Neopost IN-360 User Manual
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Neopost IN-360 User Manual

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Summary of Contents for Neopost IN-360

  • Page 1 User Guide Franking machine IN-360...
  • Page 2 CONTACTING NEOPOST Contact Neopost for further assistance if you have problems in operating the machine: Tel: 0845 880 0000 CONTROL PANEL DESCRIPTION INSIDE...

  • Page 3: Control Panel

    CONTROL PANEL (see manual section 2.3)

  • Page 4: Table Of Contents

    | Page 1 | TOC | Nov-04-2015 12:27 | Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Accessories ......................15 Control Panel Features ..................16 Connections .....................19 Power Management ..................21 Processing Mail Choosing a Type of Stamp ................25...
  • Page 5 | Page 2 | TOC | Nov-04-2015 12:27 | Counter Data ....................96 Postage Data ....................98 Funds Data ....................100 Account Data ....................102 System Data ....................105 Online Services Online Services Overview ................111 Connecting to Online Services ...............112 Uploading Statistics ..................116 System Online Services .................117 Configuring your Mailing System Settings Overview ..................121 Logging in / out as the Supervisor ..............122...
  • Page 6 | Page 3 | TOC | Nov-04-2015 12:27 | Troubleshooting 11.1 Paper Jamming ....................181 11.2 Weighing Problems ..................182 11.3 Diagnostics and System Data ..............183 Specifications 12.1 Mail Specifications ..................189 12.2 Recommended Operating Conditions ............191 12.3 General Mailing Systems Specifications ............192 12.4 Operating Specifications ................193...

  • Page 7: Page 1 | Toc | Nov-04-2015

    | Page 4 | TOC | Nov-04-2015 12:27 |...

  • Page 8: Read This First

    | Page 1 | Read this First | Nov-04-2015 12:27 | Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............9...

  • Page 10: What You Will Find In This Manual

    | Page 3 | | Nov-04-2015 12:27 | What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual.
  • Page 11 | Page 4 | Nov-04-2015 12:27 | Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform.
  • Page 12 | Page 5 | Nov-04-2015 12:27 | Weighing Platform...

  • Page 13: Safety Requirements

    | Page 6 | Nov-04-2015 12:27 | Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED •...
  • Page 14 | Page 7 | Nov-04-2015 12:27 | Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 15 | Page 8 | Nov-04-2015 12:27 | General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
  • Page 16 | Page 9 | Nov-04-2015 12:27 | LAN Connections Plugging the right jack in the right socket Your Mailing System uses a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate Network/PC LAN (8 wires) Follow the additional precautions below: •...

  • Page 18: Meet Your Mailing System

    | Page 11 | Meet Your Mailing System | Nov-04-2015 12:27 | Meet Your Mailing Sys- Get to know your Mailing System in this section. System Layout ..............13 Accessories ................15 Control Panel Features ............16 Connections .................19 Power Management .............21 How to Turn the Mailing System to Sleep Mode ..........22 How to Turn the Mailing System to OFF Mode ..........22...

  • Page 20: System Layout

    | Page 13 | | Nov-04-2015 12:27 | System Layout System Components Weighing platform Measures weight of mail pieces. Base Prints envelopes and controls the Mailing System. Jam release handle Allows you to remove jammed envelopes. Feed Table Beginning of mail transport path.
  • Page 21 | Page 14 | Nov-04-2015 12:27 | Inside System Base Postal Security Postage meter. Device (PSD) Cover Lift by front side to open. Ink Cartridge Prints the postal imprint on envelopes.

  • Page 22: Accessories

    | Page 15 | | Nov-04-2015 12:27 | Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: •...

  • Page 23: Control Panel Features

    | Page 16 | Nov-04-2015 12:27 | Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Ad die Indicates that an ad die (slogan) will be printed. Date Displays the date that will be printed.
  • Page 24 | Page 17 | Nov-04-2015 12:27 | Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. Navigation Ar- Navigate up or down in lists or menus. rows SHORTCUT KEYS Funds...
  • Page 25 | Page 18 | Nov-04-2015 12:27 | Start Starts printing process. Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef...

  • Page 26: Connections

    | Page 19 | | Nov-04-2015 12:27 | Connections Connectors Your Mailing System has an USB port that allows you to connect to a printer or an USB memory key. Connectors LAN Port To software on a PC (option) 2 USB ports To memory device or printer Power connector and To power supply...
  • Page 27 | Page 20 | Nov-04-2015 12:27 | COM1 To Weighing platform Connection Diagram Detail of connections To connect to the LAN network, to access Online LAN Port Services and/or accounting software on a PC (op- tion) Power connectors Power connectors are shown in section Connectors on page 19.

  • Page 28: Power Management

    | Page 21 | | Nov-04-2015 12:27 | Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.

