View Calls - Toshiba Strata CTX Manual

Strata ACD
Recording Announcements

View Calls

Enables you to view all ACD calls in the telephone system.
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To see View Calls, Ports or Clients, select the desired view from the Views drop
down window.
Most of the fields are self explanatory, but a few which require further explanation are
described below:
F
IELD
Call ID
Outside Number
Devices
40
Click to see other views. Highlight desired view.
Views
D
ESCRIPTION
The ACD system automatically assigns an ID number with an "@"
mark at the beginning.
If Caller ID is available, the telephone number displays; otherwise,
the trunk number displays.
All of the devices involved in handling the call are listed. The number
of involved devices appears in parentheses.
Strata CTX ACD System Administrator
6297
10/04