Generating A Problem Report - 3Com EtherLink 3C985B-SX User Manual

Generating a Problem Report

The problem report generator prompts you for information
to help 3Com customer support solve NIC installation
and configuration problems.
You can e-mail the completed report to 3Com
customer support and receive an e-mail answer within
two business days.
To generate a problem report from the Support window:
1 Click Problem Report to display the Problem Report
main window.
2 Review the window text and click Next to display the
Customer Information window.
3 Type the customer information in each field and click
Next to display the Computer Information window.
4 Type the computer information in each field:
a Manufacturer and model: Enter the manufacturer and
model of your computer.
b Identify your computer as a client, server, or both, using
the pull-down menu.
c Select your CPU type using the pull-down menu.
d Enter the numbers of the PCI slots that have
boards installed.
e Enter the numbers of the PCI slots that support
bus mastering.
f Select your computer operating system using the
pull-down menu.
g Select your network operating system using the
pull-down menu.
h Select your computer processor speed using the
pull-down menu.
5 Click Next to display the Problem Description window.
6 Type the problem description and the 3Com case
number if you have one.
Using the 3Com NIC Diagnostics Program 71