Sun Microsystems Ultra 27 Service Manual
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Sun Microsystems Ultra 27 Service Manual

Sun ultra 27 workstation
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Sun Ultra 27 Workstation Service
Manual
Sun Microsystems, Inc.
4150 Network Circle
Santa Clara, CA 95054
U.S.A.
Part No: 820–6776–12
June 2009, Revision A

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Summary of Contents for Sun Microsystems Ultra 27

  • Page 1 Sun Ultra 27 Workstation Service Manual Sun Microsystems, Inc. 4150 Network Circle Santa Clara, CA 95054 U.S.A. Part No: 820–6776–12 June 2009, Revision A...
  • Page 2 Etats-Unis et dans d'autres pays; elle est licenciée exclusivement par X/Open Company, Ltd. Sun, Sun Microsystems, le logo Sun, le logo Solaris, le logo Java Coffee Cup, docs.sun.com, Java et Solaris sont des marques de fabrique ou des marques déposées de Sun Microsystems, Inc., ou ses filiales, aux Etats-Unis et dans d'autres pays.

  • Page 3: Table Of Contents

    Contents Preface ..............................11 Sun Ultra 27 Workstation Hardware Features ................15 Front Panel ............................15 Back Panel ............................16 Internal Components and Cables ...................... 18 Power Supply Cables and Connections .................... 19 Component Cables and Connections ....................20 Troubleshooting ..........................23 Performing an External Visual Inspection of the Workstation .............
  • Page 4 ▼ To Replace the System Battery ....................68 Replacing the System Fan ........................69 ▼ To Replace the System Fan ......................69 Replacing the Power Supply ....................... 72 ▼ To Replace the Power Supply ..................... 72 Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 5 Contents Replacing the I/O Board Assembly ....................75 ▼ To Replace the I/O Board Assembly ..................76 Replacing the System Cables ......................77 ▼ To Replace the System Cables ....................77 Replacing the Heat Sink and CPU ..................... 78 ▼ To Remove the Heat Sink and CPU ................... 79 Replacing the Motherboard .......................
  • Page 6 Memory Population Rules ......................109 Supported Memory Configurations ..................110 Physical Specifications ........................110 Power Specifications ......................... 110 Environmental Specifications ......................111 BIOS POST Code Checkpoints ......................113 Index ..............................117 Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 7 Figures Front Panel ......................... 16 FIGURE 1–1 Back Panel ........................17 FIGURE 1–2 Internal Components ....................18 FIGURE 1–3 Power Supply Cables and Connections ..............19 FIGURE 1–4 Component Cables and Connections ..............20 FIGURE 1–5 Removing the Side Access Panel ................32 FIGURE 3–1 Removing the Front Bezel ..................
  • Page 8 Installing the Heat Sink-Fan Assembly ..............83 FIGURE 3–34 Removing the Eight Motherboard Screws .............. 85 FIGURE 3–35 Installing the Motherboard ..................86 FIGURE 3–36 Location of Port 80 LED ..................113 FIGURE B–1 Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 9 Input Voltage Range ....................111 TABLE A–5 Input Frequency Range ................... 111 TABLE A–6 Input Current ......................111 TABLE A–7 Sun Ultra 27 workstation Workstation Environmental Specifications .... 111 TABLE A–8 BIOS Port 80 POST Code Checkpoints ..............114 TABLE B–1...

  • Page 11: Preface

    The settings on your browser might differ from these settings. Related Documentation The document set for the Sun Ultra 27 workstation is described in the Where to Find Sun Ultra 27 WorkstationDocumentation sheet that is packed with your system. All documents are posted http://docs.sun.com/app/docs/prod/ultra.work#hic...
  • Page 12 Sun is not responsible for the availability of third-party web sites mentioned in this document. Sun does not endorse and is not responsible or liable for any content, advertising, products, or other materials that are available on or through such sites or resources. Sun will not be...

  • Page 13: Safety Information

    July 2009, Updated illustrations were added to chapters 1 and 3. ■ Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions. You can submit your comments at: http://www.sun.com/hwdocs/feedback/ Please include the following title and part number with your feedback:...

  • Page 15: Sun Ultra 27 Workstation Hardware Features

    C H A P T E R Sun Ultra 27 Workstation Hardware Features This chapter provides an overview of the Sun Ultra 27 workstation hardware features, and includes the following sections: “Front Panel” on page 15 ■ “Back Panel” on page 16 ■...

