General Troubleshooting - BT Business Total Broadband User Manual

General troubleshooting

We recommend that you run the CD included in your Welcome Pack and install
Desktop Help. Desktop Help
email or Wi-Fi connection, suggests quick fixes or fixes problems remotely.
In this section, you'll find some answers to the more common connection problems.
If you're online, see www.bt.com/business/help/broadband for lots more help
and advice.
My CD won't run. What should I do?
How do I make a connection to my computer without using the CD?
Where can I find my email address and password?
Where can I find my BT Business Broadband Voice username (056 phone
number) and password?
I already have a modem or router. What should I do?
I already have a BT Business Hub. What should I do?
Can I use an extension lead to connect my Hub to my phone socket?
Fitting filters – what do I do?
I have an ADSL master socket. Do I still need to use filters?
Can I connect more than one telephone to a filter?
What do I do if I don't have enough ADSL filters?
My broadband connection to my Hub is unreliable. What should I do?
Why does my broadband speed seem slow?
Is my broadband a contended service? If so, what is the contention ratio?
Is there anything I can do to improve the speed of my broadband connection?
(see page 4) identifies problems with your broadband,
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