Sun Microsystems Ultra 24 Service Manual
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Sun Microsystems Ultra 24 Service Manual

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Sun Ultra™ 24 Workstation
Service Manual
Sun Microsystems, Inc.
www.sun.com
Part No. 820-2480-11
November 2007, Revision A
Submit comments about this document at: http://www.sun.com/hwdocs/feedback

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Summary of Contents for Sun Microsystems Ultra 24

  • Page 1 Sun Ultra™ 24 Workstation Service Manual Sun Microsystems, Inc. www.sun.com Part No. 820-2480-11 November 2007, Revision A Submit comments about this document at: http://www.sun.com/hwdocs/feedback...
  • Page 2 Etats-Unis et dans d'autres pays et licenciée exclusivement par X/Open Company, Ltd. Sun, Sun Microsystems, le logo Sun, Java, Solaris et NetBeans Sun Ultra sont des marques de fabrique ou des marques déposées de Sun Microsystems, Inc. aux Etats-Unis et dans d'autres pays.

  • Page 3: Table Of Contents

    1.3.2 Power Supply Cables and Connections 1–5 1.3.2.1 Component Cables and Connections 1–5 Unpacking, Cabling, and Powering the Sun Ultra 24 Workstation 2–1 Planning the Installation Process 2–2 Checking Package Contents 2–3 Connecting External Devices to the Workstation 2–4 Powering On the Workstation 2–5 Powering Off the Workstation 2–6...
  • Page 4 Maintaining the Workstation 5–1 Electrostatic Discharge (ESD) Precautions 5–2 Opening the Workstation 5–2 5.2.1 Tools and Supplies Needed 5–2 5.2.2 Powering Off the System and Removing the Left Side Access Panel 5–3 Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 5 5.2.3 Removing the Front Bezel 5–4 Closing the Workstation 5–5 5.3.1 Postinstallation Instructions 5–5 5.3.2 Installing the Front Bezel 5–6 5.3.3 Installing the Left Side Access Panel 5–7 Removing or Adding a Hard Drive 5–9 5.4.1 Removing a Hard Drive 5–9 5.4.2 Installing a Hard Drive 5–11 Installing SAS Card, Cables, and Hard Drives 5–12...
  • Page 6 System Components and Features A–2 Memory Configurations A–3 A.2.1 PCIe and PCI Expansion Slots A–4 A.2.2 Physical Specifications A–4 Power Specifications A–5 Environmental Specifications A–6 B. BIOS POST Codes B–1 Index Index–1 Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 7 Power Supply and Component Cable Connections to Motherboard 1–5 FIGURE 1-4 Internal Component Cables and Connections 1–6 FIGURE 1-5 Process Flow for Setting Up the Sun Ultra 24 Workstation 2–2 FIGURE 2-1 External Cable Connections 2–4 FIGURE 2-2 Connecting the Monitor to the System Image 2–5 FIGURE 2-3 Removing the Side Access Panel 5–4...
  • Page 8 FIGURE 5-36 Installing the Mounting Bracket on to the Backside of the Motherboard 5–58 FIGURE 5-37 Installing the Motherboard 5–60 FIGURE 5-38 Location of Port 80 LED B–2 FIGURE B-1 viii Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 9 Tables Items Included in the Sun Ultra 24 Workstation Box 2–3 TABLE 2-1 Troubleshooting Procedures 3–4 TABLE 3-1 Sun Web Sites and Telephone Numbers 3–7 TABLE 3-2 System Information Menu Options 4–3 TABLE 4-1 Advanced Diagnostics Tests Menu Options 4–5 TABLE 4-2 Parameters for the HD Tests 4–7...
  • Page 10 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 11: Preface

    Preface The Sun Ultra 24 Workstation Service Manual provides a detailed description of the hardware and software applications used to support the Sun Ultra 24 Workstation. This book is intended for system administrators, network administrators, or service technicians who have knowledge of workstation hardware and software.

  • Page 12: Typographic Conventions

    You must be superuser to do this. with real names or values. To delete a file, type rm filename. * The settings on your browser might differ from these settings. xii Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 13: Index

    Related Documentation The document set for the Sun Ultra 24 Workstation is described in the Where to Find Sun Ultra 24 Workstation Documentation sheet that is packed with your system. All documents are posted at: http://docs.sun.com/app/docs/prod/ultra24 Translated versions of some of these documents are available at: http://docs.sun.com...

  • Page 14: Safety Information

    Ordering Components You can order additional components and replacement parts for the Sun Ultra 24 Workstation. Contact your local Sun sales representative for more information. For the most up-to-date component information, see the Sun Ultra 24 Workstation components list at: http://sunsolve.sun.com/handbook_pub/...
  • Page 15 Sun is interested in improving its documentation and welcomes your comments and suggestions. You can submit your comments at: http://www.sun.com/hwdocs/feedback/ Please include the title and part number of your document with your feedback: Sun Ultra 24 Workstation Service Manual, 820-2480-11 Preface...
  • Page 16 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 17: Sun Ultra 24 Workstation Hardware Features

    C H A P T E R Sun Ultra 24 Workstation Hardware Features This chapter provides an overview of the Sun Ultra 24 Workstation hardware features, and includes the following sections: Section 1.1, “Front Panel” on page 1-2 ■ Section 1.2, “Back Panel” on page 1-3 ■...