  • Page 16: Back Panel

    Back Panel Front Panel FIGURE 1–1 Figure Legend Power button Power LED 1394 ports (2) USB 2.0 ports (2) Microphone-in jack Headphone-out jack Back Panel Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 17 Slot 1, PCIe 2 x8 mech./x4 elec. Slot 2, PCIe 2 x16 Slot 3, PCIe x1 Slot 4, PCI 33 Mhz, 32–bit Slot 5, PCIe x8 mech./x4 elec. Thumbscrews (side cover) Chapter 1 • Sun Ultra 27 Workstation Hardware Features...

  • Page 18: Internal Components And Cables

    Power supply DIMM slots (6) System fan Heat sink and CPU Blank unused slot Slot 0, PCIe2 x16 Slot 1, PCIe2 (x8 mechanical, x4 electrical) Slot 2, PCIe2 x16 Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 19: Power Supply Cables And Connections

    Hard drives (4 max.) Power Supply Cables and Connections Power Supply Cables and Connections FIGURE 1–4 Figure Legend DVD power (P3, 4–pin and P5 15–pin) Disk storage backplane (P4 connects to J5) Chapter 1 • Sun Ultra 27 Workstation Hardware Features...

  • Page 20: Component Cables And Connections

    P1 motherboard (PWR1 connects to PWR1) To Gfx Card or Splitter) connects to PCIe card P2 motherboard (P2 connects to PWR2) Component Cables and Connections Component Cables and Connections FIGURE 1–5 Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 21 I/O board J12 to MB FPB_CONN SATA 1 to storage backplane HDD0 (black) 12 SATA 2 to storage backplane HDD1 (blue) SATA 3 to storage backplane HDD2 (green) 14 SATA 4 storage backplane HDD3 (red) Chapter 1 • Sun Ultra 27 Workstation Hardware Features...

  • Page 23: Troubleshooting

    C H A P T E R Troubleshooting This chapter describes troubleshooting procedures, provides contact information for obtaining technical assistance, and contains the following sections: “Performing an External Visual Inspection of the Workstation” on page 23 ■ “Assessing the Issue” on page 24 ■...

  • Page 24: Assessing The Issue

    Check the BIOS POST LED display on the motherboard. See Appendix B, “BIOS POST (power-on self test) POST Code Checkpoints, ” for detailed information about the POST codes. without displaying error messages. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 25 Troubleshooting the Issue Troubleshooting Problem and Solution Table (Continued) TABLE 2–1 Problem Possible Solution Workstation powers on, ■ Is the Power button for the monitor turned on? but the monitor does not. ■ Is the monitor power cord connected to a wall outlet? ■...
  • Page 26 3. Attempt to kill processes until the system responds. If these procedures do not work: 1. Press the Power button to power off the system. 2. Wait 20 to 30 seconds and power on the system. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 27: Performing An Internal Visual Inspection

    Performing an Internal Visual Inspection Troubleshooting Problem and Solution Table (Continued) TABLE 2–1 Problem Possible Solution An external device ■ Reduce the number of external devices connected to a USB hub. connected to a USB ■ Connect the device to a USB hub, and connect the hub to the USB ports on connector does not work.

  • Page 28: Obtaining Technical Assistance

    Preparing for Operation”on page Obtaining Technical Assistance If the troubleshooting procedures in this chapter fail to solve your problem, you can receive additional technical support at the Sun web sites and telephone numbers listed in Table 2–2. Sun Web Sites and Telephone Numbers TABLE 2–2...

  • Page 29: Maintaining The Workstation

    C H A P T E R Maintaining the Workstation This chapter provides instructions on how to prepare the workstation for service and add, replace, and configure components. The following sections are included in this chapter: Preparing the Workstation for Service and Operation “Powering the Workstation On and Off”...

  • Page 30: Powering The Workstation On And Off

    Potential data loss if the power is turned off using the back-panel power switch. Ensure Caution – that you have saved your data and closed any open applications before powering off the system using the back-panel power switch. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 31: Observing Electrostatic Discharge (Esd) Precautions

    Opening the Workstation After powering off the workstation, wait at least 10 seconds before powering on the Note – workstation again. Observing Electrostatic Discharge (ESD) Precautions Electrostatic discharge (ESD) can damage your processor, disk drives, expansion boards, and other components. Always observe the following precautions before you install a system component: Do not remove a component from its protective packaging until you are ready to install it.

