Connection troubleshooting
The first thing to do if your connection isn't working is check your
Hub lights and find out what to do using the table below.
Hub light status
Power light is off
Power light briefly solid orange
and then flashing orange
Power light is red
Power light is orange
Power light is blue
Broadband light is off
Broadband light flashing orange,
then purple and orange
Broadband light is flashing orange
for more than few minutes
Connection troubleshooting
20
What's happening
There's a problem with your power supply
or power is off
Hub is restarting
Hub has a problem restarting
BT Power Save is active
Hub's Power supply is okay
There isn't a broadband connection
Hub's connecting to broadband
Hub can't connect to broadband