  • Page 29: How To Turn The Mailing System To Sleep Mode

    | Page 22 | Nov-04-2015 12:27 | How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in 'Sleep' mode.

  • Page 30: Processing Mail

    | Page 23 | Processing Mail | Nov-04-2015 12:27 | Processing Mail This section describes how you can run mail: choosing a type of stamp, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail.

  • Page 32: Choosing A Type Of Stamp

    | Page 25 | | Nov-04-2015 12:27 | Choosing a Type of Stamp Customizing Your Stamp To process mail, you must first choose a 'Type of stamp' that matches the type of process you want to apply to your mail: printing postage for different rates, printing 'Received' and the date on incoming mail, 'No printing' for seal only applications.
  • Page 33 | Page 26 | Nov-04-2015 12:27 | Applying postage to outgoing [Standard] • Rate mail • Weight (Printing [Standard] • Date format Mail on page 33) • ERA (optional) • Ad die (optional) • Print offset (optional) Enter the postage amount [Manual Amount •...

  • Page 34: Preparing And Starting Your Work Session

    | Page 27 | | Nov-04-2015 12:27 | Preparing and Starting your Work Session Preparation steps These preperation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 27) •...

  • Page 35: How To Sort Mail

    | Page 28 | Nov-04-2015 12:27 | How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type. See table Type of Process and Type of Stamp on page 25 Outgoing mail with different postage types Standard postage Incoming mail...

  • Page 36: How To Log In And Start A Work Session

    | Page 29 | Nov-04-2015 12:27 | How to Log in and Start a Work Session To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard] Login Screen Account Screen If the following screen is displayed: - Homescreen [Standard]: If this screen is displayed, no other step is required to...
  • Page 37 | Page 30 | Nov-04-2015 12:27 | To find an account Find your account quicker: instead of using up and down arrows, type the account number or name or use a barcode scanner (optional). To type letters instead of figures using the keypad, press the corresponding key several times in a row like a cell phone.

  • Page 38: How To Change The Current 'Type Of Stamp

    | Page 31 | Nov-04-2015 12:27 | How to Change the Current 'Type of Stamp' Once you are logged in as user: Either: Press Press and select: Customize stamp The Customize stamp screen is displayed. Select Type and press [OK]. The Type of stamp screen is displayed.
  • Page 39 | Page 32 | Nov-04-2015 12:27 | Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Press and enter 1 to check your funds balance. To add funds, see How to Add Funds to the PSD (Meter) on page 67.

  • Page 40: Printing [Standard] Mail

    | Page 33 | | Nov-04-2015 12:27 | Printing [Standard] Mail In Processing [Standard] Mail Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of stamp [Standard], to apply postage using different rates. See also •...
  • Page 41 | Page 34 | Nov-04-2015 12:27 | Check or change the type of stamp, if you are not in [Standard] mode. Press to access the Customize stamp screen: The type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Standard] in the Type of stamp screen, and press [OK].
  • Page 42 | Page 35 | Nov-04-2015 12:27 | Additionally, you can configure stamp elements from the Customize stamp screen as follows: Check or change the Ad die selection: Select Ad die and then select an Ad die (or None) in the Ad die list screen. For more details, see How to Add (or Cancel) an Ad Die on the Stamp on page 58.
  • Page 43 | Page 36 | Nov-04-2015 12:27 | Select a weighing Mode. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses the weighing platform to save time: see Choosing a Weighing Type on page 51.

  • Page 44: How To Process [Standard] Mail

    | Page 37 | Nov-04-2015 12:27 | Processing [Standard] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen. If you need to change the current account before applying postage (on account-enabled configurations), see How to Change of Account on page 48.
  • Page 45 | Page 38 | Nov-04-2015 12:27 | In optional mode Differential Weighing ( From the [Standard] home screen: Place the stack of mail to process on the Weighing Platform, then follow the instructions on the screen or the steps below. Withdraw the first mail piece from the top of the stack.
  • Page 46 | Page 39 | Nov-04-2015 12:27 | In other modes (Manual Weight Entry , no weight ...): From the [Standard] home screen: Press . System motors start running. Insert the envelope into the mail path against the rear-guide wall, with the side to be printed facing upwards.

  • Page 47: How To Set Postage For [Manual Amount Entry] Mail

    | Page 40 | Nov-04-2015 12:27 | How to Set Postage for [Manual Amount Entry] Mail Required settings: Make sure you are on the home screen of the [Normal] type of imprint. The home screen indicates weight, postage and currently selected rate as illustrated below Check or change the type of imprint.
  • Page 48 | Page 41 | Nov-04-2015 12:27 | Change the elements of the imprint: To check or change the Slogan selection: - Select Slogan. - Select a Slogan (or None) in the Select slogan screen. For more details, see How to Add (or Cancel) an Ad Die on the Stamp on page 58.