  • Page 18: Front Panel

    Front Panel lists the front panel components. FIGURE 1-1 Front Panel Components FIGURE 1-1 Figure Legend Power Button Two USB 2.0 ports Power LED Microphone-in jack Two 1394 ports Microphote-out jack Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 19: Back Panel

    PCIe slot Audio connector x16 PCIe slot Audio connector PCI slot Audio connector PCI slot Audio connector PCIe x8 (4,1) slot Four USB Ports Release screws (captive) for left side access cover Chapter 1 Sun Ultra 24 Workstation Hardware Features...

  • Page 20: Internal Components And Cables

    System fan PCIe x8 (4,1) slot Heatsink and CPU DVD release lever Blank unused slot I/O board release screw (captive) x16 PCIe slot Hard drive cage x1 PCIe slot Hard drives Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 21: Power Supply Cables And Connections

    Power supply to DVD drive Storage Backplane Power supply P1 to motherboard PWR1 Power supply P2 to motherboard PWR2 1.3.2.1 Component Cables and Connections lists the component cables and connections. FIGURE 1-5 Chapter 1 Sun Ultra 24 Workstation Hardware Features...

  • Page 22: Figure 1-5 Internal Component Cables And Connections

    SATA 2 to Storage Backplane HDD2 (blue) CPU Fan to MB CPU_FAN SATA 3 to Storage Backplane HDD3 (green) DVD to MB SATA 0 (white) SATA 4 Storage Backplane HDD4 (red) I/O Board J5 to MB FPB_USB Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 23: Unpacking, Cabling, And Powering The Sun Ultra 24 Workstation

    Unpacking, Cabling, and Powering the Sun Ultra 24 Workstation This chapter describes how to connect cables and power the Sun Ultra 24 Workstation on and off. The chapter includes the following sections. Section 2.1, “Planning the Installation Process” on page 2-2 ■...

  • Page 24: Planning The Installation Process

    Planning the Installation Process Use the following flowchart to assist you with installing the Sun Ultra 24 Workstation. START Unpack the workstation and familiarize yourself with the Chapter workstation features. For information about how Install Install optional to install DIMMs, a graphic...

  • Page 25: Checking Package Contents

    • Sun Ultra 24 Workstation • DMS-59 cable (if the workstation is configured with an NVS290 graphics card) • Sun Ultra 24 Workstation Tools and Drivers DVD (includes drivers and diagnostic software) Documentation • Sun Ultra 24 Workstation Installation Manual •...

  • Page 26: Connecting External Devices To The Workstation

    3. Connect the mouse to the USB connector on the underside of the keyboard or to a USB connector on the front or back panel. 4. Connect the Ethernet cable to the Ethernet connector on the Sun Ultra 24 Workstation, and connect the other end of the cable to an Ethernet RJ-45 jack.

  • Page 27: Powering On The Workstation

    2. Turn the power switch on the rear of the workstation to the On ( | ) position. 3. Press and release the power switch on the front panel. Chapter 2 Unpacking, Cabling, and Powering the Sun Ultra 24 Workstation...

  • Page 28: Powering Off The Workstation

    If the proceeding options do not power off the workstation, turn the power switch on the back panel to the off ( 0 ) position. After powering off the workstation, wait at least four seconds before powering on the workstation again. Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 29: Troubleshooting

    C H A P T E R Troubleshooting This chapter describes visual inspection and troubleshooting procedures, and provides contact information if you require technical assistance. The following sections are included in this chapter: Troubleshooting Overview ■ Section 3.2, “Visual Inspection” on page 3-2 ■...

  • Page 30: Visual Inspection

    Section 5.2, “Opening the Workstation” on page 5-2. Caution – Some components, such as the heatsink, can become extremely hot during system operations. Allow these components to cool before handling them. Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 31: Troubleshooting Procedures

    5. Verify that the components are fully seated in their sockets or connectors and that the sockets are clean. 6. Verify that all cables inside the system are firmly attached to their appropriate connectors. 7. Replace the left side access panel. 8.
  • Page 32 LED does not blink. Unable to access the • Check the cabling and network equipment to make sure that all network. cables are correctly seated. • Reinstall the network drivers. Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 33 Troubleshooting Procedures (Continued) TABLE 3-1 Problem Possible Solution Newly installed • Make sure that the memory is properly seated on the DIMM memory is not sockets. detected. • Move the memory to the other DIMM socket to determine whether the socket is defective. •...
  • Page 34 • Does the monitor work when connected to another system? • If you have another monitor, does it work when connected to the original system? • Verify that the BIOS settings are correct. Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 35: Obtaining Technical Assistance

