Lexmark 6500e User Manual page 272

Troubleshooting
C
HECK THE PRINTER CONNECTIONS
Make sure the cable connections for the following hardware are secure, if applicable:
•
Telephone
•
Handset
• Answering machine
C
HECK THE TELEPHONE WALL JACK
1
Plug a telephone into the wall jack.
2
Listen for a dial tone.
3
If you do not hear a dial tone, then plug a different telephone into the wall jack.
4
If you still do not hear a dial tone, then plug a telephone into a different wall jack.
5
If you hear a dial tone, then connect the printer to that wall jack.
R
EVIEW THIS DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services
can be used.
•
If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface
port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
•
If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information,
contact your DSL provider.
• If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX.
If none exists, consider installing an analog telephone line for the fax machine.
C
HECK FOR A DIAL TONE
•
Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.
•
If the telephone line is being used by another device, then wait until the other device is finished before sending
a fax.
•
If you are using the On Hook Dial feature, then turn up the volume to verify a dial tone.
T
EMPORARILY DISCONNECT OTHER EQUIPMENT
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
C
HECK FOR JAMS
Clear any jams, and then make sure that Ready appears.
T
EMPORARILY DISABLE
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone
company to obtain the keypad sequence for temporarily disabling Call Waiting.
C W
ALL AITING
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