Idle Extension Hunting - Panasonic KX-NCP500 Feature Manual

9.1.9 Idle Extension Hunting

[Example]
In the call center, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
Calls have been distributed by DIL/DID/CLI distribution.
(The circled numbers indicate the arrival order of the calls.
ICD Group 1
(for premium
customers)
Priority
2nd
Priority
ICD Group 3
(for special
customers)
Calls have been distributed by DIL/DID/CLI distribution.
(The circled numbers indicate the arrival order of the calls.
After call 3 is distributed from group 2, call 7 will be distributed from group 4 next, even though call 5 arrived earlier.
*1
PC Programming Manual References
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous—
9.1.9 Idle Extension Hunting
Description
If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle
member of the same idle extension hunting group, which can be programmed through system programming.
Idle extensions are automatically searched according to a preprogrammed hunting type.
This feature is also known as Station Hunting.
168 Feature Manual
6
1
1st
Extn. Extn. Extn.
101 102 103
2
4
ICD Group 2
(for general customers)
5
3
3rd
Priority
Distribution order:
From: Group 1 Group 3
3rd
Priority
7
8
ICD Group 4
(for general customers)
1 6 2 4 3 7 5 8
*1
Groups 2 and 4
VIP Call Mode
Document Version 2013-05