    TABLE 3-2 Sun Web Sites and Telephone Numbers TABLE 3-2 Workstation Documents and Support Resources URL or Telephone Number PDF files for all the current Sun Ultra 24 http://docs.sun.com/app/docs/prod/ultra24 Workstation documents. Solaris OS and other software documents. This web http://docs.sun.com/documentation/ site has full search capabilities.
  • Page 36 URL or Telephone Number International telephone numbers for Sun service http://www.sun.com/service/contacting/ support. solution.html Warranty and contract support contacts. Links to http://www.sun.com/service/warrantiescontra other service tools. cts/index.html Warranties for every Sun product. http://www.sun.com/service/support/warranty Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 37: Running Diagnostics

    Sun Ultra 24 Workstation Tools and Drivers DVD. If you encounter a hardware-related error message (such as a memory error or hard disk error) on your Sun Ultra 24 Workstation, run one of the following tests: Advanced Diagnostics Test: Specific hardware component tests ■...

  • Page 38: Understanding The Diagnostic Partition

    A diagnostic partition is required for the test scripts to write their log files. Without a diagnostic partition, the only output is the display on the diagnostic screens. The diagnostic partition is preinstalled on the Sun Ultra 24 Workstation. You do not need to reinstall the diagnostic partition unless you removed it.

  • Page 39: System Information Menu

    Management Information section. IDE Bus Information Shows the master-slave devices on the primary and secondary IDE controllers. PCMCIA/CardBus Info Not relevant to the Sun Ultra 24 Workstation. Interrupt Vectors Details and lists device interrupt vector information. Chapter 4 Running Diagnostics...
  • Page 40 Shows the CMOS settings of the system. SCSI Utilities Not applicable to the Sun Ultra 24 Workstation. Text File Editor Opens a text editor. Start-Up Options Enables you to set up options for diagnostics testing. Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 41: Advanced Diagnostics

    Motherboard Tests menu to test the motherboard on the system. Diskettes Not applicable to the Sun Ultra 24 Workstation. Hard Disks Details information about the hard disk and includes a Hard Disk Tests menu to test hard disks on the system.

  • Page 42: Hard Drive Testing

    Hard Disk Tests menu. The Hard Disk Tests menu displays the following options: Select Drive ■ Test Settings ■ Read Test ■ Read Verify Test ■ Non-Destructive Write Test ■ Destructive Write Test ■ Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 43: Parameters For The Hd Tests

    Mechanics Stress Test ■ Internal Cache Test ■ View Error Log ■ Utilities Menu ■ Exit ■ The Hard Disk Tests perform diagnostics on both the media and the device. The media diagnostic options are the Read Test, the Read Verify Test, the Non- Destructive Write Test, and the Destructive Write Test.

  • Page 44: Immediate Burn In Testing

    In Testing window appears. The window includes the list of options shown in for running the tests. When a quick.tst, noinput.tst, or full.tst TABLE 4-4 script is loaded, the defaults indicated in the third column are automatically loaded. Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 45: Continuous Burn In Testing Options

    Continuous Burn In Testing Options TABLE 4-4 Default Using quick.tst, Option Default – General noinput.tst, or full.tst Script All Possible Choices Pass Control Overall Time Overall Passes Individual Passes, Overall Passes, or Overall Time Duration 01:00 Type any number to choose the time duration of the test Script File quick.tst, noinput.tst,...

  • Page 46: Deferred Burn In Testing

    TABLE 4-4 Select Tests ■ Opens a listing of all of the possible types of tests available for you to run for the currently loaded test script. 4-10 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 47: Create Diagnostic Partition

    Create Diagnostic Partition The diagnostic partition is preinstalled on the Sun Ultra 24 Workstation. You need to reinstall the diagnostic partition only if you reformatted your hard drive. Using the Erase Primary Boot Hard Disk utility on the Tools and Drivers DVD preserves the diagnostic partition (see the Sun Ultra 24 Workstation Operating System Installation Guide).

  • Page 48: Creating A Log File On The Diagnostic Partition

    4. From the main menu, choose Create Diagnostic Partition. If the first bootable disk is clear of partitions, the Sun Microsystems ■ Partitioning Utility window appears. It states: “Your primary hard disk is not partitioned. Would you like to partition it now?”...

  • Page 49: Accessing The Diagnostic Partition Under Red Hat Linux

    Type noinput.tst, and press the Enter key. ■ If you are using a test you created yourself, type d:\testname.tst in the Load ■ Burn In Script field. testname is the name of the test you created. 7. Select Perform Burn In Tests to run the script. 8.

  • Page 50: Accessing The Diagnostic Partition Under The Solaris 10 Operating System

    OS is configured to mount the diagnostic partition. All users have read access to this partition. Only the superuser has read/write access to this partition. You do not need to continue this procedure. 4-14 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 51: Accessing The Diagnostic Partition Under Windows Xp

    Accessing the Diagnostic Partition Under Windows XP If you are running Windows XP on the Sun Ultra 24 Workstation, you cannot access the diagnostic partition using Windows XP. The only way to retrieve the contents (log files) on the diagnostic partition is to attach a USB diskette drive to the Sun Ultra 24 Workstation and complete the following procedure.