  • Page 32: Figure

    Slide the access panel approximately 1.5 cm toward the back of the workstation. Tilt the top edge of the panel out, then lift the panel upward. Set the panel aside. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 33: To Remove The Front Bezel

    Opening the Workstation ▼ To Remove the Front Bezel Do not remove the front bezel unless removal is required to perform a maintenance Note – procedure. Perform the steps described in the section, “To Remove the Left-Side Access Panel”on page Unlatch the three left-side bezel tabs by gently pressing the side of each tab inward and slightly forward (see Figure...

  • Page 34: Closing The Workstation And Preparing For Operation

    Insert the right side bezel hooks into the right side chassis slots. See Figure 3–3. Insert the left-side bezel tabs into the chassis slots, and gently press the left side of the bezel toward the chassis until the tabs lock. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 35: Install The Left-Side Access Panel

    Closing the Workstation and Preparing for Operation Use care when installing the bezel. The bezel tabs and the chassis hooks might break if Caution – you apply too much force or attempt to swing the bezel closed. Installing the Front Bezel FIGURE 3–3 ▼...

  • Page 36: Component Fru And Cru List

    Before removing, installing, or replacing system components, review the list to determine if a component is a field replaceable unit (FRU) or a customer replaceable unit (CRU). FRU components must be replaced by Sun Service personnel. Sun Service personnel are not required for the replacement of CRU components.

  • Page 37: Removing And Installing A Hard Drive

    HD – A hard drive equipped with rails and a locking mechanism compatible with the HD ■ cage in the Sun Ultra 27 workstation. HD cage – The metal assembly that holds the system HDs. The rails on the HDs fit into ■...

  • Page 38: To Remove A Hard Drive

    Removing and Installing a Hard Drive ▼ To Remove a Hard Drive The Sun Ultra 27 workstation accommodates up to four HDs. If you are not removing an Note – existing hard drive, proceed to “To Install a Hard Drive” on page Power off the workstation as described in section, “To Power Off the Workstation”on page...

  • Page 39: Removing A Hard Drive

    Removing and Installing a Hard Drive Removing a Hard Drive FIGURE 3–5 Grasp the HD handle and pull straight out to remove the HD from the system. Set the HD on an antistatic surface. Choose your next step. If you removed a hard drive and want to replace it, see the procedure “To Install a Hard ■...

  • Page 40: To Install A Hard Drive

    Handle the HD with care. Dropping or jarring the HD can cause damage. Caution – Push the plastic latch in the direction of the engraved arrow (away from the metal handle) until the HD handle pops out. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 41: Figure

    Removing and Installing a Hard Drive Installing a Hard Drive FIGURE 3–6 Locate the HD assembly and HD cage guides. You must install a boot drive in HD0, the top slot. Install a second HD in HD1, the second slot. You can install up to four HDs.

  • Page 42: Converting From Sata To Sas

    PHY3 of the SAS card. Locate the PCIe slot 5. You must install the SAS card in slot 5. Slot 5 is the bottom slot (see Figure 1–2 Figure 1–3). Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 43: Figure

    Converting From SATA to SAS Using a No. 2 Phillips screwdriver, remove the chassis filler panel for the slot from the internal side of the workstation chassis back panel. Retain the screw for the next step. Insert the SAS card with attached cables into the PCIe slot 5, and secure the card with a screw (see Figure 3–7).

  • Page 44: Replacing The Storage Backplane

    Workstation and Preparing for Operation”on page If necessary, install a new operating system for the new SAS configuration. Refer to the Sun Ultra 27 Workstation Linux and Solaris Operating System Installation Guide Sun Ultra 27 Workstation Windows Operating System Installation Guidelocated with the workstation's document collection at: http://docs.sun.com/...

  • Page 45: Figure

    Replacing the Storage Backplane Location of the Storage Backplane FIGURE 3–8 To remove the hard drive cage support bracket, completely loosen the captive retaining screw (see Figure 3–9). Chapter 3 • Maintaining the Workstation...