  • Page 49: How To Process [Manual Amount Entry] Mail

    | Page 42 | Nov-04-2015 12:27 | Processing [Manual Amount Entry] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [Manual Amount Entry] Mail on page 40. How to Process [Manual Amount Entry] Mail The postage amount is displayed on the home screen.

  • Page 50: Printing Incoming Mail With [Received] Mode

    | Page 43 | | Nov-04-2015 12:27 | Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of stamp, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail See also •...
  • Page 51 | Page 44 | Nov-04-2015 12:27 | Check or change the type of stamp. Press to access the Build stamp screen: The Type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Received] from the Type of stamp screen and press [OK].

  • Page 52: How To Process [Received] Mail

    | Page 45 | Nov-04-2015 12:27 | Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Received] Mode printing on page 43. How to Process [Received] Mail On the [Received] home screen: Press .

  • Page 53: Running [No Printing] Mail

    | Page 46 | Nov-04-2015 12:27 | Running [No Printing] Mail In Running [No Printing] Section This section describes how to use the [No Printing] type of stamp, for: • Only conveying mail, for counting or testing purposes. See also •...

  • Page 54: How To Process Mail [No Printing] Mail

    | Page 47 | Nov-04-2015 12:27 | Check or change the type of stamp: Press to access the imprint screen: To change the type of stamp, select the Type line, press [OK] and then select [No printing] in the Type of stamp screen and press [OK]. To select an option in the screen: Highlight the option using the arrow keys Then press...

  • Page 55: Settings Details

    | Page 48 | Nov-04-2015 12:27 | Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change of Account To change accounts: As a user: Press and select the path: Account The list of accounts that are available is displayed.

  • Page 56: How To Select A Rate

    | Page 49 | Nov-04-2015 12:27 | Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Set Postage for Manual Amount Entry Mail on page 40).
  • Page 57 | Page 50 | Nov-04-2015 12:27 | Using the Rate Wizard The Rate Wizard is an alternative method of selecting rates that will guide you through the rate selection process of all types of mail. To select an option on the screen: •...
  • Page 58 | Page 51 | Nov-04-2015 12:27 | Choosing a Weighing Type Depending on the options that are installed in your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 54.
  • Page 59 | Page 52 | Nov-04-2015 12:27 | Details on the Weighing Modes All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via online services.

  • Page 60: How To Change The Weighing Type

    | Page 53 | Nov-04-2015 12:27 | How to Change the Weighing Type To change the weighing type from the home screen: Either: Press and select the path: Job settings Weighing Press type The Weighing mode screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.

  • Page 61: Entering Weight Manually

    | Page 54 | Nov-04-2015 12:27 | Entering Weight Manually To use Manual Weight Entry you must have a Weighing Platform is connected and the WP feature is activated. You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform.
  • Page 62 | Page 55 | Nov-04-2015 12:27 | Configuring the Stamp Depending on the current Type of stamp, you can modify the elements printed on mail pieces as follows: • Change printed date. • Adding a pre-loaded Slogan to the left of the stamp. •...

  • Page 63: How To Change The Date

    | Page 56 | Nov-04-2015 12:27 | How to Change the Date To change the date that will be printed: Either: Press Press and select the path: Customize stamp The Customize stamp screen is displayed. Select Date and press [OK]. The Date Advance screen is displayed.

  • Page 64: How To Add (Or Cancel) An Era On The Stamp

    | Page 57 | Nov-04-2015 12:27 | How to Add (or Cancel) an ERA on the Stamp To add an ERA to the stamp, or to cancel the ERA: Either: Press Press and select the path: Customize stamp Select ERA and press [OK]. The Select ERA screen is displayed.

  • Page 65: How To Add (Or Cancel) An Ad Die On The Stamp

    | Page 58 | Nov-04-2015 12:27 | How to Add (or Cancel) an Ad Die on the Stamp To add an ad die to the stamp or cancel the ad die: Either: Press Press and select the path: Built stamp/imprint Select Ad die and press [OK].

  • Page 66: How To Move The Stamp (Print Offset)

    | Page 59 | Nov-04-2015 12:27 | Moving the Stamp (Print Offset) Moving the Stamp (Print Offset) You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges. Offset -Imprint printing offset How to Move the Stamp (Print Offset) To add an offset to the stamp position: As a user:...

  • Page 67: How To Use An Imprint Memory

    | Page 60 | Nov-04-2015 12:27 | Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, ERA, ad die and date mode for the Type of stamp you would like to use. In account-activated configurations, Imprint Memories allow you assign postage costs to pre-selected accounts.
  • Page 68 | Page 61 | Nov-04-2015 12:27 | Using the Sealing Function Hand-Feed Table Moistener If your hand feed table is equipped with a moistener, you can close the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path. Do not attempt to seal self-adhesive envelopes.

