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Connection troubleshooting
What to do if your internet connection isn't working
If you're having trouble connecting, check your Hub lights using the table below
and follow the troubleshooting advice.
Upgrading light is flashing orange
Power light is red
Power light is orange
Power light is off
Broadband light is flashing orange
Broadband light is red
Broadband light is off
Broadband light is blue
If you aren't using a BT Home Hub, please see page 19.
Section
Page
12
A
12
B
12
C
13
D
13
E
14
F
15
G
17
H
Help
11
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