  • Page 46: Removing The Hard Drive Cage Support Bracket

    Using a long (more than 6 inches) No. 2 Phillips screwdriver, remove the five screws securing the storage backplane to the threaded standoffs on the chassis (see Figure 3–10). Retain the screws. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 47: Removing The Storage Backplane

    Replacing the Storage Backplane Removing the Storage Backplane FIGURE 3–10 Do not attempt to remove the HD cage. Note – Remove the storage backplane by lifting the top edge slightly upward (to allow the connectors to clear the bottom of the hard drive cage) and pulling board up through the storage cage. Chapter 3 •...

  • Page 48: Installing The Storage Backplane

    Position the hard drive cage support bracket so that the edge of the bracket with the green captive screw is facing down. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 49: Installing The Hard Drive Cage Support Bracket

    Replacing the Storage Backplane Installing the Hard Drive Cage Support Bracket FIGURE 3–12 Lower the bracket into the workstation chassis to the right of the four support bracket standoffs (two on the bottom of the hard drive cage and two on the bottom of the workstation chassis. In this position the green captive screw does not line up with the screw hole in the back wall of the chassis.

  • Page 50: Replacing The Dvd Drive

    Disconnect the cables from the back of the DVD drive (see Figure 3–13). Location of DVD Cables FIGURE 3–13 Push the drive retaining lever tab up to release the retaining hooks (see Figure 3–14). Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 51: To Install The Dvd Drive

    Replacing the DVD Drive Removing the DVD Drive FIGURE 3–14 Slide the DVD drive out from the front of the chassis. Install the new DVD drive using the procedure described in the section, “To Install the DVD Drive”on page ▼ To Install the DVD Drive If necessary, do the following: a.

  • Page 52: Installing The Dvd Drive

    Pulling downward and locking the DVD produces a click sound. Installing the DVD Drive FIGURE 3–15 Verify that the drive is secured with the retaining hooks by pulling on the front of the DVD. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 53: Removing And Installing Dimms

    Removing and Installing DIMMs Connect the SATA, power, and jumper cables to the back of the DVD drive (see Figure 3–13). Refer to the cabling diagram in the service label on the side of the chassis for information about correct cable routing. Close the workstation and prepare for operation using the procedures described in the section, “Closing the Workstation and Preparing for Operation”on page 34 Removing and Installing DIMMs...

  • Page 54: Memory Population Rules

    Three 1333 MHz DIMMs will run at 1333 MHz. Six 1333 MHz DIMMs will run at 1066 ■ MHz. Populate DIMMs according to the supported memory configurations listed in the following ■ section. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 55: Supported Memory Configurations

    Removing and Installing DIMMs Supported Memory Configurations The following is a list of supported memory configurations for the Sun Ultra 27 workstation. Only these configurations in combination the supported DIMMs are valid: One DIMM in slot 1 ■ DIMMs in slots 1, 3, 5 only (black-colored slots only) ■...

  • Page 56: Removing And Installing A Pcie2 X16 Card

    This section describes how to remove and install a PCIe2 card. For information about how to remove and install a PCIe card, see “Removing and Note – Installing PCIe Cards” on page Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 57: To Remove A Pcie2 X16 Card

    Removing and Installing a PCIe2 x16 Card ▼ To Remove a PCIe2 x16 Card Power off the workstation using the procedure described in the section, “To Power Off the Workstation”on page Remove the left-side access panel using the procedure described in the section, “To Remove the Left-Side Access Panel”on page Gently lay the system on its right side on a stable, nonslip surface.

  • Page 58: To Install A Pcie2 X16 Card

    Power off the workstation using the procedure described in the section, “To Power Off the Workstation”on page Remove the left-side access panel using the procedure described in the section, “To Remove the Left-Side Access Panel”on page Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 59: Installing A Pcie Graphics Card

    Removing and Installing a PCIe2 x16 Card Gently lay the system on its right side on a stable, nonslip surface. Refer to the service label on the inside of the access panel or the section, “PCIe and PCI Expansion Slots”on page 108, to help you choose an empty card slot that is compatible with the card that you are installing.

  • Page 60: Adding Supplemental Power To Pcie2 Cards

    Locate the 6–pin auxiliary power supply cable with the connector labeled To GFX Card or Splitter and release the cable from the cable retainer. If the splitter cable is attached to the connector, remove and retain the splitter. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 61: To Add Supplemental Power To Two Pcie2 Cards Using The Splitter Cable

    Adding Supplemental Power to PCIe2 Cards Connect the 6–pin power supply connector to the six pin connector on the PCIe2 card. Secure the cable in the cable retainer. ▼ To Add Supplemental Power to Two PCIe2 Cards Using the Splitter Cable Use this procedure to add supplemental power to two PCIe2 cards (for example, two Nvidia Quad FX3800 cards).