  • Page 69: Advanced Operations

    | Page 62 | Nov-04-2015 12:27 | Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.

  • Page 70: Money Operations

    | Page 63 | Money Operations | Nov-04-2015 12:27 | Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................65 Managing Funds ..............66 How to Check the PSD (Meter) Funds ............66 How to Add Funds to the PSD (Meter) ............67 Unlocking the PSD (Postal Inspection) ......69 How to Unlock the PSD ..................69...

  • Page 72: Overview

    | Page 65 | | Nov-04-2015 12:27 | Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary.

  • Page 73: Managing Funds

    | Page 66 | Nov-04-2015 12:27 | Managing Funds Checking Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task. Use the following steps to display your available postage funds.

  • Page 74: How To Add Funds To The Psd (Meter)

    | Page 67 | Nov-04-2015 12:27 | Adding Funds You can add funds to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation. How to Add Funds to the PSD (Meter) To add funds to the PSD: Either: Press...
  • Page 75 | Page 68 | Nov-04-2015 12:27 | Press [OK] to start the connection to the Postal Server. If the funding process is successful, the system displays a successful message. If funding fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance.

  • Page 76: Unlocking The Psd (Postal Inspection)

    | Page 69 | | Nov-04-2015 12:27 | Unlocking the PSD (Postal In- spection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated.

  • Page 77: How To Check The Date Of The Next Call

    | Page 70 | Nov-04-2015 12:27 | Checking the Date of the Next Call You can check the date of the next automatic call, to ensure, for example, that the network will be available at this time. How to Check the Date of the Next Call To display the date of the next server call: Either: Press...

  • Page 78: Managing Accounts And Assigning Rights

    | Page 71 | Managing Accounts and Assigning Rights | Nov-04-2015 12:27 | Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage funds usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ....73 Selecting an 'Account Mode' ..........75 Guidelines to Setup an Account ........76...

  • Page 80: Accounting And Assigning Rights Overview

    | Page 73 | | Nov-04-2015 12:27 | Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. •...
  • Page 81 | Page 74 | Nov-04-2015 12:27 | The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement as the supervisor are: •...

  • Page 82: Selecting An 'Account Mode

    | Page 75 | | Nov-04-2015 12:27 | Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 73). The table below lists the functional access control for each account mode.

  • Page 83: Guidelines To Setup An Account

    | Page 76 | Nov-04-2015 12:27 | Guidelines to Setup an Account See also • Selecting an 'Account Mode' on page 75. Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system. This is the default mode in your Mailing System. Implementing “No account”...

  • Page 84: How To Change A Shared Pin Code

    | Page 77 | Nov-04-2015 12:27 | Implementing “No account with access control” Follow the procedure How to Display and Change the 'Account Mode' on page 80 and select the 'No account with access control' mode. Enter the 4 digit shared PIN code the users will have to enter at log in. 'No Account with Access Control' Management Menu In No Account with access control mode, the menu allows you to change the shared PIN code.
  • Page 85 | Page 78 | Nov-04-2015 12:27 | Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up.
  • Page 86 | Page 79 | Nov-04-2015 12:27 | Setting up 'Accounts with PIN Codes' In the 'Accounts with PIN Codes' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user.

  • Page 87: Selecting An 'Account Mode

    | Page 80 | Nov-04-2015 12:27 | Selecting an 'Account Mode' See also • Guidelines to Setup an Account on page 76. How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 122): Press...

  • Page 88: Managing Accounts

    | Page 81 | | Nov-04-2015 12:27 | Managing Accounts Selecting an Account Mode You can only manage accounts in the Accounts Mode. Before creating accounts, see Setting up 'Accounts' on page 78. Account Information Number of accounts The number of accounts you can create is set to 10 by default and can be increased to 50 if required.
  • Page 89 | Page 82 | Nov-04-2015 12:27 | Naming limitation Account names must be unique within the system. Additional information See also • About changing the maximum number of accounts, see Account level on page 117. • Printing the current account list: Account Report on page 102.

  • Page 90: How To Create An Account

    | Page 83 | Nov-04-2015 12:27 | How to Create an Account To Create an account activate the mode “accounts”. See How to Display and Change the 'Account Mode' on page 80 As supervisor (see How to Log in as Supervisor on page 122): Press and select the path:...

  • Page 91: How To View / Edit Account Information

    | Page 84 | Nov-04-2015 12:27 | Editing Accounts Use the following steps to modify an account name or account status. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 122):...

  • Page 92: How To Activate / Deactivate An Account

    | Page 85 | Nov-04-2015 12:27 | Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 84.

