Confirming Noc Connectivity (Static Ip Address) - Hughes HX90 User Manual

Start Test
2. Click
3. If the connectivity test succeeds but you still cannot access the Internet, follow
these steps to ping the router address from your computer.
a. At the System Control Center, click the
Information page appears.
b. Record the router address listed in the
c. On the Windows desktop, go to Start > Run.
Run
The
d. In the Open field, type
OK
e. Click
The Command window appears.
f. At the prompt, type
For example, if the router address is
172.19.19.1
Enter
g. Press
If pinging the router address succeeds but you still cannot access the Internet,
skip to Confirming Internet connectivity on page 51.

Confirming NOC connectivity (Static IP Address)

This section applies only if the router is using a static IP address.
If pinging the router address fails, and DHCP is disabled on the router, the default
gateway address is probably not set correctly in the computer's operating system
settings. The default gateway address should be the router IP address as displayed on
the System Information page
1. Check the default gateway address in the computer operating system's network
properties settings; make sure it is the same as the satellite router's IP address
(LAN1 IP Address).
2. Ping the router address from your computer.
For information on the ping test, see Confirming NOC connectivity on page 48.
3. If the ping test fails, restart the satellite router:
. The Connectivity Test results page appears.
Figure 32: Connectivity Test – results page
box appears.
command
.
followed by a space and the router address.
ping
.
.
HX90 Info
link. The System
System Info
HX90 Info
section.
.
, type
172.19.19.1
section, in the LAN1 IP Address field.
Chapter 4 • Troubleshooting
1039457-0001 Revision A
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