  • Page 62: To Add Supplemental Power To A Single Pcie2 Card Using The 8-Pin Adapter Cable

    Use this procedure to add supplemental power to a single PCIe2 card that requires the use of the 8–pin adapter cable (for example, Nvidia Quad FX5800). You must have the auxiliary 8–pin to 6–pin adapter cable that was shipped with your Before You Begin workstation. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 63 Adding Supplemental Power to PCIe2 Cards Locate the 6–pin auxiliary power supply cable with the connector labeled To GFX Card or Splitter and release the cable from the cable retainer. If the splitter cable is attached to the connector, remove and retain the splitter. Attach the 6–pin connector on the adapter cable to the 6–pin power supply cable.

  • Page 64: Removing And Installing Pcie Cards

    Gently lay the system on its right side on a stable, nonslip surface. Remove any cables connected to the card. Use a #2 screwdriver to remove the PCIe card retainer screw. To remove, pull the PCIe card upward (see Figure 3–20). Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 65: To Install A Pcie Card

    Removing and Installing PCIe Cards Removing a PCIe Card FIGURE 3–20 Choose your next step: If you are not replacing the PCIe card, replace the slot filler panel, close the workstation, and ■ prepare for service using the procedures in the section, “Closing the Workstation and Preparing for Operation”on page If you are replacing the card, follow the instructions in the section,...
  • Page 66 Position the card over the selected slot and ensure that the notch in the connector on the motherboard aligns with the notch in the connector of the PCIe card. Press down on the card until it is completely seated in the slot. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 67: Replacing The System Battery

    Close the workstation and prepare for operation using the procedures described in the section, “Closing the Workstation and Preparing for Operation”on page 34 Replacing the System Battery The battery specifications for the Sun Ultra 27 workstation are shown in Table 3–2.

  • Page 68: To Replace The System Battery

    This action causes the battery to eject from the battery holder. Removing the System Battery FIGURE 3–22 Press the new battery with the positive sign (+) facing up into the battery holder (see Figure 3–23). Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 69: Replacing The System Fan

    Replacing the System Fan Installing the System Battery FIGURE 3–23 Close the workstation and prepare for operation using the procedures described in the section, “Closing the Workstation and Preparing for Operation”on page Replacing the System Fan This workstation overheats without proper air flow through the chassis. Do not Caution –...

  • Page 70: Figure

    Line up the four corner pins in the bracket with the holes in the corners of the fan. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 71: Figure

    Replacing the System Fan Press the fan into the bracket. The four retaining clips secure the fan to the bracket. Position the fan assembly against the interior chassis back panel with the four hooks on the fan bracket aligned with the four mounting holes. Press the fan against the back panel and slide the fan upward until the chassis retaining clips click into their locked position (see Figure...

  • Page 72: Replacing The Power Supply

    Gently lay the system on its right side on a stable, nonslip surface. The power supply is located in the upper left corner of the interior of the chassis (see Figure 3–26). Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 73: Figure

    Replacing the Power Supply Location of the Power Supply FIGURE 3–26 Disconnect the power connectors attached to the motherboard, DVD drive, and storage backplane. For locations of the power suply connections, see Figure 1–4. While supporting the power supply from the interior of the workstation chassis, unscrew the four mounting screws on the back panel (see Figure 3–27).

  • Page 74: Removing The Power Supply From The Chassis

    Position the new power supply against the internal back panel and align the holes in the power supply with the holes in back panel. Secure the power supply with the four screws. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 75: Replacing The I/O Board Assembly

    Replacing the I/O Board Assembly Installing the Power Supply FIGURE 3–28 Connect the power supply cables to the connectors on the motherboard, the DVD drive, the storage backplane, and the graphics card (optional). Close the workstation and prepare for operation using the procedures described in the section, “Closing the Workstation and Preparing for Operation”on page 34 Replacing the I/O Board Assembly The I/O board assembly sits beneath the DVD drive and contains the power switch, Power LED,...

