Auto Attendant; Auto Attendant Exchange Line Assignments - Toshiba Strata CT System Administrator Manual

Digital business telephone solutions

Hide thumbs Also See for Strata CT:

Table of Contents

Auto Attendant

The Auto Attendant feature tells the system where to direct incoming Auto Attendant calls. Two

announcements greet callers: The primary announcement contains the company greeting, followed by

a menu. The secondary (optional) announcement, plays when the station or department called is not

available. It is then followed by a menu.

An Auto Attendant's primary announcement may sound like this:

"Hello, you have reached Toshiba.

If you know the number of the party you are calling, please dial it now.

For operator assistance, dial 0 or please wait.

For Sales, dial 3.

For Marketing, dial 4.

And for Technical Support, dial 5."

Here's an example of an Auto Attendant's secondary announcement:

"The party is unavailable...

For operator assistance, dial 0 or wait for assistance.

For Sales, dial 3.

For Marketing, dial 4.

And for Technical Support, dial 5."

Exchange lines can be assigned to be answered by the Auto Attendant in any of the three system

modes (Day, Day 2, and Night) by the system programmer. The

to switch the Exchange lines to ring the Auto Attendant or to ring stations that are preassigned in

system programming.

The Auto Attendant can be configured (in system programming) to answer Exchange line calls on a

delayed basis (12 or 24 seconds) if the call is not answered at a ringing station(s).

Setting System Parameters

Night Transfer

Strata CT System Administrator Guide October 2000

button can be used

Table of Contents