  • Page 52: Show Results Summary

    Graphics Mode Positions, Graphics Area Redefine, and Graphics Cursor Redefine. Video This section shows the following tests conducted against the video: Color Purity Test, True Color Test, Alignment Test, LCD Test, and Test Cord Test. 4-16 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 53: Print Results Report

    Hardware ID The compare test is used to determine the machine ID for the system. This test is not available for the Sun Ultra 24 Workstation. Print Results Report The Print Results Report option enables you to print the results of the diagnosis of your system.
  • Page 54 4-18 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 55: Maintaining The Workstation

    Maintaining the Workstation This chapter provides instructions on how to add, replace, and configure the components in the Sun Ultra 24 Workstation after it is set up. The following sections are included in this chapter: Section 5.1, “Electrostatic Discharge (ESD) Precautions” on page 5-2 ■...

  • Page 56: Electrostatic Discharge (Esd) Precautions

    This section describes how to remove the left side access panel and the front bezel. 5.2.1 Tools and Supplies Needed No. 2 Phillips screwdriver ■ No. 2 Long Phillips screwdriver (>5 inch) ■ Flat-head screwdriver ■ Antistatic wrist strap (shipped with every CRU) ■ Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 57: Powering Off The System And Removing The Left Side Access Panel

    5.2.2 Powering Off the System and Removing the Left Side Access Panel Before you remove, replace, or install any components, perform the following steps. 1. Power off the system and all the peripherals connected to it. 2. Turn the power switch on the back of the chassis to the Off position ( 0 ). Caution –...

  • Page 58: Removing The Front Bezel

    Caution – Be very careful when pulling the bezel away from the chassis. The bezel tabs and the chassis hooks might break if you apply too much force or attempt to swing the bezel open. Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 59: Closing The Workstation

    Removing the Front Bezel FIGURE 5-2 3. Gently move the left front side of the bezel slightly to the left, then forward to disengage the three chassis hooks on the right side (see FIGURE 5-2 4. Remove the bezel and set it aside. Closing the Workstation This section describes how to install the left side access panel and the front bezel.

  • Page 60: Installing The Front Bezel

    Caution – Use care when installing the bezel. The bezel tabs and the chassis hooks might break if you apply too much force or attempt to swing the bezel closed. Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 61: Installing The Left Side Access Panel

    Installing the Front Bezel FIGURE 5-3 5.3.3 Installing the Left Side Access Panel Install the left side access panel after you finish inspecting or installing components. 1. Ensure that all the components are installed as described in the step-by-step instructions for the procedure you are following. 2.

  • Page 62: Figure 5-4 Installing The Left Side Access Panel

    6. Tighten the two captive thumbscrews located on the rear lip of the panel. The access panel is installed flat against the chassis with the thumbscrews tightened. Installing the Left Side Access Panel FIGURE 5-4 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 63: Removing Or Adding A Hard Drive

    Hard drive assembly – Installed hard drives, the HD cage, and the storage ■ backplane. 5.4.1 Removing a Hard Drive Note – The Sun Ultra 24 Workstation accommodates up to four hard drives. If you are not removing an existing HD, proceed to Section 5.4.2, “Installing a Hard Drive” on page 5-11.

  • Page 64: Figure 5-5 Removing A Hard Drive

    Removing a Hard Drive FIGURE 5-5 5. Grasp the HD handle and pull straight up to remove the HD from the system. 6. Set the HD on an antistatic surface. 5-10 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 65: Installing A Hard Drive

    7. Choose your next step. If you removed an HD and want to replace it, see Section 5.4.2, “Installing a ■ Hard Drive” on page 5-11. If you removed an HD and are not replacing it at this time, close the system by ■...

  • Page 66: Figure 5-6 Installing A Hard Drive

    9. Inspect the hard drive assembly to verify the following items: The metal locking handle is fully closed. ■ The HD is seated in the backplane connector. ■ 5-12 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 67: Installing Sas Card, Cables, And Hard Drives

    10. To close the system, perform the steps in Section 5.3.1, “Postinstallation Instructions” on page 5-5. Installing SAS Card, Cables, and Hard Drives To replace the SATA drives with SAS drives, use the following procedure. You will need to order a SAS installation kit that includes a SAS PCIe card, and SAS hard drives.

  • Page 68: Figure

    6. Insert the SAS card into the PCIe card slot, and secure the card with a screw. FIGURE 5-7 7. To keep the cables out of the air stream, carefully secure them in the tie-downs. 5-14 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 69: Figure 5-7 Installing A Sas Card

    Section 5.3.3, “Installing the Left Side Access Panel” on page 5-7. 10. Install a new operating system for the new SAS configuration. Refer to the Sun Ultra 24 Workstation Operating System Installation Guide at: http://www.docs.sun.com/ Chapter 5 Maintaining the Workstation...

