Quick Guide For Frequent Problems - Physis Piano K4 User Manual

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Upgrade warning [file name].hdse is corrupted. Please switch off and on the instrument: the .hdse update file is
corrupted. Download the file again from the website
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Upgrade error. Kernel upgrade failed. Please contact customer service attaching the file upgrade.log from your
USB drive. Please switch off and on the instrument: the system cannot install the kernel of the .kpu update file. Get
in touch with the customer service by e-mail at
the upgrade.log file, saved to the USB pen used for the update.
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Sorry, no modules found for this kernel: NOT upgrading modules. Please contact customer service providing
the following information: kernel version: V.V.VV.viscount.DDDDDDDD, FW version: X.X.X: the kernel currently
installed on your instrument is not compatible with the operating system. The instrument can be used, however, get in
touch with the customer service by e-mail at
V.V.VV.viscount.DDDDDDDD, FW version: X.X.X." writing the numbers that appear on the display instead of V, D and
X.
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Err V.V.VV.viscount.DDDDDDDD. System upgrade needed: the kernel release V.V.VV.viscount.DDDDDDDD is not
fully compatible with the operating system. Press [EXIT] to keep using the instrument; however, update the instrument
as soon as possible, as some function might not work properly.
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Upgrade error. No free space left on internal memory. Please switch off and on the instrument: there is not
enough free space on the internal memory to perform an upgrade. Copy on a USB pen some of the files and then
erase them from the internal memory. If the update fails again, get in touch with the customer service by e-mail at
service@viscount.it.
Write down the error message, and attach the upgrade.log file, saved to the USB that has been
used for the upgrade.

9.2 QUICK GUIDE FOR FREQUENT PROBLEMS

K4 / K5 does not switch on.
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Check that the power cable is connected to the instrument and to the power socket.
•
Check that the power socket works properly.
K4 / K5 EX or a connected MIDI unit is silent.
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K4 EX / K5 EX: make sure that the speakers are properly connected and working.
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K4 EX / K5 EX: if using headphones, make sure that they are properly connected and working.
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K4 EX / K5 EX: make sure that the [VOLUME] slider and/or the volume of the speakers is not at minimum.
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If a pedal has been assigned CC 7 or CC 11 (see chap. 5.7), make sure that the pedal is not at minimum (or
maximum, if working in inverted mode).
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If a slider, pedal or knob has been assigned CC 7 or CC11 (see chap. 5.6), make sure that their VALUE parameter is
not 0%
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If using an external MIDI device, connected to the [MIDI OUT] or [USB HOST] connector, assigned to MIDI IN or USB
DEVICE of the external MIDI device, make sure that the port currently in use is properly configured and connected.
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If using an external MIDI device, make sure that the output channel of Zone assigned to that device, is the same as the
input MIDI channel of the device itself.
•
If using an external MIDI device (connected to the [MIDI IN] ports), and if the Input Map is readdressing the signal to
an output, make sure that the device is not transmitting volume controls with minimum value.
K4 / K5 EX 's sound output is intermittent.
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Check that the cables connecting K4 / K5 to the speakers are properly connected.
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Make sure that cables and connectors sending the sound to the speakers are not damaged.
K4 / K5 EX sounds with a distortion.
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Check that the instrument's volume is not too high for the speaker system. Also check the gain, input and output
volume parameters of the speaker system.
K4 / K5 or the external MIDI device is out of tune with other instruments.
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Make sure that the PITCH MIDI messages assigned to controls (see chap. 5.6 and 5.7) have the VALUE parameter set
at 50%.
•
Make sure that the PITCH wheel is correctly calibrated (see chap. 7.5 - Wheels).
The sustain effect seems to be always active
•
Make sure that the CC64 messages assigned to controls (see chap. 5.6 and 5.7) have the VALUE parameter set as
0%.
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Control the pedal's POLARITY (see chap. 7.5 - Pedals).
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If POLARITY = AUTO (see chap. 7.5 - Pedals), connect the pedal while the instrument is switched off, and do not
press the pedal while switching on.
http://www.viscountinstruments.com
service@viscount.it.
Always write down the error message and attach
service@viscount.it.
Always write down the error message "kernel version:
EN - 59
User Manual – Troubleshooting
and perform a new update.