desk.

  • Page 244: Feature Number Table

    4.2.1 Feature Number Table 4.2 Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits/buttons...

  • Page 245

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel callback ringing (Automatic Callback Busy Cancel)/To cancel (CCBS Cancel) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For an extension leaving a message...

  • Page 246

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – group no. (2 digits) Group – extension no. Directed Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) – To deny –...

  • Page 247

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) phone no. + TRANSFER button + 3 Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) 1.6.1 Forwarding Calls Forwarding Your Calls (Call Forwarding [FWD])/ 1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])

  • Page 248

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) – outside line no. + # + multiple subscriber To set no. + # + 2 (Unconditional)/3 (Busy)/4 (No Reply) + phone no.

  • Page 249

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – 3 (Busy) + floating extension no. for the Intercom Calls SVM feature + #/ 4 (No Answer) + floating extension no. for the SVM feature + #/ 5 (Busy/No Answer) + floating extension no.

  • Page 250

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.8.1 Setting the Alarm (Timed Reminder) – 12H: 1 + hour/minute + 0 (AM)/1 (PM) + To set 0 (once)/1 (daily) 24H: 1 + hour/minute + 0 (once)/1 (daily) –...

  • Page 251

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) – To prevent – To allow 1.8.8 Turning on the Background Music (BGM) – BGM no.

  • Page 252

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) doorphone no. (2 digits) Doorphone Call doorphone no. (2 digits) Opening a Door (Door Open) 1.10.2 If an External Relay is relay no. (2 digits) Connected 1.10.4 If a Host PBX is Connected service code Accessing External Services...

  • Page 253

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – + your extension no. + extension PIN To set an extension status to Service-in 2.1.1 Extension Control To lock/unlock other extensions (Remote Extension Dial Lock) –...

  • Page 254

    4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 3.1.1 Customising Your Phone (Personal Programming) Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) – 1 + extension PIN + # + same extension To set PIN + # –...

  • Page 255

    4.2.1 Feature Number Table Feature (While busy, DND or call tone is heard) Default 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Notification (Call Waiting) To an Extension Refusing the Call (DND Override) Joining an Existing Call (Executive Busy Override) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting)

  • Page 256: What Is This Tone

    4.3.1 What is This Tone? 4.3 What is This Tone? 4.3.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...

  • Page 257

    4.3.1 What is This Tone? Tone 2 • When there are messages that have previously been listened to and no new messages recorded by the SVM feature. • When any of the following features are set: • Absent Message • Background Music •...

  • Page 258

    4.3.1 What is This Tone? Reorder Tone The outside line you tried to seize is not assigned or denied. Ringback Tones Tone 1 Tone 2 Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone...

  • Page 259

    4.3.1 What is This Tone? Tone 1 • The feature setting was set successfully. • A call is received in Voice-calling mode. Tone 2 • Before receiving a page through an external speaker • A call is received in Hands-free mode.

  • Page 260: Revision History

    4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx 4.4 Revision History 4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx New Contents • Feature Highlights – Communication Assistant • 1.15 Using a KX-HGT100 SIP Extension – 1.15.1 Operation List – 1.15.2 Speed Dialling •...

  • Page 261: Kx-ncp500/kx-ncp1000 Pbmpr Software File Version 4.1xxx

    4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx 4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx Changed Contents • 1.7.3 Making a Conference Group Call Push-to-Talk for PS users Starting a Conference Group Call using Hands-free Answerback • 1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) •...

  • Page 262: Kx-tde100/kx-tde200 Pmmpr Software File Version 2.01xx

    4.4.3 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx 4.4.3 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx New Contents • 1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone User Manual...

  • Page 263: Kx-tde100/kx-tde200 Pmmpr Software File Version 3.0xxx

    Feature Highlights – Communication Assistant – CA Call Accounting • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – Cleaned-up • 1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Cleaned-up • 1.15 Using a KX-HGT100 SIP Extension –...

  • Page 264: Kx-tde100/kx-tde200 Pmmpr Software File Version 4.1xxx

    4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx 4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx Changed Contents • 1.7.3 Making a Conference Group Call Push-to-Talk for PS users Starting a Conference Group Call using Hands-free Answerback • 1.10.5 If a Voice Processing System is Connected –...

  • Page 265: Kx-tde600 Pgmpr Software File Version 3.0xxx

    4.4.6 KX-TDE600 PGMPR Software File Version 3.0xxx 4.4.6 KX-TDE600 PGMPR Software File Version 3.0xxx New Contents • Feature Highlights – Communication Assistant – CA Call Accounting • 1.15 Using a KX-HGT100 SIP Extension – 1.15.1 Operation List – 1.15.2 Speed Dialling •...

  • Page 266: Kx-tde600 Pgmpr Software File Version 4.1xxx

    4.4.7 KX-TDE600 PGMPR Software File Version 4.1xxx 4.4.7 KX-TDE600 PGMPR Software File Version 4.1xxx Changed Contents • 1.7.3 Making a Conference Group Call Push-to-Talk for PS users Starting a Conference Group Call using Hands-free Answerback • 1.10.5 If a Voice Processing System is Connected –...

  • Page 267: Index

    Index User Manual...

  • Page 268

    Index Call Pickup Call Pickup Deny 58, 246 Absent Message 116, 218, 249 Call Splitting Accessing System Features (System Feature Access) Call Transfer 63, 246 Accessing the ISDN Service (ISDN Service Access) Call Transfer (CT)—by ISDN 66, 246 Account Button 27, 225 Call Waiting Account Code Entry...

  • Page 269

    Index COLR ® Connected Line Identification Restriction Extension Control 200, 230 Completion of Calls to Busy Subscriber (CCBS) 42, 255 Extension Dial Lock 118, 219, 249 Extension Feature Clear 146, 251 CONF (Conference) Button Extension Name [004] Conference Extension Number [003] Conference (ISDN Service), Adding Parties Extension number, Confirming Your Own Conference (Multiple Party), Leaving...

  • Page 270

    Index Icon Descriptions 20, 233 Monitoring Another Extension (Call Monitor) Incoming Call Distribution Group (ICD Group) 27, 224 Multiple Party Conversation 80, 123 Incoming Call Distribution Group Monitor 150, 251 Mute Incoming Call Distribution Group, Extension Status Incoming Call Distribution Group, Forwarding Calls Incoming Call Distribution Group, Leaving Names and Numbers, Storing Incoming Call Distribution Group, Monitoring and...

  • Page 271

    System Speed Dialling Number [001] Remote Wake-up Call Reorder Tone Restriction Level Control (Dial Tone Transfer) Revision History, KX-NCP500/KX-NCP1000 PBMPR TAFAS (Trunk Answer From Any Station) Software File Version 2.0xxx Talking to Two Parties Alternately (Call Splitting) Revision History, KX-NCP500/KX-NCP1000 PBMPR...

  • Page 272

    Index Verification Code Entry 51, 245 Virtual PS VOICE CALL/MUTE Button Voice Mail Integration 159, 252 Voice Mail Transfer Voice Mail Transfer Button 28, 159, 226 Voice Mail, Call Forwarding Voice Mail, Monitoring ® Live Call Screening (LCS) Voice Mail, Recording Conversation Voice Messages Voice Messages, Leaving Voice Messages, Listening to...

  • Page 273

    Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de...

  • Page 274

    1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd. , and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

This manual also for:

Kx-ncp1000, Kx-tde100, Kx-tde200, Kx-tde600

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