Problem-Resolution Guide - Black Box PC124C Installation Manual

To start the EBCDIC hex dump through the printer's operator panel:
1. Press Menu on the printer's operator panel to scroll to the COAX CARD.
2. Press Item + repeatedly until "43=ASCII HEX DMP" is displayed.
3. Press Value + to change the display to "43=ASCII DMP Y".
4. Press Select to select this setting. The display will show "43=ASCII DMP Y*".
5. Press Go to return the printer to operating mode.
6. To end the ASCII hex dump, power off the printer or repeat steps 1 through
5, changing the display from "43=ASCII DMP Y*" to "43=ASCII DMP N*".
The interface will start printing in buffer print after the selection is made active
and the printer is again "Ready." As soon as the buffer print is selected,
hexadecimal printing begins (there may be a delay while the printer finishes
printing previously formatted data from the buffer).

12.3 Problem-Resolution Guide

The following is a general guide to resolve common problems that may occur.
Please refer to this guide before contacting Technical Support.
Problem or Message
"Printer not ready"
message at host
Line Sync LED is not on
when connected to the
host
LASER CARDS FOR HP 4000 TWINAX AND COAX PRINTERS
Probable Cause
Printer not in a ready
status
Host is not operating
Damaged or improper
cabling
Printer fault such as
paper out, paper jam,
etc.
Action
Make sure printer is on line,
has paper, etc.
Check host system.
Check host cabling for
damage or improper
connection.
Make sure the printer has
paper, is clear of jams,
etc.
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