  • Page 76: To Replace The I/O Board Assembly

    FIGURE 3–29 Push the I/O board assembly out the front of the chassis. Slide the new I/O board assembly through the vacant I/O slot in the front of the workstation. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 77: Replacing The System Cables

    Replacing the System Cables Align the screw hole in the I/O board assembly with the captive green retaining screw and tighten the captive screw to secure the I/O board (see Figure 3–30). Installing the I/O Board Assembly FIGURE 3–30 Connect the audio cable (J1), the USB cable (J5), the IEEE 1394 cable (J8), and the I/O cable (J12) from the back side of the I/o board.

  • Page 78: Replacing The Heat Sink And Cpu

    The CPU is a field replaceable unit (FRU) and should be replaced only by trained field Note – service technicians. Required tools: A long blade Phillips screwdriver (minimum six inches) ■ Antistatic wrist strap and mat ■ Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 79: To Remove The Heat Sink And Cpu

    Replacing the Heat Sink and CPU Before removing the CPU from the motherboard, create a backup file to preserve all Note – important data. ▼ To Remove the Heat Sink and CPU Power off the workstation using the procedure described in the section, “To Power Off the Workstation”on page Remove the left-side access panel using the procedure described in the section,...

  • Page 80: Removing The Heat Sink-Fan Assembly

    Lift the unhinged side of the CPU socket retainer to its fully open (upright) position. This action exposes the CPU. The CPU is mounted to a PCB that is keyed (notched) on two opposite sides. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 81: Removing The Cpu From The Workstation

    Replacing the Heat Sink and CPU Removing the CPU From the Workstation FIGURE 3–32 Grasp the notched edges of the CPU PCB and lift it out of the socket. Set the CPU on an antistatic mat or surface. Remove the new CPU from the antistatic packaging. Ensure that the CPU socket retainer lever and hinged socket retainer are in the fully open (upright) position (see Figure...

  • Page 82: Installing The Cpu

    Use the entire contents of the syringe. c. Using the clean edge of a plastic bag, spread the thermal compound until it covers the top of the CPU in a thin, uniform layer. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 83: Installing The Heat Sink-Fan Assembly

    Replacing the Heat Sink and CPU Do not use an unprotected finger to spread the thermal grease. The oil on your Caution – finger will degrade the performance of the thermal grease. Inspect the heat sink-fan assembly for dust and lint. Clean if necessary. Carefully position the heat sink-fan assembly over the CPU so that the arrow on the top points toward the front of the workstation.

  • Page 84: Replacing The Motherboard

    “Closing the Workstation and Preparing for Operation”on page Replacing the Motherboard The following sections describe how to remove and install the Sun Ultra 27 workstation system motherboard. The motherboard is not a CRU and should be replaced only by trained field service Note –...

  • Page 85: Installing The Motherboard

    Replacing the Motherboard Remove the DIMMs from the motherboard using the procedure in the section, “To Remove DIMMs”on page Remove heat sink and CPU from the motherboard using the procedure in the section, “To Remove the Heat Sink and CPU”on page Disconnect and label all cables attached to the motherboard.
  • Page 86 Installing the Motherboard FIGURE 3–36 Connect the system cables to the motherboard. Install the system fan using the procedure described in the section, “Replacing the System Fan” on page Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 87: Updating The Bios And Accessing The Bios Setup Utility

    Flashing the BIOS restores all settings to the default values. Note – Press the Esc key to exit the BIOS Setup utility without saving. Download the latest Sun Ultra 27 workstation Tools and Drivers DVD ISO image from the Sun web site: http://www.sun.com/downloads...

  • Page 88: To Access The Bios Setup Utility

    Updating the BIOS and Accessing the BIOS Setup Utility Ensure that you download the ISO image for the Sun Ultra 27 workstation. Caution – Burn the image to a DVD. Insert the DVD into the DVD drive and reboot the workstation.

  • Page 89: Running Diagnostics

    A diagnostic partition is required for the test scripts to write their log files. Without a diagnostic partition, the only output is the display on the diagnostic screens. The diagnostic partition is preinstalled on the Sun Ultra 27 workstation. You do not need to reinstall the diagnostic partition unless you removed it.

  • Page 90: To Start Pc-Check Diagnostics

    You must access and execute Pc-Check from the Sun Ultra 27 workstation Tools and ■ Drivers DVD. Insert the Sun Ultra 27 workstation Tools and Drivers DVD into your DVD drive, and reboot the system. The system boots to the Sun Ultra 27 workstation Tools and Drivers DVD main menu.

