Answering Calls; Hold - Toshiba Strata CTX User Manual

Call Features

Answering Calls

Answering Calls
³ To answer an ACD call
1. Call rings on Agent's
displays text (shown right).
2. After a specified number of seconds, Caller ID appears
(example shown right).
See your System Administrator for the number of
Note
seconds configured for your system. Default = 10
seconds.
3. Press
...or go off hook. The ACD Call LED flashes at the
in-use rate (three quick flashes, solid green – repeat).
4. Hang up when you have completed the call. Your
telephone enters Wrap Up Mode, providing you with
time to perform paperwork associated with the call.

Hold

³ To place calls on Hold
³
Press
and your LCD shows the message on the right.
³ To retrieve calls from Hold
³
Press
rate and your LCD shows the message on the right.
18
$&' &DOO
$&' &DOO
to answer the call.
+ROG
. The ACD Call LED flashes at a fast rate
$&' &DOO
. The ACD Call LED flashes at a fast
button and the LCD
Strata CTX ACD Agent/Supervisor Telephone
Call To:
<Q name>
Line XX Ringing
Talk on <Line>
TRNS CONF PGE
ACD Wrap Up
00:00
Hold <Line 5>
Jul 27 Tue 02:26
<Line 5>
07/04