  • Page 93: How To Export An Account List

    | Page 86 | Nov-04-2015 12:27 | Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 94: How To Import Accounts

    | Page 87 | Nov-04-2015 12:27 | Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example:...

  • Page 96: Reports

    | Page 89 | Reports | Nov-04-2015 12:27 | Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............91 Generating a Report ............94 How to Generate a Report (as a User) ............94 How to Generate a Report (as Supervisor) ............95 Counter Data ................96 Postage Data ................98...

  • Page 98: Reports Overview

    | Page 91 | | Nov-04-2015 12:27 | Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, funds usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 99 | Page 92 | Nov-04-2015 12:27 | Funds Usage Inform- Information on the funds usage in the LSPF Funds ation machine (since the installation of the ma- Summary chine). Contents is limited to the history Report available in the PSD. on page Adding Postage Last refill operations performed on the...
  • Page 100 | Page 93 | Nov-04-2015 12:27 | Proxy Configuration Proxy configuration settings Proxy Report Configura- tion Re- port page 108...

  • Page 101: Generating A Report

    | Page 94 | Nov-04-2015 12:27 | Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...

  • Page 102: How To Generate A Report (As Supervisor)

    | Page 95 | Nov-04-2015 12:27 | How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 94.

  • Page 103: Counter Data

    | Page 96 | Nov-04-2015 12:27 | Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of stamp [Standard]) since the last reset. Requirements To generate this report, you have to be logged in as a user. Output •...
  • Page 104 | Page 97 | Nov-04-2015 12:27 | Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] stamp type to view incoming mail batch counter. Output •...

  • Page 105: Postage Data

    | Page 98 | Nov-04-2015 12:27 | Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report.
  • Page 106 | Page 99 | Nov-04-2015 12:27 | Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.

  • Page 107: Funds Data

    | Page 100 | Nov-04-2015 12:27 | Funds Data Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output •...
  • Page 108 | Page 101 | Nov-04-2015 12:27 | Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output •...

  • Page 109: Account Data

    | Page 102 | Nov-04-2015 12:27 | Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor. • The current 'Account mode' has to be Account. Output •...

  • Page 110: How To Generate The Account Report

    | Page 103 | Nov-04-2015 12:27 | How to Generate the Account Report To generate the Account Report: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Account management Manage accounts Account report Select an Output and then press [OK].
  • Page 111 | Page 104 | Nov-04-2015 12:27 | Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value.

  • Page 112: System Data

    | Page 105 | | Nov-04-2015 12:27 | System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Imprint default settings (Default ERA, Default Ad die, Default Rate)
  • Page 113 | Page 106 | Nov-04-2015 12:27 | Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs •...
  • Page 114 | Page 107 | Nov-04-2015 12:27 | Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs •...

  • Page 115: How To Generate A Ip Configuration Report

    | Page 108 | Nov-04-2015 12:27 | IP Configuration Report Requirements To generate this report: • you must be logged in as Supervisor. • the mailing machine must be connected to the network with a LAN. Output The IP Configuration Report outputs are: •...

  • Page 116: Online Services

    | Page 109 | Online Services | Nov-04-2015 12:27 | Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online.

  • Page 118: Online Services Overview

    | Page 111 | | Nov-04-2015 12:27 | Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses.

  • Page 119: Connecting To Online Services

    | Page 112 | Nov-04-2015 12:27 | Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required.

  • Page 120: How To Call Online Services Manually (As A User)

    | Page 113 | Nov-04-2015 12:27 | How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, ad dies, etc.).

  • Page 121: How To Test The Connection To Online Services

    | Page 114 | Nov-04-2015 12:27 | Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings...
  • Page 122 | Page 115 | Nov-04-2015 12:27 | To test the server As a user: Press and select the path: Online Services Test server Or, as supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.

  • Page 123: Uploading Statistics

    | Page 116 | Nov-04-2015 12:27 | Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 124: System Online Services

    | Page 117 | | Nov-04-2015 12:27 | System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 126: Configuring Your Mailing System

    | Page 119 | Configuring your Mailing System | Nov-04-2015 12:27 | Configuring your Mail- ing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor.
  • Page 127 | Page 120 | Configuring your Mailing SystemNov-04-2015 12:27 | How to Rezero the Weighing Platform ............136 How to Tare the Weighing Platform (as Supervisor) ........136 How to Change the GEO Code ..............137 Postage Imprint Default Settings ........140 How to Change the Default Rate ..............140 How to Change the Default ERA ..............141 How to Change the Default Ad Die ..............141 How to Set the Automatic Date Advance Time ..........142...

  • Page 128: Settings Overview

    | Page 121 | | Nov-04-2015 12:27 | Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in. •...

  • Page 129: Logging In / Out As The Supervisor

    | Page 122 | Nov-04-2015 12:27 | Logging in / out as the Super- visor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.