  • Page 91: System Information Menu

    Information section. IDE Bus Information Shows the master-slave devices on the primary and secondary IDE controllers. PCMCIA/CardBus Info Not relevant to the Sun Ultra 27 workstation. Interrupt Vectors Details device interrupt vector information. IRQ Information Shows hardware interrupt assignments. Device Drivers Shows device drivers loaded under Open DOS.

  • Page 92: Advanced Diagnostics

    Not applicable to the Sun Ultra 27 workstation. Parallel Ports Not applicable to the Sun Ultra 27 workstation. Modems Not applicable to the Sun Ultra 27 workstation. Includes an ATA test menu. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 93: Parameters For The Hd Tests

    Joystick Details information about a third-party joystick (not available from Sun) and includes a menu to test the joystick. Audio Details information about the audio devices on the system and includes an Audio Tests menu to test audio device information. A PCI audio card is required to run this test.

  • Page 94: To Test Hard Drives

    Read Verify Test ■ Non-Destructive Write Test ■ Destructive Write Test ■ Mechanics Stress Test ■ Internal Cache Test ■ View Error Log ■ Utilities Menu ■ Exit ■ Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 95: Immediate Burn In Testing

    Immediate Burn In Testing The Hard Disk Tests perform diagnostics on both the media and the device. The media diagnostic options are the Read Test, the Read Verify Test, the Non-Destructive Write Test, and the Destructive Write Test. These tests are relevant to testing the media associated with the HD hardware, such as the physical disk.

  • Page 96: To Perform Immediate Burn-In Testing

    Burn In testing menu options: Load Burn In Script ■ Type one of the following: quick.tst, noinput.tst, or full.tst If you created and saved your own script, type d:\testname.tst Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 97: Deferred Burn In Testing

    Deferred Burn In Testing where testname is the name of the script that you created. Save Burn In Script ■ To save a Burn In script that you created, type d:\testname.tst where testname is the name of the script that you created. Change Options ■...

  • Page 98: Create Diagnostic Partition Option

    Create Diagnostic Partition Option The diagnostic partition is preinstalled on the Sun Ultra 27 workstation. You need to reinstall the diagnostic partition only if you reformatted your hard drive. Using the Erase Primary Boot Hard Disk utility on the Tools and Drivers DVD preserves the diagnostic partition (see the Ultra 27 Workstation Linux and Solaris Operating System Installation Guide).

  • Page 99: To Create A Log File On The Diagnostic Partition

    At the Tools and Drivers DVD main menu, type 1 to run Hardware Diagnostics. The Hardware Diagnostics menu appears. From the main menu, choose Create Diagnostic Partition. If the first bootable disk is clear of partitions, the Sun Microsystems Partitioning Utility ■ window appears. It states “Your primary hard disk is not partitioned.

  • Page 100: To Access The Diagnostic Partition Under Red Hat Linux

    To Access the Diagnostic Partition Under Red Hat Linux Remove the Tools and Drivers DVD from the DVD drive. Reboot the workstation and start the Red Hat Linux OS. Log in as superuser. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 101 Create Diagnostic Partition Option To determine whether your diagnostic partition is configured to be mounted, type the following command: # ls /diagpart If this command does not list the log files created by the hardware diagnostics software, ■ then the OS was not configured to mount the diagnostic partition. Continue to Step If the command lists the log files created by the hardware diagnostics software, then the OS ■...

  • Page 102: To Access The Diagnostic Partition Under The Solaris 10 Os

    The following lines appear if the diagnostic partition is mounted successfully: Mounting Diagnostic Partition Installation Successful Type the following command to list the contents of the diagnostic partition: # ls /diagpart Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 103: To Access The Diagnostic Partition On A Windows System

    To Access the Diagnostic Partition on a Windows System If you are running Windows XP on the Sun Ultra 27 workstation, you cannot access the diagnostic partition using Windows XP. The only way to retrieve the contents (log files) on the diagnostic partition is to attach a USB diskette drive to the Sun Ultra 27 workstation and complete the following procedure.
  • Page 104 Tests and Functional Tests. Hardware ID The compare test is used to determine the machine ID for the system. This test is not available for the Sun Ultra 27 workstation. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 105: Print Results Report

    Exit to DOS Print Results Report The Print Results Report option enables you to print the results of the diagnosis of your system. Ensure that your workstation is connected to a printer, and then type the required information to print the results. About Pc-Check The About Pc-Check window includes general information about Pc-Check software, including resident and nonresident components, such as mouse devices.

