Troubleshooting; Error Messages - Physis Piano K4 User Manual

User Manual – Troubleshooting

9. TROUBLESHOOTING

9.1 ERROR MESSAGES

This is a list of all the error messages that might appear on the display:
−
USB DRIVE NOT DETECTED: : this message appears when attempting to access the USB drive through the LOAD or
SAVE functions, or to start a system update, while no USB drive is connected to the instrument. If the USB pen is
actually connected to the instrument, try to unplug and then plug again; also make sure that the USB pen is formatted
with the FAT32 file system.
−
USB DRIVE NOT SUPPORTED - FAT FORMATTED MEDIA IS REQUIRED: the USB stick that you are trying to use is
not formatted with FAT or FAT32 file system.
−
COPY NOT ALLOWED: it is not possible to copy (with the COPY function) an empty message or input map; it might
also occur when copying to a location preceded by an empty one, or when attempting to copy a system folder
(through utility function).
−
DELETE NOT ALLOWED: it is not possible to delete (DELETE utility of the LOAD and SAVE functions) a system folder.
−
RENAME NOT ALLOWED: it is not possible to rename (RENAME utility of the LOAD and SAVE functions) a system
folder.
−
RENAME NOT ALLOWED - NAME CAN NOT BE EMPTY: files and folders cannot be assigned an empty name.
−
COPY FILE BEFORE: you are trying to PASTE an item without having copied it (COPY utility) beforehand.
−
KPU FILE NOT FOUND: the system could not find the .kpu update file. Check that the USB pen contains the right file;
if the problem still occurs, download the file again from the website
update again.
−
Upgrade warning. HDSE sounds vX.X required, but Y.Y was found on flash. Please switch off and on the
instrument: the version of HDSE Sounds currently installed on your
compatible with the operating system. The instrument needs HDSE Sounds version X.X. Reboot the instrument by
switching it off and on; the instrument can still be played, however it is advisable to install the required version as soon
as possible.
−
HDSE sounds vX.X required, but Y.Y was found on flash: the HDSE Sounds version, identified as Y.Y and currently
Physis EX
installed on the
HDSE Sounds version identified as X.X. Restart the instrument if you wish to play anyways; however, keep in mind that
you ought to install the required version as soon as possible.
−
Upgrade warning. HDSE sounds incremental upgrade from vX.X to v.Y.Y requires v.X.X but vZ.Z was found on
flash. Please switch off and on the instrument: if this error occurs, you are currently attempting to update the HDSE
Sounds of the Physis EX
version you are currently installing, while X.X is the version that must already be installed on the instrument in order to
perform the update. However, your system currently runs the Z.Z version of the Sounds. Switch off, then switch on
again and then install the X.X update, or a step update from Z.Z to X.X.
Normally, these files are available on the website
available, contact the customer care service by sending an e-mail to
−
HDSE vX.X data damaged, need a full upgrade to vY.Y. Please switch off and on the instrument: the
Physis EX
HDSESounds of the
then update to the Y.Y version.
−
Upgrade error. File extraction error. Please contact customer service attaching the file upgrade.log from your
USB drive. Please switch off and on the instrument. Please switch off and on the instrument: there has been an
error while extracting the .kpu update file. Check that the USB pen is correctly connected and working; if so, download
again the update file from the website
problem still occur, contact the customer service by e-mail at
upgrade.log file saved to the USB pen that has been used for the update.
−
Upgrade error. DSP boot failure. Please contact customer service attaching the file upgrade.log from your USB
drive. Please switch off and on the instrument. Please switch off and on the instrument: an error has occured in
the sound generation devices. Contact the customer service by e-mail at the address
error message and the upgrade.log file saved to the USB pen that has been used for the update.
−
Upgrade error. Wave upgrade error. Please contact customer service attaching the file upgrade.log from your
USB drive. Please switch off and on the instrument: : the system cannot install the update contained in the .hdse
file. Please contact the customer care service, by writing an e-mail to the address
write down the error message and attach the upgrade.log file, saved to the USB pen that has been used for the
upgrade.
−
Corrupted upgrade file: : the .kpu upgrade file is corrupted. Visit the website
download again the file and perform a new upgrade.
−
Upgrade file not found: the system cannot find one or more of the upgrade files. Check that all files are in the USB
drive. If this does not solve the problem, visit the website
file and perform a new upgrade.
board, is not compatible with the operating system. Your current oprating system needs the
board through a "step update" file (named "hdse-vY.Y-from-vX.X.hdse"). Y.Y indicates the
http://www.viscountinstruments.com;
board, version X.X, running on your instruments contain errors. Restart the instrument,
http://www.viscountinstruments.com
http://www.viscountinstruments.com
Physis EX
service@viscount.it
and attempt the update again. Should the
service@viscount.it
http://www.viscountinstruments.com
EN - 58
board, indicated as Y.Y, is not
should the needed file not be
asking for the update file.
. Include the error message and the
service@viscount.it.
service@viscount.it.
Remember to
http://www.viscountinstruments.com
to download again the
, then try to
Include the
to