Physis Piano K4 User Manual page 62

User Manual – Troubleshooting
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Make sure that CC64 message assigned to controls do not have a MAX value lower than the MIN value (see chap.
5.7).
Sliders, knobs and wheels work as if reversed
•
Make sure that the MAX value of these controls is higher than the MIN value (see chap. 5.6 and 5.7).
The buttons of the SEQUENCER REMOTE section have no effect.
•
Make sure that the TRANSPORT CONTROL MODE (see chap. 7.5 – Sequencer Remote) is properly configured,
according to the DAW software in use.
•
Make sure that the right TRANSPORT CONTROL OUTPUT connector has been set (see chap. 7.5 – Sequencer
Remote).
The MIDI connection with my computer does not work.
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Check that the computer is using the right MIDI device to work with the right connector. K4 / K5 has both a standard
MIDI DIN 5 pin connector and a [USB TO HOST] port. When using the standard MIDI port, select the right MIDI
device on your computer; when using the [USB TO HOST] connector, select the device labelled "USB to speaker".
When using the USB connection, check that the "USB Speaker " device in installed on your computer. If the device is
installed but still not working, remove and then install again, taking care to connect the cable while the instrument is
off, and making sure that the computer is not currently in "energy saving" mode.
I cannot copy files from the K4 / K5 internal memory to a USB pen.
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Check that the USB pen is properly connected and working; also, check that it is formatted with FAT32 file system.
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Make sure that the USB pen is not set as read-only.
NB
Should these instructions not be enough to solve the problem, get in touch with the customer care service, by sending
an e-mail to the address service@viscount.it. Always include the error message or type of problem that you are
having.
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