Alarms - Cisco TelePresence Administrator's Manual

Alarms

Alarms occur when an event or configuration change has taken place on the VCS that requires some manual
administrator intervention, such as a restart. Alarms may also be raised for hardware and environmental
issues such as faulty disks and fans or high temperatures.
The Alarms page (Status >
where applicable, their proposed resolution). When there are unacknowledged alarms in place on the VCS,
an alarm icon appears at the top right of all pages. You can also access the
the alarm icon.
Each alarm is identified by a 5-digit Alarm ID. The first 2 digits of the Alarm ID categorize the alarm as
follows:
Alarm ID prefix Category
10nnn Hardware issues
15nnn Software issues
20nnn Cluster-related issues
25nnn Network and network services settings
30nnn Licensing / resources / option keys
35nnn External applications and services (such as policy services or LDAP/AD configuration)
40nnn Security issues (such as certificates , passwords or insecure configuration)
45nnn General VCS configuration issues
55nnn B2BUA issues
All alarms raised on the VCS are also raised as TMS tickets. All the attributes of an alarm (its ID, severity
and so on) are included in the information sent to TMS.
List of alarms
The following table lists the alarms that can be raised on the VCS.
ID Title
10001 Hardware
failure
15004 Application
failed
15005 Database failure Please remove database and
15007 The system is
busy
15008 Failed to load
database
Cisco VCS Administrator Guide (X7.2)
Alarms) provides a list of all the alarms currently in place on your system (and,
Description
<problem description>
An unexpected software error
was detected in <module>
restore from backup, then
reboot the system
The system is shutting down,
or starting
The database failed to load;
some configuration data has
been lost
Alarms
Solution
View the incident reporting
Reboot the system
Restore system data from backup
Reference material
page by clicking on
Severity
Critical
page Error
Warning
Alert
Warning
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