Diagnostics Tools; Diagnostic Logging - Cisco TelePresence Administrator's Manual

Diagnostics tools

This section provides information about how to use the diagnostics tools:

diagnostic logging

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system snapshot
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Network Log and Support Log
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incident reporting
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Diagnostic logging
The Diagnostic logging
troubleshooting system issues.
It allows you to generate a diagnostic log of system activity over a period of time, and then to download the
log so that it can be sent to your Cisco customer support representative.
To use this tool:
1. Go to the Diagnostic logging
2. Optional. Set the logging levels:
a. Network log level: the log level for call signaling messages.
b. Interworking log level: the log level for SIP/H.323 interworked call diagnostics.
c. B2BUA calls log level: the log level for calls passing through the B2BUA.
You should only change these log levels on the advice of Cisco customer support.
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These settings affect the amount of logging information that is included in the diagnostic log.
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3. Click Start new log.
4. Optional. Enter some Marker text and click Add marker.
The marker facility can be used to add comment text to the log file before certain activities are
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performed. This helps to subsequently identify the relevant sections in the downloaded diagnostic log
file.
You can add as many markers as required, at any time while the diagnostic logging is in progress. You
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can also supply marker text when starting or stopping the log file.
Marker text is added to the log with a "DEBUG_MARKER" tag.
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5. Reproduce the system issue you want to trace in the diagnostic log.
6. Click Stop logging.
7. Click Download log to save the diagnostic log to your local file system. You are prompted to save the file
(the exact wording depends on your browser).
8. Send the downloaded diagnostic log file to your Cisco support representative, if you have been requested
to do so.
Note that:
Only one diagnostic log can be produced at a time; creating a new diagnostic log will replace any previously
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produced log.
Cisco VCS Administrator Guide (X7.2)
advanced logging configuration tools
tool (Maintenance > Diagnostics > Diagnostic
page.
Maintenance
logging) can be used to assist in
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