Panasonic KX-UT670 Administrator's Manual page 233

Making/Answering Calls, Intercom
Problem
The unit does not ring.
I cannot make a call.
Document Version 2012-07
•
The ringer volume is turned off. Adjust the ringer volume.
For details about the operations, refer to the Operating
Instructions on the Panasonic Web site (® see
Introduction).
•
Check the VoIP status in [Phone status] on the unit's
notification screen, or tap [Settings] ® [About phone]
® [Status] and confirm that each line is registered
properly. For details, refer to the Operating Instructions on
the Panasonic Web site (® see Introduction).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router (® see 1.1.4 Other Network Settings).
•
Check [Call Control] for each line in the [Telephone] tab
in the Web user interface.
–
If [Do Not Disturb] is set to [Yes], the unit does not
receive calls (® see 4.7.2.3 Call Features).
–
If [Unconditional (Enable Call Forward)] is set to
[Yes], the unit does not receive calls (® see
4.7.2.4 Call Forward).
–
If [Block Anonymous Call] is set to [Yes], the unit
does not receive anonymous calls (® see 4.7.2.3 Call
Features).
•
Check that [Do Not Disturb], [Enable Call Forward], and
[Block Anonymous Call] are not controlled by your phone
system.
•
For details about settings, consult your network
administrator or phone system dealer.
•
Check the VoIP status in [Phone status] on the unit's
notification screen, or tap [Settings] ® [About phone]
® [Status] and confirm that each line is registered
properly. For details, refer to the Operating Instructions on
the Panasonic Web site (® see Introduction).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router (® see 1.1.4 Other Network Settings).
•
For details about settings, consult your network
administrator or phone system dealer.
Section 10 Troubleshooting
Cause/Solution
Administrator Guide 233