  • Page 70: Replacing The Storage Backplane

    Removing the Left Side Access Panel” on page 5-3. 2. Gently lay the system on its right side on a stable, nonslip surface. 3. Locate the HD assembly (see FIGURE 5-8 5-16 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 71: Figure 5-8 Location Of The Storage Backplane

    Location of the Storage Backplane FIGURE 5-8 4. Remove any installed hard drives, and place them on an antistatic surface. Section 5.4.1, “Removing a Hard Drive” on page 5-9. 5. Disconnect the power and storage interface cables (see FIGURE 5-9 Chapter 5 Maintaining the Workstation 5-17...

  • Page 72: Figure 5-9 Removing The Storage Backplane

    7. Remove the storage backplane by pulling it up through the storage cage. 8. Proceed to Section 5.6.2, “Installing the Storage Backplane” on page 5-18 install the new storage backplane. 5-18 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 73: Installing The Storage Backplane

    5.6.2 Installing the Storage Backplane To install a storage backplane: 1. Ensure that the power switch on the back panel is in the Off position ( 0 ), and that the system is lying on its side with the left side access panel removed. 2.
  • Page 74 Be sure that the storage interface cables are seated in the storage backplane ■ connectors. 8. To close the system, perform the steps in Section 5.3.1, “Postinstallation Instructions” on page 5-5. 5-20 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 75: Replacing The Dvd Drive

    Replacing the DVD Drive This section describes the procedures to remove and replace the DVD drive. 5.7.1 Removing the DVD Drive To remove the DVD drive: 1. Remove any media in the DVD drive. 2. Follow the instructions in Section 5.2.2, “Powering Off the System and Removing the Left Side Access Panel”...

  • Page 76: Figure 5-12 Removing The Dvd Drive

    6. Gently pull out the DVD drive from the front of the chassis. 7. Place the DVD drive on an antistatic surface. 8. Install the new DVD drive as shown in Section 5.7.2, “Installing the DVD Drive” on page 5-22. 5-22 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 77: Installing The Dvd Drive

    5.7.2 Installing the DVD Drive To install the DVD drive: 1. Follow the instructions in Section 5.2.2, “Powering Off the System and Removing the Left Side Access Panel” on page 5-3. 2. Remove the new DVD drive from its packaging. 3.

  • Page 78: Removing Or Installing Dimms

    3. Identify the location from which you will remove a DIMM (for DIMM location, see Section 1.3, “Internal Components and Cables” on page 1-4). 4. Place your forefingers on the top of the DIMM. 5-24 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 79: Installing Dimms

    5. Remove the DIMM by pressing down on the ejector bars at both ends of the DIMM socket ( FIGURE 5-14 Removing a DIMM FIGURE 5-14 6. Set the DIMM aside on an antistatic surface. 7. Choose the next step. If you are installing a new DIMM, see Section 5.8.2, “Installing DIMMs”...

  • Page 80: Reconfiguring The System Memory

    Reconfiguring the System Memory The system automatically detects the amount of memory installed. Run the BIOS setup to view the new value for total system memory, and make a note of it. 5-26 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 81: Removing And Installing A Pcie Card

    Removing and Installing a PCIe Card This section describes how to remove and install a PCI Express (PCIe) card. For information about how to remove and replace PCI cards, see Section 5.10, “Removing and Installing PCI Cards” on page 5-29. 5.9.1 Removing a PCIe Card To remove a PCIe card:...

  • Page 82: Figure 5-16 Removing A Pcie Graphics Card

    If you are not replacing the graphics card, replace the slot filler panel, and then ■ close the system by performing the steps in Section 5.3.1, “Postinstallation Instructions” on page 5-5. 5-28 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 83: Installing A Pcie Card

    5.9.2 Installing a PCIe Card Note – See Section 1.3, “Internal Components and Cables” on page 1-4 for PCIe slot locations and to Section A.2.1, “PCIe and PCI Expansion Slots” on page A-4, for slot specifications. To install a card into a PCIe slot: 1.

  • Page 84: Removing And Installing Pci Cards

    PCI cards might vary in the way in they are installed in the system. 1. Perform the steps listed in Section 5.2.2, “Powering Off the System and Removing the Left Side Access Panel” on page 5-3. 5-30 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 85: Figure 5-18 Removing A Pci Card

    2. Gently lay the system on its right side on a stable, nonslip surface. 3. Remove any cables connected to the card. 4. Unscrew the PCI card retainer screw (see FIGURE 5-18 5. Remove the PCI card. Gently rock the PCI card forward, and then lift it straight out of the PCI card slot and set it aside on an antistatic surface.

  • Page 86: Installing A Pci Card

    4. Remove the metal bracket cover for the slot from the back panel. 5. Remove the PCI card from its protective packaging, and lay the card on an antistatic surface until you are ready to install it. 5-32 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 87: Figure 5-19 Installing A Pci Card

    6. Position the card over the selected slot (see FIGURE 5-19 Installing a PCI card FIGURE 5-19 7. Press down on the card until it is completely seated in the slot. 8. Fasten the retaining screw into place. Torque the screws to 8 to 9 inch-pounds. 9.