  • Page 107: Sun Ultra 27 Workstation System Specifications

    A P P E N D I X Sun Ultra 27 Workstation System Specifications System Components and Features Table A–1 shows the system’s key components. Sun Ultra 27 Workstation Components TABLE A–1 Component Description ■ One Intel Xeon processor (W3570, W3540, or W3520) ■...

  • Page 108: Pcie And Pci Expansion Slots

    25 W 3/4 /Full Not for graphics Second accelerators. For PCIe expansion cards such as NIC. Combined with slot 2. If slot not occupied by video card in slot PCIe0. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 109: Additional Ports

    Supported sizes and frequencies: 1 GB and 2 GB 1066 MHz and 1333 MHz DIMMs (see the ■ Sun Ultra 27 Workstation Product Notes for supported hardware and other workstation-related issues.) Appendix A • Sun Ultra 27 Workstation System Specifications...

  • Page 110: Supported Memory Configurations

    Populate DIMMs according to the supported memory configurations listed in the next ■ section. Supported Memory Configurations The following is a list of supported memory configurations for the Sun Ultra 27 workstation workstation. Only these configurations are valid: One 1 GB DIMM in slot 1 (1 GB DIMM only) ■...

  • Page 111: Environmental Specifications

    TABLE A–7 Input Voltage Maximum Input Current Maximum Inrush Current Range 200 Apeak Environmental Specifications Table A–8 lists the environmental specifications for the Sun Ultra 27 workstation. Sun Ultra 27 workstation Workstation Environmental Specifications TABLE A–8 Specification State British Metric Humidity Operating 7%–93% RH noncondensing, 100.4˚...
  • Page 112 Environmental Specifications Sun Ultra 27 workstation Workstation Environmental Specifications (Continued) TABLE A–8 Specification State British Metric Nonoperating max 39,370 ft max 12,000 m Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 113: Bios Post Code Checkpoints

    A P P E N D I X BIOS POST Code Checkpoints Typically, the BIOS displays warning or error messages on the video display in the event of hardware or configuration errors. However, if the error is so severe that the BIOS halts immediately or cannot initialize the video, you can read the last executed POST code from the port 80 LED.

  • Page 114: Bios Port 80 Post Code Checkpoints

    1. Disable PS/2 mouse interface (optional). 2. Autodetect ports for keyboard and mouse followed by a port and interface swap (optional). 3. Reset keyboard for Winbond 977 series Super I/O chips. Reserved. Reserved. Reserved. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 115 BIOS POST Code Checkpoints BIOS Port 80 POST Code Checkpoints (Continued) TABLE B–1 Post Code Description Test F000h segment shadow to see whether it is read/writable or not. If test fails, keep beeping the speaker. Reserved. Autodetect flash type to load appropriate flash R/W codes into the runtime area in F000 for ESCD &...
  • Page 116 Reserved. Invoke video BIOS. Reserved. 1. Initialize double-byte language font (optional). 2. Display information on screen, including award title, CPU type, CPU speed, and full-screen logo. Reserved. Reserved. Reserved. Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...

  • Page 117: Index

    Index components (Continued) cables access panel removal, 35-36 replacing, 77-78 adding front panel, 15-16 hard drives, 40-42 heat sink and CPU PCI cards, 65-67 removing, 79-84 PCIe cards, 56-60 locating, 15-16 motherboard installing, 85-87 removing, 84-85 battery, replacing, 67-69 bezel installing, 34-35 removing, 33-34 DB15 VGA graphics connector, 108...
  • Page 118 I/O board assembly, 75-77 postinstallation instructions, 34 motherboard, 84-87, 87 preinstallation instructions, 31-32 PCIe cards, 56-60 removing access panel, 35-36 system cables, 77-78 system fan, 69-72 required tools and supplies, 31 Sun Ultra 27 Workstation Service Manual • June 2009, Revision A...
  • Page 119 Index SATA converting to SAS, 42-44 replacing, 78 splitter cable, 61 support, obtaining, 28 system specifications environmental, 111 expansion slots PCI slots, 108 key components, 107 physical, 110 power, 110 technical assistance, 28 updating BIOS, 87-88 USB, 78 visual inspection external, 23-24 internal, 27-28...

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