  • Page 130: How To Exit The Supervisor Mode

    | Page 123 | Nov-04-2015 12:27 | Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.

  • Page 131: Changing The Display Language

    | Page 124 | Nov-04-2015 12:27 | Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and select the path:...

  • Page 132: How To Change The Display Language By Default

    | Page 125 | Nov-04-2015 12:27 | How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Default User Settings Default User Pref- erences Language...

  • Page 133: Enabling/Disabling Sounds

    | Page 126 | Nov-04-2015 12:27 | Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path:...

  • Page 134: Display Settings

    | Page 127 | | Nov-04-2015 12:27 | Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: Preferences Contrast Type 1 or 2 to increase or decrease the contrast.

  • Page 135: How To Change The Display Contrast By Default

    | Page 128 | Nov-04-2015 12:27 | How to Change the Display Contrast by Default To set the default contrast : As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Default user settings Default user prefer- ences Contrast...

  • Page 136: System Time-Outs And Settings

    | Page 129 | | Nov-04-2015 12:27 | System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out System Time-outs The system time-outs are defined as follows: Start The period of time the system waits for an envelope after pressing Once this time-out is reached the system stops.

  • Page 137: How To Change System Time-Outs

    | Page 130 | Nov-04-2015 12:27 | Specify the length of each time-out using the keypad and press [OK] to display the next screen, until the Summary screen is displayed. Press [OK] to exit. This is a user setting that only lasts as long as you are logged in. Setting Default Time-Outs How to Change System Time-Outs To change the system time-Outs:...

  • Page 138: High Value, Low Funds Warnings And Pin Codes

    | Page 131 | | Nov-04-2015 12:27 | High Value, Low Funds Warn- ings and PIN Codes Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts.

  • Page 139: How To Set/Cancel A Funding Pin Code

    | Page 132 | Nov-04-2015 12:27 | Funding PIN Code You can create a funding PIN code to control access to only those who are authorized to add postage (see Money Operations on page 63). How to Set/Cancel a Funding PIN Code To set a funding PIN code: As supervisor (see How to Log in as Supervisor...

  • Page 140: Weighing Settings

    | Page 133 | | Nov-04-2015 12:27 | Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Activating / De-activating the WP Automatic Selection functionality • Zeroing the weighing platform • Setting the GEO code that corresponds to the geographical location of the Mailing System Default Weighing Type How to Change the Default Weighing Type...

  • Page 141: How To Activate The Automatic Weight Detection On The Wp

    | Page 134 | Nov-04-2015 12:27 | Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP.

  • Page 142: How To Zero The Weighing Platform

    | Page 135 | Nov-04-2015 12:27 | Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform •...

  • Page 143: How To Rezero The Weighing Platform

    | Page 136 | Nov-04-2015 12:27 | How to Rezero the Weighing Platform To re-zero the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: System settings Weighing functions Zero Weigh Plarform Remove all items from the Weighing Platform.

  • Page 144: How To Change The Geo Code

    | Page 137 | Nov-04-2015 12:27 | Changing GEO code To change the GEO code manually, follow the steps below. Changing the GEO code modifies the weight values the Mailing System calculates. Make sure you enter the correct GEO Code to ensure your weights bare accurate.
  • Page 145 | Page 138 | Nov-04-2015 12:27 | Geodesic map...
  • Page 146 | Page 139 | Nov-04-2015 12:27 | Geodesic codes...

  • Page 147: Postage Imprint Default Settings

    | Page 140 | Nov-04-2015 12:27 | Postage Imprint Default Set- tings The settings of the postage imprint 'by default' include: • Stamp default settings: sets the default rate, ERA and ad die for mailing operations • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours •...

  • Page 148: How To Change The Default Era

    | Page 141 | Nov-04-2015 12:27 | Changing the Default ERA How to Change the Default ERA To change the default ERA: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Default User Settings Default Imprint Parameters Select the default ERA and press [OK] to validate.

  • Page 149: How To Set The Automatic Date Advance Time

    | Page 142 | Nov-04-2015 12:27 | Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date. Example: You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.

  • Page 150: How To Set The Default Printing Offset

    | Page 143 | Nov-04-2015 12:27 | Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor...

  • Page 151: Imprint Memories

    | Page 144 | Nov-04-2015 12:27 | 8.10 Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 60). As supervisor, you can create, edit/modify or delete an Imprint Memory.

  • Page 152: How To Create An Imprint Memory

    | Page 145 | Nov-04-2015 12:27 | Managing Imprint Memories How to Create an Imprint Memory To create an imprint memory: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Predefined imprint management The current list of imprint memories is displayed in the Imprint memories screen.