  • Page 88: Replacing The System Battery

    5.11 Replacing the System Battery The battery specifications for the Sun Ultra 24 Workstation are shown in TABLE 5-1 Battery Specifications TABLE 5-1 Specification Value Voltage 3 VDC Type CR 2032 To remove and replace the system battery: Caution – If you remove the system battery, you could erase all system-specific information saved in the CMOS.

  • Page 89: Figure 5-20 Removing The System Battery

    4. Lift the battery to remove it (see FIGURE 5-20 Removing the System Battery FIGURE 5-20 5. Install the new battery with the positive sign (+) facing up (see FIGURE 5-21 Tilt the battery into the battery connector, angling the battery under the battery latch.

  • Page 90: Figure 5-21 Installing A System Battery

    Installing a System Battery FIGURE 5-21 6. Close the system by performing the steps in Section 5.3.1, “Postinstallation Instructions” on page 5-5. 5-36 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 91: Replacing The System Fan

    5.12 Replacing the System Fan To replace the system fan: Section 5.2.2, “Powering Off the System and Removing the 1. Follow the steps in Left Side Access Panel” on page 5-3. 2. Locate the system fan on the back inside panel of the workstation. 3.

  • Page 92: Figure 5-22 Removing The System Fan

    10. Gently press the fan against the chassis, with the four hooks on the back of the fan bracket in the corner holes on the chassis grill. 11. Slide the fan up until the latches click into their locked position (see FIGURE 5-23 5-38 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 93: Figure 5-23 Installing The System Fan

    Installing the System Fan FIGURE 5-23 12. Route the fan’s power cord through the cable management strap near the top right corner of the motherboard. 13. Connect the fan cable to the SYS_FAN connector on the motherboard. 14. Close the system by performing the steps in Section 5.3.1, “Postinstallation Instructions”...

  • Page 94: Replacing The Power Supply

    2. Unplug the AC power cord from the system. 3. Gently lay the system on its right side on a stable, nonslip surface. 4. Locate the power supply (see FIGURE 5-24 5-40 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 95: Figure 5-24 Location Of The Power Supply

    Location of the Power Supply FIGURE 5-24 5. Unfasten the connectors from the motherboard, and release the cable management straps. Chapter 5 Maintaining the Workstation 5-41...

  • Page 96: Figure 5-25 Locations Of Power Supply Connections On The Motherboard

    7. While supporting the power supply, unfasten the four mounting screws (see FIGURE 5-26 8. Remove the power supply from the interior of the system chassis. Removing the Power Supply From the Chassis FIGURE 5-26 5-42 Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 97 Section 5.13.2, “Installing the Power 9. Install the new power supply as shown as Supply” on page 5-43. Chapter 5 Maintaining the Workstation 5-43...

  • Page 98: Installing The Power Supply

    3. Fasten the four mounting screws on the back of the chassis to secure the power supply to the chassis. 4. Reconnect the power supply cables (see ), and then secure them FIGURE 5-25 with the cable management straps. 5-44 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 99: Replacing The I/O Board Assembly

    Caution – When you connect the power supply cables, make sure that the cables do not interfere with the DIMMs. If the cables push against the DIMMs, the DIMMs might loosen from their connectors. 5. Verify that the four mounting screws are secure, that all cables are reconnected, and that the cables are secured by the cable management straps.

  • Page 100: Figure 5-28 Removing The I/O Board Assembly

    7. Push the I/O board out the front of the chassis. 8. Install the new I/O board assembly as shown in Section 5.14.2, “Installing the I/O Board Assembly” on page 5-46. 5-46 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 101: Installing The I/O Board Assembly

    5.14.2 Installing the I/O Board Assembly To install the I/O board assembly: 1. If necessary perform the steps in Section 5.2.2, “Powering Off the System and Removing the Left Side Access Panel” on page 5-3. 2. Place the system unit on a flat, stable surface. 3.

  • Page 102: Replacing System Cables

    4. Ensure that all cable routing is correct and that all of the cable connectors are properly seated. 5-48 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 103: Replacing The Heatsink And Cpu

    5. Close the system by performing the steps in Section 5.3.1, “Postinstallation Instructions” on page 5-5. 5.16 Replacing the Heatsink and CPU This section describes how to remove or replace a heatsink and CPU. Note – The CPU is not a customer replaceable unit (CRU) and should be replaced only by trained field service technicians.

  • Page 104: Figure 5-30 Unlatching The Heatsink-Fan Assembly

    9. When you have released the lever from the retaining clip, lift the lever to its fully open (upright) position. This action releases the pressure on the hinged CPU socket retainer. 5-50 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 105: Installing A Heatsink And Cpu

    10. Lift the unhinged side of the CPU socket retainer to its fully open (upright) position. This action exposes the CPU. The CPU is mounted to a PCB that is keyed (notched) on two opposite sides. Removing the CPU From the Workstation FIGURE 5-31 11.

