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15
A protocol mismatch occurred because the SAN management
application and the product firmware are not at compatible release
levels. Recommend that the customer upgrade the downlevel version
(software or firmware).
Does the SAN management application require upgrade?
YES
NO
↓
Go to
step
17.
16
Upgrade the SAN management application. Refer to
upgrade
software.
Was the maintenance action successful?
NO
YES
↓
The management server connection is restored. Exit MAP.
17
Product firmware upgrade is required. Refer to
(EFCM Basic Edition) or
Perform a data collection after the upgrade. Refer to
maintenance data
(EFCM Basic Edition) or
(Element Manager).
Was the maintenance action successful?
NO
YES
↓
The management server connection is restored. Exit MAP.
Contact the next level of support. Exit MAP.
18
An instance of the SAN management application is open at another
management server and communicating with the product (duplicate
session). Inform the customer and either:
•
Power off the server running the second instance of the
application.
•
Configure the server running the second instance of the
application as a client workstation.
Upgrade firmware
Upgrade firmware
(Element Manager).
Collect maintenance data
Chapter 3: Maintenance analysis procedures
Install or
Collect
115
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