  • Page 153: How To Delete An Imprint Memory

    | Page 146 | Nov-04-2015 12:27 | How to Delete an Imprint Memory To delete an imprint memory: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Predefined imprint management Select an imprint memory from the list of saved imprint memories. Press [OK] to validate.

  • Page 154: Connection Settings

    | Page 147 | | Nov-04-2015 12:27 | 8.11 Connection Settings Connection to the Postal Services or Online Services To add funds or access Online Services, the Mailing System can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection.

  • Page 155: How To Set Lan (High-Speed Internet) Parameters

    | Page 148 | Nov-04-2015 12:27 | LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As supervisor (see How to Log in as Supervisor on page 122): Press...

  • Page 156: Time And Date Management

    | Page 149 | | Nov-04-2015 12:27 | 8.12 Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: •...

  • Page 158: Options And Updates

    | Page 151 | Options and Updates | Nov-04-2015 12:27 | Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional ERAs or slogans. Options and Updates Process .........153 How to Access the Options and Updates Menu ..........153 Using the Mailbox ..............154...

  • Page 160: Options And Updates Process

    | Page 153 | | Nov-04-2015 12:27 | Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Update postal Rates • Downloading custom Ad dies or ERAs To update your Mailing System's operating system, see Online Services...

  • Page 161: Using The Mailbox

    | Page 154 | Nov-04-2015 12:27 | Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 162: How To Delete Messages (As A User)

    | Page 155 | Nov-04-2015 12:27 | How to Delete Messages (as a User) As a user: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message. How to Delete Messages (as Supervisor) As supervisor (see How to Log in as Supervisor...

  • Page 163: Managing Options

    | Page 156 | Nov-04-2015 12:27 | Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 164: How To Load New Options

    | Page 157 | Nov-04-2015 12:27 | Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server.

  • Page 165: Managing Ad Die

    | Page 158 | Nov-04-2015 12:27 | Managing Ad Die The Ad dies are graphical slogans you can add on the left hand side of the stamp printed on mail pieces. Slogans include BM (Business Mail) licence plates. • To select a BM, select the corresponding slogan. As supervisor, you can: •...

  • Page 166: How To Display The List Of Ad Dies

    | Page 159 | Nov-04-2015 12:27 | How to Display the List of Ad Dies To display the list of ad dies: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Option and Updates Update ad dies The list of ad dies is displayed in the Ad die management screen.

  • Page 167: How To Download New Ad Dies

    | Page 160 | Nov-04-2015 12:27 | Downloading New Ad Dies The procedure below allows you to download new ad dies. How to Download New Ad Dies To download new ad dies: Display the list of ad dies (see How to Display the List of Ad Dies on page 159).

  • Page 168: Managing Eras

    | Page 161 | | Nov-04-2015 12:27 | Managing ERAs The ERAs are pictures you can include on the left hand side of the stamp printed on mail pieces. ERA management is identical to Slogan management (Managing Ad Die on page 158). As supervisor, you can: •...

  • Page 169: How To Modify (Or Delete) An Era

    | Page 162 | Nov-04-2015 12:27 | Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA To modify (or delete) an ERA: Display the list of ERAs (see How to Display the List of ERAs on page 161).

  • Page 170: Managing Postal Rates

    | Page 163 | | Nov-04-2015 12:27 | Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using •...

  • Page 171: How To Download New Postal Rates

    | Page 164 | Nov-04-2015 12:27 | Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates To download new rates: Display the list of rate tables (see How to Check your Rate Updates on page 163 above).

  • Page 172: Maintaining Your Mailing System

    | Page 165 | Maintaining your Mailing System | Nov-04-2015 12:27 | Maintaining your Mail- ing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........167 How to Display Ink Level and Cartridge Data (as a User) ......168 How to Display Ink Level and Cartridge Data (as Supervisor) .....169 How to Align the Print Heads ...............170...

  • Page 174: Maintaining The Ink Cartridge

    | Page 167 | | Nov-04-2015 12:27 | 10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology.

  • Page 175: How To Display Ink Level And Cartridge Data (As A User)

    | Page 168 | Nov-04-2015 12:27 | Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) •...

  • Page 176: How To Display Ink Level And Cartridge Data (As Supervisor)

    | Page 169 | Nov-04-2015 12:27 | How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Maintenance Cartridge Ink information...

  • Page 177: How To Align The Print Heads

    | Page 170 | Nov-04-2015 12:27 | Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change.

  • Page 178: How To Clean The Print Heads Automatically (As A User)

    | Page 171 | Nov-04-2015 12:27 | Check the printed pattern and use the up/down keys to select the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Press to exit.

  • Page 179: How To Clean The Print Heads Automatically (As Supervisor)

    | Page 172 | Nov-04-2015 12:27 | How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Maintenance Ink Cartridge Cleaning process...