  • Page 106: Figure 5-32 Installing The Cpu

    Use the supplied syringe to apply approximately 0.5 ml of thermal grease to the center of the top of the CPU. Empty the entire syringe onto the chip. 5-52 Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 107 c. Using the wrapper of the alcohol wipe or the clean edge of a plastic bag, spread the thermal grease until it covers the top of the CPU in a thin, uniform layer. Caution – Do not use an unprotected finger to spread the thermal grease. The oil on your finger will degrade the performance of the thermal grease.

  • Page 108: Figure 5-33 Installing The Heatsink-Fan Assembly

    Caution – Irreparable damage can occur to the motherboard if you attempt to overtighten the heatsink-fan assembly screws. Securing the Heatsink/Fan Assembly Latches FIGURE 5-34 14. Connect the CPU fan cable to the connector on the motherboard. 5-54 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 109: Replacing The Motherboard

    Instructions” on page 5-5. 5.17 Replacing the Motherboard The following sections describe how to remove and install the Sun Ultra 24 Workstation system motherboard. Note – The motherboard is not a CRU and should be replaced only by trained field service technicians.

  • Page 110: Figure 5-35 Removing The Nine Motherboard Screws

    See the following sections for information about how to remove and replace the CPU and memory: Section 5.16, “Replacing the Heatsink and CPU” on page 5-48 ■ Section 5.8, “Removing or Installing DIMMs” on page 5-23 ■ 5-56 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 111: Installing The Motherboard

    5.17.2 Installing the Motherboard A motherboard FRU contains two components, the motherboard and the heatsink mounting bracket. To complete this procedure you must mount the bracket onto the backside of the motherboard before you install the motherboard into the workstation chassis.

  • Page 112: Figure 5-36 The Four Bracket Mounting Holes On The Backside Of The Motherboard

    One side of the mounting bracket has four threaded standoffs, and a protective paper-backing. 5. Peel the protective paper-backing from the bracket (see , panel 1). FIGURE 5-37 This exposes an adhesive surface on the bracket. 5-58 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 113: Figure 5-37 Installing The Mounting Bracket On To The Backside Of The Motherboard

    Installing the Mounting Bracket on to the Backside of the Motherboard FIGURE 5-37 6. Align the four threaded standoffs on the bracket with the four holes on the back side of the motherboard. 7. Place the bracket on to the backside of the motherboard, taking care to seat the threaded standoffs inside the bracket mounting holes (see , panel 2).
  • Page 114 Section 5.10.2, “Installing a PCI Card” on page 5-31 ■ 14. Reconnect all internal system cables. Section 5.15, “Replacing System Cables” on page 5-47. 15. Verify that all system components are securely installed or connected. 5-60 Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 115: Figure 5-38 Installing The Motherboard

    16. Close the system by performing the steps in Section 5.3.1, “Postinstallation Instructions” on page 5-5. Installing the Motherboard FIGURE 5-38 Chapter 5 Maintaining the Workstation 5-61...

  • Page 116: Updating The Bios

    2. Download the latest Sun Ultra 24 Workstation Tools and Drivers DVD ISO image from the Sun web site: http://www.sun.com/downloads Caution – Ensure that you download the ISO image for the Sun Ultra 24 Workstation. 3. Burn the image to a DVD.

  • Page 117: Resetting Previous Bios Settings

    3. Make any setting changes you require. In particular, ensure that RAID settings are enabled if required, and set AHCI for Windows/Linux, IDE for Solaris. For more information, see the Sun Ultra 24 Workstation Operating System Installation Guide. 4. Press the F10 key to save changes and exit.

  • Page 118: System Specifications

    A P P E N D I X System Specifications This appendix lists features and specifications for the Sun Ultra 24 Workstation and includes the following sections: Section A.1, “System Components and Features” on page A-2 ■ Section A.2, “Memory Configurations” on page A-3 ■...

  • Page 119: System Components And Features

    • Six audio connectors on the back panel (lined up in two rows of three) • Microphone-in jack on the front and back panels • Headphone-out jack on the front panel Sun Ultra 24 Workstation Service Manual • November 2007...

  • Page 120: Memory Configurations

    Memory Configurations lists the possible memory configurations for the Sun Ultra 24 Workstation. TABLE A-2 The system requires DDR2-667, registered, ECC DIMMs installed in pairs (except for single-DIMM configurations). You can purchase DIMM kits at: http://store.sun.com DIMM slots are number from DIMM 0 (closest to CPU) to DIMM 3 (farthest from CPU).

  • Page 121: Pcie And Pci Expansion Slots

    PCIe x8 mechanical slot (x4 Full Connector is x8, slot is electrically x4 Bottom electrical) A.2.2 Physical Specifications lists the physical specifications for the Sun Ultra 24 Workstation. TABLE A-4 Sun Ultra 24 Workstation Physical Specifications TABLE A-4 Specification British Metric Width 7.9 in.