  • Page 180: How To Change The Ink Cartridge

    | Page 173 | Nov-04-2015 12:27 | Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
  • Page 181 | Page 174 | Nov-04-2015 12:27 | Lift out the old ink cartridge. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.

  • Page 182: Filling The Moistener (Option)

    | Page 175 | | Nov-04-2015 12:27 | 10.2 Filling the Moistener (Option) The hand-feed table uses water for sealing envelopes if a moistener is installed. When the system is out of water, the mailing process can continue but the envelopes are not sealed properly.

  • Page 183: Cleaning The Mail Path

    | Page 176 | Nov-04-2015 12:27 | 10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning the Mailing System sensors on the mail path. Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path.

  • Page 184: Maintenance Processes

    | Page 177 | | Nov-04-2015 12:27 | 10.4 Maintenance Processes Performing the Update Registration Procedure to Changeyour Address This procedure is to be used if you have changed address. First contact your Customer Service to update your details, then you will be instructed to perform the update registration procedure by the USB key you will be sent.

  • Page 186: 11 Troubleshooting

    | Page 179 | Troubleshooting | Nov-04-2015 12:27 | 11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............181 How to Clear Mail Jammed in the Base ............181 11.2 Weighing Problems ............182 11.3 Diagnostics and System Data ........183 How to Access Diagnostic Data ..............184...

  • Page 188: Paper Jamming

    | Page 181 | | Nov-04-2015 12:27 | 11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left column: - Mail sizes: see...

  • Page 189: Weighing Problems

    | Page 182 | Nov-04-2015 12:27 | 11.2 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – – g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see...

  • Page 190: Diagnostics And System Data

    | Page 183 | | Nov-04-2015 12:27 | 11.3 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 191: How To Access Diagnostic Data

    | Page 184 | Nov-04-2015 12:27 | How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 192: How To Display Hardware Data

    | Page 185 | Nov-04-2015 12:27 | How to Display Hardware Data To display hardware data: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Event Lists To display the event lists: As supervisor (see...

  • Page 193: How To Display The Machine Counters

    | Page 186 | Nov-04-2015 12:27 | How to Display the Machine Counters To display the data of the machine counters: As supervisor (see How to Log in as Supervisor on page 122): Press and select the path: Maintenance System info Counters The system displays the data of the machine counters.

  • Page 194: 12 Specifications

    | Page 187 | Specifications | Nov-04-2015 12:27 | 12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............189 12.2 Recommended Operating Conditions ......191 12.3 General Mailing Systems Specifications .......192 12.4 Operating Specifications ..........193...

  • Page 196: Mail Specifications

    | Page 189 | | Nov-04-2015 12:27 | 12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale).
  • Page 197 | Page 190 | Nov-04-2015 12:27 | Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm. With the Hand-Feed table Envelope Weight 750 g Envelope Thickness 10 mm...

  • Page 198: Recommended Operating Conditions

    | Page 191 | | Nov-04-2015 12:27 | 12.2 Recommended Operating Con- ditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 199: General Mailing Systems Specifications

    | Page 192 | Nov-04-2015 12:27 | 12.3 General Mailing Systems Spe- cifications Dimensions (mm) (Width x Length x Height) • Base: 250 x 375 x 260 • Feed Table : 104 x 218 x 99 Weight • Base: 10.6 kg •...

  • Page 200: Operating Specifications

    | Page 193 | | Nov-04-2015 12:27 | 12.4 Operating Specifications Accounts The number of accounts is set to 10 by default and can be raised optionally to 50.
  • Page 201 | Index | Page 194 | Index Credit 4 access control 74, 75 Access Control 73, 75 date 16, 25, 43, 55, 96, 97, 98, 99, 100, account 16, 28, 30, 37, 48, 60, 73, 75, 101, 103, 104, 117, 140, 168 76, 77, 78, 79, 81, 82, 84, 85, 91, 102, Date 16, 25, 96, 97, 106, 107, 144 103, 104, 111...
  • Page 202 | Index | Page 195 | Nov-04-2015 12:27 | Job memories 17 postage amount 16, 25, 39, 49 job memory 16 Postage amount 4 Job memory 16 Postal Security Device 4, 14 power 6, 8, 19, 21, 112 Power 19, 20, 129, 173, 192 keypad 17, 30 Print offset 25 Keypad 183...
  • Page 203 | Index | Page 196 | Nov-04-2015 12:27 | Tare 135 task 27 Task 27, 30 text 86, 183 thickness 190 time 4, 21, 25, 27, 69, 121, 129, 149 Time 21, 149 type of stamp 25, 43, 46 Type of stamp 25, 27, 33, 43, 46, 55, Type of Stamp 27, 33, 43, 46, 55 weighing mode 17, 52 Weighing Mode 16, 17...
  • Page 204 A0013337/A - 12/11/2015...

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