  • Page 122: Power Specifications

    Power Specifications The maximum continuous power for the Sun Ultra 24 Workstation is 530W. , and list additional power specifications for the TABLE A-4 TABLE A-5 TABLE A-6 system. Input Voltage Range TABLE A-5 Input Voltage Minimum Nominal Maximum Units...

  • Page 123: Environmental Specifications

    Environmental Specifications lists the environmental specifications for the Sun Ultra 24 Workstation. TABLE A-8 Sun Ultra 24 Workstation Environmental Specifications TABLE A-8 Specification State British Metric Humidity Operating 7%–93% RH noncondensing, 7%–93% RH noncondensing, 100.4˚ F maximum wet bulb 38˚ C maximum wet bulb...

  • Page 124: Bios Post Codes

    A P P E N D I X BIOS POST Codes Typically, the BIOS displays warning or error messages on the video display in the event of hardware or configuration errors. However, if the error is so severe that the BIOS halts immediately or cannot initialize the video, you can read the last executed POST code from the port 80 LED.

  • Page 125: Figure B-1 Location Of Port 80 Led

    Expand the Xgroup codes locating in physical address 1000:0. Reserved. Initial Superio_Early_Init switch. Reserved. 1. Blank out screen. 2. Clear CMOS error flag. Reserved. 1. Clear 8042 interface. 2. Initialize 8042 self-test. Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 126 BIOS Port 80 POST Codes (Continued) TABLE B-1 Post Code Description 1. Test special keyboard controller for Winbond 977 series Super I/O chips. 2. Enable keyboard interface. Reserved. 1. Disable PS/2 mouse interface (optional). 2. Auto detect ports for keyboard and mouse followed by a port and interface swap (optional).
  • Page 127 4. Measure CPU speed. Reserved. Invoke video BIOS. Reserved. 1. Initialize double-byte language font (optional). 2. Display information on screen, including award title, CPU type, CPU speed, and full-screen logo. Reserved. Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 128 BIOS Port 80 POST Codes (Continued) TABLE B-1 Post Code Description Reserved. Reserved. Reserved. Reserved. Reset keyboard if Early_Reset_KB is defined. For example, Winbond 977 series Super I/O chips. See also POST 63h. Reserved. Test DMA channel 0. Reserved. Test DMA channel 1. Reserved.
  • Page 129 (Optional feature) Show message for entering AWDFLASH.EXE from FDD. Reserved. 1. Initialize Init_Onboard_Super_IO. 2. Initialize Init_Onbaord_AUDIO. Reserved. Reserved. Okay to enter setup utility; users cannot enter the CMOS setup utility until this POST stage. Reserved. Reserved. Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 130 BIOS Port 80 POST Codes (Continued) TABLE B-1 Post Code Description Reset keyboard if Early_Reset_KB is not defined. Reserved. Initialize PS/2 Mouse. Reserved. Prepare memory size information for function call: INT 15h ax=E820h. Reserved. Turn on L2 cache. Reserved. Program chipset registers according to items described in Setup & Auto-configuration table.
  • Page 131 1. Invoke all ISA adapter ROMs. 2. Invoke all PCI ROMs (except VGA). Reserved. 1. Enable or disable parity check according to CMOS setup. 2. APM initialization. Reserved. Clear noise of IRQs. Reserved. Reserved. Reserved. Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 132 BIOS Port 80 POST Codes (Continued) TABLE B-1 Post Code Description Read HD boot sector information for Trend Anti-Virus code. 1. Enable L2 cache. 2. Program daylight savings time. 3. Program boot-up speed. 4. Chipset final initialization. 5. Power management final initialization. 6.
  • Page 133 B-10 Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 134 Index installing, 5-6 removing, 5-4 access panel removal, 5-7 cables adding locating, 1-5 hard drives, 5-11 replacing, 5-47 PCI cards, 5-31 connecting external, 2-4 PCIe cards, 5-26 front panel, 1-2 heatsink and CPU installing, 5-50 back panel, 1-3 removing, 5-48 battery, 5-33 I/O board assembly bezel...
  • Page 135 5-46 precautions for installation, ESD, 5-2 removing, 5-44 IEEE 1394, 5-47, A-2 installation rear panel, 1-3 bezel removal, 5-4, 5-6 replacing opening the workstation, 5-2 to 5-5 battery, 5-33 Index-2 Sun Ultra 24 Workstation Service Manual • November 2007...
  • Page 136 DIMMs, 5-23 to 5-25 graphics card, 5-26 to 5-29 heatsink and CPU, 5-48 to 5-54 I/O board assembly, 5-44 to 5-47 motherboard, 5-54 to 5-60 PCIe cards, 5-26 to 5-29 power supply, 5-39 to 5-44 system cables, 5-47 system fan, 5-36 to 5-38 SATA, 5-47 specifications environmental, A-6...
  • Page 137 Index-4 Sun Ultra 24 Workstation Service Manual • November 2007...

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